Elevator issues, expect to wait 10-15 mins every time you need to use it, room key cards issue, changed keys every trip to the room, carpets not cleaned, floor smelled, refused to help change rooms, room outdated, view of the roof, when you wake up employees working on the room looking into our room. Room has TV's from 90's. shower water backing up. When you open the door at night, it wakes up everyone. Managers are not helpful, despite spending $500 a night, room was worse than a motel. Mountain tower fourth floor, avoid. I believe I was given that room since it was booked from Hotels.com, if I had been a cesars member or booked direct it could have been a different experience. Cleanliness in the room was horrible, nothing wipped down. you can literally touch and see baseboards, lamp covers, coffee mug and coffee packets in the bathroom collecting dust. I need my refund.