Does Giannoulis – Santa Marina Beach offer free cancellation for a full refund?

Yes, Giannoulis – Santa Marina Beach does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Giannoulis – Santa Marina Beach?

Yes, there are 2 outdoor pools and a children's pool.

Is parking offered on site at Giannoulis – Santa Marina Beach?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Giannoulis – Santa Marina Beach?

Yes, a shuttle from the airport to the hotel is available. The charge is EUR 60 per room.

What are the check-in and check-out times at Giannoulis – Santa Marina Beach?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Giannoulis – Santa Marina Beach and nearby?

Have fun with nearby activities like hiking, horseback riding, and jet skiing. Additional recreation onsite includes Pilates. Enjoy a swim in one of the 2 outdoor swimming pools or use the hotel's other amenities, which include 3 bars and a private beach. Giannoulis – Santa Marina Beach also has a seasonal outdoor pool and a fitness center, as well as an arcade and a garden.

Are there restaurants at or near Giannoulis – Santa Marina Beach?

Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and garden views.

Does Giannoulis – Santa Marina Beach have rooms with private hot tubs?

Yes, each room has a deep soaking bathtub.

Does Giannoulis – Santa Marina Beach have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Giannoulis – Santa Marina Beach like?

Giannoulis – Santa Marina Beach is located a short 14-minute walk from Agia Marina Beach.

Giannoulis – Santa Marina Beach, Chania: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jul 30, 2022

Staff was excellent. Beach was also very nice.

Ismo, 10-night trip

10/10 Exceptional

Jun 23, 2024

Everything worked really well, clean place, great pools and amazing beach. Food excellent, nice rooms with air conditioning. Many nice trips which could be booked from the reception, buss route near by. Very friendly staff. Great vacation, great hotel!

Juhani, 6-night trip

10/10 Exceptional

Jul 30, 2024

Room - beachfront - absolutely worth paying extra for this, beach is lovely and kept clean. Water clean, warm and can walk in approx 100ft into the sea and still touch sea floor. Perfect environment for families with young children. All staff were impeccably polite , attentive and aimed to please, from hotel reception, bar staff, housekeeping, restaurant staff Food in restaurant was excellent- superb range of foods on buffet, delicious desserts, always topping up fresh watermelon, honey due melon, pineapple, oranges, apples, peaches, bananas in abundance Food was very tasty , great selection of breads, cheeses. Entertainment was available on some of the nights , violin player, singer, saxophone player all were great Lovely range of shops within walking distance , and bus and taxi straight into Chania old town. Had a very relaxing time and will go back again!

Pia, 5-night trip

2/10 Poor

Sep 23, 2025

Jennifer, 4-night trip

2/10 Poor

Jul 28, 2022

Vacation

I stayed at this hotel for one week and paid 170 euros per night. It states that its a 4 star hotel. Its maximum a 3 star hotel. Whoever states otherwise hasent travelled in their life. Rooms are like 100 years old. Bathrooms are old and the waterpipes loud. In the room you cab here your neighbor talk, go to the toilet and whenever a neighbor door closes its like a bomb going of. Impossible to sleep. Mosquitoes in the room and i spent the night killing all of them because it’s impossible to sleep aince they keep biting you. So take into consideration to apend 2 hours every night killing mosquitoes. Pool was old and very few sunbeds. If you are not the first person to the pool you will have to amtry and get a bed at the beach. Beach area not so nice. Too many rocks before getting into the water. Breakfast was the worst experience ever. Very few varieties and tasteless and to so attractive at all. Restaurant had no aircondition so you start the dlday sweating or you can sit outaide and sweat in the sun. The dont have a lugageroom which is important since there are many people with a later flight than morning flights. If going to grecce if you dont book a 5 star hotel dont go there. And for the prices they are charging it’s definitely not worth going. They have such a low standard that it’s ridiculous. Around the hotel area there are shops and restaurants. All the shops prives are ridiculously high. Alomst a scam for what they are charging tourists.

