"Superb hotel staff & Hotel location"
Reviewed by a Hotels.com guest on Jul 16, 2012
The staff was extremely helpful and understanding (considering that we were Vegetarians) . Hotel is quite nicely located near eateries and market place. Beach was just a 5-minute walk. Our only concern was that the view from the room was not very appealing and the approach to the room was bit inconvenient. But overall a complete value for money.
"Beautiful hotel at a fair price"
Reviewed by Brian C of "Bangalore, India" on
Feb 7, 2012
My wife and I stayed here in early February and had a great experience. The only small drawback is the hotel's location, which is a bit off the beaten path; otherwise, the service, rooms and amenities (especially the rooftop pool) were very nice. Definitely a good bargain for what we paid.
"Secret Cliff - Dont pay extra for ocean view"
Reviewed by Gaurav M of "New Delhi, India" on
Dec 24, 2011
I stayed at this resort while in Phuket. The place is apprx 2 kms away from Karon Beach and 4 kms away from Patong. The best thing about this place is its location and view from the restaurant. I selected this resort after checking its pictures on hotels.com/their website and paid extra to stay in an ocean view room. However, on check in i found out that the view from the room was blocked by a huge tree. I asked the reception to move us to a different room but the other room also had the same issue. It felt as if we were staying in the garden view room even after paying for the ocean view room. After sometime we found out that the air conditioning in the room was not working properly and complained to the reception again. They sent a janitor to fix it but he was unable to find the problem. Yet again, they refused to change the room.
The service staff tries to be helpful but their they just take too long to resolve issues. I would recommend staying at this resort if you can over look the bad service.
"Great Resort, Private Beach and Good Service"
Reviewed by StonKraft of "Bangalore, India" on
Mar 5, 2011
Got surprised when asked for upgrade. We were upgraded from Superior room to Cape Suite for very nominal sum of 500 BaHT per day. Cape Suite was great and much better than my anticipation. Hotel's service, food options, private beach and facilities were amazing.
Loved the location of the hotel, Balcony view of the Private Beach, Loads of option in the Breakfast, Private and serene Beach front,
Would love to be back to the Hotel in my next visit of the Phuket. In all, Amazing experience for us.