I changed things up from my normal hotel because this was closer to my work. I checked in online the day before my stay, it told me I was good to proceed straight to my room, gave me a digital key. My flight was delayed so I didn't get to the hotel until 1am , and I waited for 5 minutes at the front desk for help (I also like a real keycard in case my phone is dead). I was exhausted so I gave up and went to my room after no one showed up to help. Got in to the room no problem. Next morning at 8am, manager plus someone else banged on my door to see if I was in there because I wasn't all the way checked in... So bizarre (and frankly upsetting because I'm sure they saw when I opened my room in their system, and they knocked without even giving me 8 hours of peace). The majority of the front desk staff have been nice. However I had an issue with my toilet running all night and lights being out, the front desk guy that helped me gave me some attitude about wanting it fixed. They did get it fixed same day though. The room is clean, however it's clear the hotel is a little older. The rooms are just *aged*. The towels are really not soft, borderline hard. The couch cushions are super squished and saggy. And the sound proofing between rooms is non existent.