18 August 2020
A little extra care needed
The room itself was beautiful and very clean with an amazing shower and great air conditioning. The problem was that it was extremely loud at night. We requested a quiet room not facing the street but were put in a room where you could hear partying all night long on the streets. Room 3 also has a door that used to open to the main hallway where all guests come through. Loud guests woke us up at 7 am because the walls are very thin. We paid for breakfast but they only offered yogurt, packaged cookies, packaged crackers with an assortment of jams and juice or coffee. I felt like this was a horrible effort in comparison to other hotels I’ve visited that still put care into the breakfast despite the restrictions from covid. I asked if they had other foods available and she said they were unable to provide anything not pre-packaged but the next day they brought cookies in an open bowl so there’s no logic to that. A little extra care in the service would have been appreciated.
Ward, 2-night trip
Verified Hotels.com guest review