10/10 Exceptional
8 May 2023
Lovely spacious 4star hotel stay April/May 2023
Lovely 7 night stay. Not much to complain about, every thing was good/excellent overall and plus sides too much to mention from great service and lovely friendly staff , clean grounds and interiors, lovely big pool and smaller quiet pool and added bonus of a fair sized aqua slide park with adult and children's sections separate.
The Only downside if i was being pedantic and picky was the inconsistency in the knowledge of procedures amongst the security and gate staff which some times led to me having to do an additional 100m walk (big hotel outer grounds) from hotel reception area to the outer gate or roadside and vice versa because some security would refuse entry to the grounds such as booked taxis and excursions whereas others would allow them in without hassle right up to the reception entrance. It was an unnecessary additional walk for me with bad ankle
in terms of star rating, the hotel has grand aesthetical looks but its more a 4star in UK standard rating as opposed to the 5star they are rated and this is primarily because of the variety of food which was plentiful but repetitive and not as varied as a 5star international spread would cater for but defo something can be found to happily eat daily. Beds/Bedroom furnishing not a 5star quality either and no blackout blinds even in deluxe room which we had so light flooded the room from sunrise at 6am but other than those minor observations, The hotel didn't really have any other faults to complain about.
glen
glen, 8-night trip
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