6/10 Good
20 June 2023
Over Rated Resort
It is a small resort, with limited facilities. Next to the entrance, you could see other residential buildings. The location and surrounding environment are not so attractive.
It is over rated on the app, not worth for the price paid. It should be rated 1 star hotel.
The hotel room size is adequate. The bathroom is maintained clean but the condition is old and have unpleasant smells due to poor ventilation.
The room is not sound proof, can hear the voice and music from other’s room guests. During the night of staying, the guests downstairs was playing music loudly until midnight, and no control by the resort staff, even after I make a complaint call.
The front desk service was slow, and making mistake of not photocopying the right documents from my passport when doing check in. Need to re-do the check in.
The wifi of the room was poor if far from the reception area. Luckily I was able to change to another room which near to reception area after my request.
The food at restaurants was acceptable, although the fruit looked not fresh. The staff of restaurant was very helpful, prepared the packed breakfast very early in the morning as we had to leave early.
Lee Lian
Lee Lian, 2-night business trip
Verified Hotels.com guest review