Alexander, 7-night trip

6/10 Good

Jun 15, 2022

Front desk did not give any information related to the all inclusive perks. We could not reserve a la carte dining because we did not know we had to reserve 24 hours ahead. We received the info the next day in English. They would not give us a late check out, even by an hour and did not offer a place to shower in the interim. Our room was a good distance from all activities by the beach. People would reserve beach chairs early and not use them. No one was enforcing the rules. No water sports or hotel activities at this location. Housekeeping was good The rooms were clean and large. Nice and clean pools. The beaches are very nice there.

Sylvie, 2-night trip

8/10 Very good

May 19, 2022

Isommat huoneet 28 neliötä,allasnäkymällä.Ei sovi liikunta rajoitteelliselle. Huoneet monen rapun jälkeen ja ovat ylhäällä. Patio tai parveke ,ei mitään yksityisyyttä.Huoneet ei ole äänieristetty

Anne, 7-night trip

8/10 Very good

May 1, 2022

Sunny was shining. Place was nice

tuomas, 7-night trip

10/10 Exceptional

Aug 26, 2021

Highly recommend

Awesome place all the staff are amazing really helpful. Everything sorted on sofe. Pcr teats, excursions. Great location too.

Uriel, 7-night trip

8/10 Very good

Jul 31, 2021

Nice but very tiny place

The room and the bathroom are too small but overall the place is clean

shawkat, 7-night trip

10/10 Exceptional

Sep 5, 2019

All spaces are very nice designed and well maintained - from loby to pools areas Love a lot the restaurant and bar terrace with an amaizing sea view Very calm and relaxing place

Bianca, 2-night trip

2/10 Poor

Aug 29, 2019

Quattro stelle scadente

La struttura non é un 4 stelle. Sono più strutture assemblate. Salone ristorante con sedie con cuscini sporchi e maleodoranti. Pochi ombrelloni in spiaggia e nelle due piscine. Animazione inesistente, in una settimana i bambini sono stati coinvolti nei giochi in piscina una sola volta e per breve tempo. Bella la zona nuova ma vecchio tutto il resto. Nel bagno la porta sbatteva contro il gabinetto. Lenzuola e teli mare forati e macchiati. La vista giardino era inquietante. La struttura é attraversata dalla strada principale e per raggiungere spiaggia e ristorante c'è un tunnel sporco da attraversare. Personale per nulla cordiale ad eccezione di pochi. Il mare non eccezionale. Cibo nella norma, buoni veramente solo i dolci. Forse un tre stelle. Inesistente il supporto di hotel.com ma le lamentele per questo saranno gestite in separata sede.

Antonietta, 8-night trip

10/10 Exceptional

Aug 18, 2019

Value for money excellent service we can’t ask more then what they provided to us brilliantly service thanks

7-night trip

10/10 Exceptional

Aug 7, 2019

De la réception, en passant par les bars, les restaurants et la chambre, tout était très bien

7-night trip

10/10 Exceptional

Jul 15, 2019

Very nice place for a family vacation

Very nice friendly personnel. Great place, location, food, animation program in the day and evening, quit clean beach and pool - everything one needs for a nice vacation. All the requests we had were handled quickly. We highly recommend this place for a family vacation.

