6/10 Good
Dec 15, 2024
Unfriendly, freezing room
Arrived after a long drive from London on my way to Austria , doing this a few times a year . I’m very familiar with H+HOTELS,they are usually very good. This time , reception only moderately interested in someone wanting to check in , no greeting , eventually I got waved to and someone bothered to deal with me. I got my room key , only to find my room with the window wide open and freezing!!! Outside temperature was at freezing point .I tried to get the aircon on but that didn’t make the room warmer. I then decided to vacate this icebox and went back to reception . The woman n charge shrug her shoulders and said , oh housekeeping must have aired the room …. No apology , I just got handed over a new room key , no more communication . Room was ok , slept a few hours and was glad to leave this hotel in the morning ..breakfast also nothing to rave about , but ok . H+ Hotel Niederhausen close by is miles ahead , their staff is super friendly and always fabulous, rooms immaculate. That’s where I’ll book again next time. !
FT
FT, 1-night business trip
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