Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Casa Macarena

3-star3 stars
Calle 1 Poniente, Manzana 001, ,Lt009, Tulum, QROO, 77760, Mexico

Adults-only beach hotel with spa, near Tulum National Park
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • No WiFi at all. Could not communicate with family. The private tub was dirty.…Nov 27, 2020
  • The property amenities were a complete lie. There was no full service spa on the property…Nov 19, 2020

Casa Macarena

from Rs7,891
  • Superior Studio Suite
  • Deluxe Room, Pool View
  • Standard Room, Garden View
  • Standard Room, Pool View
  • Family Room, Pool View
  • Family Suite, Pool View

What’s around Casa Macarena

Landmarks

  • Tulum National Park - 29 min walk
  • Dos Aguas Park - 16 min walk
  • Tulum Beach - 2.7 mi / 4.4 km
  • Cenote Crystal - 2.5 mi / 4 km
  • Tulum Mayan Ruins - 3.4 mi / 5.5 km
  • Playa Paraiso - 3.7 mi / 6 km
  • Sian Ka'an Biosphere Reserve - 5.8 mi / 9.4 km
  • Las Palmas Public Beach - 3.4 mi / 5.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 107 min drive

At a glance

Key facts

Hotel size

  • This hotel has 14 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 16
  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets stay free

  • Restrictions apply*

  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite parking limited

  • Free offsite parking nearby

  • Street parking available

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Barbecue grills
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Full-service spa
  • Spa tub
  • Pool umbrellas
Services
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
  • Individually decorated
Freshen up
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch TV
  • Cable TV channels
Stay connected
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tata Tulum Spa. Services include deep-tissue massages, hot stone massages, and Swedish massages.

The spa is open daily.

Casa Macarena’s small print

Also known as

  • Casa Macarena Hotel Tulum
  • Casa Macarena Hotel
  • Casa Macarena Tulum
  • Casa Macarena Hotel
  • Casa Macarena Tulum
  • Casa Macarena Hotel Tulum

Policies

The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 8:00 PM.
  • This property does not have elevators.

    Guests must contact this property in advance to reserve onsite parking.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property only accepts cash for all bookings and onsite payments.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Casa Macarena

    • What are the cleanliness and hygiene measures currently in place at Casa Macarena?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is there a pool at Casa Macarena?
      Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
    • Are pets allowed at Casa Macarena?
      Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. Service animals are exempt from fees.
    • What are the check-in and check-out times at Casa Macarena?
      You can check in from 3:00 PM - 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
    • Are there restaurants at or near Casa Macarena?
      Yes. Nearby restaurants include Chacabar (9-min walk), Los Aguachiles Tulum (10-min walk), and El Camello Jr (12-min walk).

    Recent reviews

    Very good 8.4 From 17 reviews

    Very good 8.0
    The place was very nice. You are in a area with locals and cheap local restaurants. You will definitely need a rental car if you plan to go here. To get to the beach and activities.
    us3 night trip with friends
    Exceptional 10.0
    Stunning place, very quiet and exactly what was needed. Is a 10 minute drive to the beach and a short walk into downtown Tulum. The staff were very helpful
    Rob, gb2 night romance trip
    Exceptional 10.0
    I had an amazing time at this hotel. The staff are very friendly and accommodating. The manager was super nice in getting me set up with my room. Boho vibes. I love it. Cute and simple morning breakfast. Nice hot shower!!
    Corri, us3 night trip
    Good 6.0
    You get what you pay for with Casa Macarena, if that. While we appreciated that we could find a spacious room here for $100 / night in pricy Tulum, even basic amenities seemed below standard or lacking. Our exterior sliding door into the room from our balcony didn’t lock, the hot tub heater didn’t work, our coffee for the in-room coffee maker was never refilled after day 1, and when we checked into the hotel, one of our room’s water bottles was already opened and half empty. We were also surprised to learn the road on which the hotel sits was unpaved. While Casa Macarena has some beautiful design and furnishings and gave us a home base in Tulum Pueblo for several nights, the experience was basic at best with some significant flaws.
    us5 night romance trip
    Exceptional 10.0
    AMAZING!!! The pictures don’t do the property justice. The staff is AMAZING!!! So nice and accommodating. The rooms were clean and apartment style. Someone would come in and wash any used dishes and clean up while we were away. Water pressure was amazing, and we always had clean towels! This isn’t your typical hotel with a desk check in but someone from the hotel is on the property 24 hours, everyday. The hotel had a nice vibe, very clean, and felt like a home away from home. The person on duty from the staff always made sure the we felt comfortable and safe. Answered every question, gave us their WhatsApp so we can text them. Although the area is very safe, they had security who would wait for us to return from a night out on the town which was definitely a plus being that my bestfriend and I traveled there alone. The property isn’t on the main road but only a short taxi ride away from everything. I would definitely visit again and stay here!! This property exceeds the price that they book their rooms for. You get WAY more than what you pay !
    us3 night trip with friends
    Exceptional 10.0
    I absolutely love this place! Aside from the staff being great - super sweet and nice and very helpful - the rooms are beyond amazing. The place is super clean, really well done and high quality, like apartment goals. You feel like you're in luxury when you're there. The pool area is super quiet and peaceful, plenty of sun and shade, and the pool is very refreshing from the strong sun. The beds are comfortable at the pool and in the room, shower pressure is amazing, the place is just so perfect. The only issue was that there wasnt any food readily available. They did offer to order food for me, but it seemed like a hassle for them and for me so I just ventured out. The hotel is not really in walking distance to a lot so we were thankful we had a car. They do have bikes to rent though! I recommend venturing out in the afternoons and buying breakfast foods at the grocery store to make at the hotel or stopping by Burrito Amor (a quick bike ride away) - they have THE best breakfast burritos and bowls.
    us4 night romance trip
    Exceptional 10.0
    This place was absolutely amazing! Worth every penny.
    us1 night romance trip
    Good 6.0
    L'hôtel est très beau. Par contre, nous avions réservé pour une chambre double familiale, qui montrait un spa privé sur les photos, mais nous avons eu la chambre de base, sans aucun spa. Nous avons eu beaucoup de difficulté à trouver un arrangement mais après avoir parler à une responsable sur Expedia, le gérant nous a changé de chambre pour une plus grande, qui était ma fois merveilleuse. C'est vraiment magnifique, le petit-déjeuner est petit mais bien, le service est agréable, des vélos gratuits sont fournis, et très propre. Par contre, il n'y a aucune eau chaude. On n'a malheureusement pas pu profiter de la piscine et du spa partagés puisqu'ils étaient très froid. Il n'y avait aucune eau chaude dans la douche non plus, ni dans le bain extérieur. De plus, pour les touristes ne connaissant pas trop le secteur, il faut savoir que l'hôtel est assez loin du centre ville et encore plus de la mer. Il faut marcher ou prendre un vélo dans un secteur peu recommandé, et le soir c'est assez épeurant. Enfin, je dois dire que le personnel a été très agréable, toujours là pour nous aider. Nous avons bien aimer l'endroit, malgré l'emplacement, les difficultés rencontrés et l'eau froide.
    Sara, ca2 night romance trip
    Exceptional 10.0
    En general excelente atención del personal , información , ubicación y disposición.
    mx3 night romance trip
    Exceptional 10.0
    la calidez de las personas que nos recibió, el lugar hermoso, limpieza excelente. Me encanto todo.
    mx1 night trip

    Casa Macarena