Olga, 8-night trip

8/10 Very good

Jun 16, 2019

Great family holiday,go during UK school holiday

This hotel is made by the staff, they are awesome and all deserve a pay rise. We had some hick ups with the room and the misunderstanding about what’s included in the Ultra All Inclusive upgrade. But everything was sorted promptly by the amazing staff even the general manger knew who we was and come to check we’re happy. Iftihis in a la cart restaurant was amazing and really good with our 2 year old girl. Staveros was amazing and makes the best cocktails(attention to detail) Anna at Guest relations was very friendly and kind and Christina at check in was super helpful and kind. It has to be said that the Ultra Inclusive is still only partially inclusive but it’s WELL WORTH the money!!!!! The only unpleasant we had was with the other guests! But the hotel can’t help that their in the business of filling rooms and large groups of people from the old eastern block do just that!!! It must be a cultural thing but we found them very very rude and unfriendly, a pair of old couples nearly push my daughter down the stairs cause they was in a hurry and didn’t even say sorry. They never say hello or smile and my little girl desperately tried to play with the other kids but they wasn’t interested instead they pushed her over. Maybe we went wrong time of year for guest from UK(early June). I just want to confirm we had an amazing holiday and would go again and I’m only mentioning it so guest can make an informed decision. We will miss Santa Marina, until next 😀

Werner, 6-night trip

6/10 Good

Oct 21, 2018

Myg og dårlig internet på værelset

Det var rent og pent på hotellet, personale venlig, men vi kunne ikke sove roligt pga myg om natten... derudover næsten ingen internet på værelset og den samme noget kedelig morgenmad. Vi har savnet pandekager eller spejleg som bliver lavet når vi kommer til morgenmad, maden har tit været lun eller for kold især ved luknings tid.

Viktorija, 7-night trip

10/10 Exceptional

Oct 10, 2018

ideales Relaxhotel entlang dem schönen Strand

Upgrade zu Marina Plaza; ruhigere Lage, schöne Meeressicht, tolles Frühstücksbuffet, genügend Platz, kühler Pool

Erik, 3-night trip

8/10 Very good

Sep 24, 2018

Sehr Strandnah und gemütlich

Insgesamt schönes Hotel. Ein Teil am Strand der andere durch einen Tunnel mit dem anderen Teil (Straße gegenüber) verbunden. Wir waren auf der Seite ohne Strand dafür hat es den Pool. Essen war gut und das Personal sehr nett. Was man sich sparen kann ist die hauseigene Masseurin, fast das gleiche Preis wie in Deutschland aber wesentlich schlechter!

8-night trip

6/10 Good

Sep 14, 2018

Not very impressed

Bed and facilities were good, but room and bathroom were tiny and we asked to move to accommodate my pregnant wife but they did not allow this. The customer service was not great. The food at breakfast was also not great. Location was good and the beach and the pool were great.

3-night trip

10/10 Exceptional

Sep 9, 2018

Flott basseng og fin strand

Odd Ragnar, 7-night trip

6/10 Good

Sep 9, 2018

Nice, just needs a few tweaks

The hotel was nice and the staff were friendly although not always that attentive. Rooms are quite small and there not enough sunloungers for the guests.

1-night trip

6/10 Good

Sep 4, 2018

Best part is location and setting but...

Beach setting and courtyard dining under the stars and trees were the highlight. But room was very small, shower room tiny. air conditioning poor (did not cool very much), buffet was good selection but was not kept very hot so luke warm food was the norm and what ever time you ate. All inclusive was fair. Staff were mostly pleasant, friendly and efficient. Mani at the hotel bar was brilliant at remembering your drink choices. When complained about AC at main desk was told by one gentleman 'that this is Greece'. We were not impressed - We paid for AC...

Peter, 10-night trip

8/10 Very good

Aug 31, 2018

Fint.

Oppholde var fint. Hyggelige service arbeidere. Rent og fint. God buffe. Var ikke mye å gjøre på kveldene utenom å leke med kattene på parkeringen. Til de av dere som velger å bo her så husk å mat kattene.

7-night trip

10/10 Exceptional

Aug 27, 2018

Perfekt familieresort

Fantastisk udsigt fra restaurant, super strand, Super service, god morgenmad – med friskpresset appelsinjuice, flere flotte pools, gode aktiviteter for børn. Det eneste jeg kan sætte finger på er lidt få små værelser med lit for hårde senge.

Tigran, 16-night trip

Giannoulis – Santa Marina Beach

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