ILLUSION XPRESS Downtown Playa

Property class: 3.5
Hotel with outdoor pool, near Quinta Avenida

Choose dates to view prices

ILLUSION XPRESS Downtown Playa puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Other features include an outdoor pool, a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Beach cabanas
  • Free beach club nearby
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Concierge services
  • Luggage storage

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Elevator
  • Minibar
The current price is ₹3,827
₹5,296 total
includes taxes & fees
13 Oct - 14 Oct

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Twin Room

A hotel room with two beds, a nightstand, a wall-mounted TV, and two paintings.

Standard Twin Room

8.0 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Quadruple Room

A hotel room with a large bed, a desk, a chair, and two paintings on the wall.

Deluxe Quadruple Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Double Room, Ocean View

A hotel room with a large bed, two nightstands, a wooden headboard, and two wall-mounted artworks.

Double Room, Ocean View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, a stone accent wall, a modern bathroom, and artwork on the wall.

Deluxe Double Room

7.8 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen, QROO, 77710

What's nearby

  • Central Square - 3 min walk - 0.3 km
  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 13 min walk - 1.1 km
  • Playacar Beach - 13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive
  • Tulum Intl. Airport (TQO) - 117 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪Osteria De Roma - ‬2 min walk
  • ‪Los Culiados Mariscos - ‬2 min walk
  • ‪Cocina Doña Paula - ‬1 min walk
  • ‪Tortas del Carmen - ‬2 min walk
  • ‪Café Andrade - ‬2 min walk

About this property

ILLUSION XPRESS Downtown Playa

  • ILLUSION XPRESS Downtown Playa puts you in a great location, within a short 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Other features include an outdoor pool, a snack bar/deli and a terrace. Fellow travellers love the helpful staff.

At a glance

Hotel size

    • 37 rooms

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • You will be asked to provide the property with a copy of your passport after booking
    • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.
    • This property's beach club is 600 yards (550 metres) away.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices))

Parking

    • Off-site parking nearby (MXN 120 per day)
    • Street parking available

Other information

    • Smoke-free property
    • No alcohol served on site

Property amenities

Food and drink

  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Free beach club nearby
  • Beach nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Beach cabanas (surcharge)
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • An outdoor pool

Accessibility

  • Elevator
  • Elevator door width (inches): 35
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 37
  • Handrails in stairways
  • Stairway handrail height (inches): 35
  • Lowered locks/deadbolt
  • Wheelchair-width doorways
  • Wheelchair-accessible doorway width (inches): 35
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices))

More

  • Daily housekeeping (surcharge)
  • In-room safe

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Destination fee: MXN 33.94 per person, per night. This fee does not apply to children under 12 years of age.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is offered for an extra charge

Parking

  • Parking is available nearby and costs MXN 120 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
Only registered guests are allowed in the guestrooms.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, window guards, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Union Pay
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Xcala Illusion Express Hotel Playa del Carmen
Xcala Illusion Express Hotel
Xcala Illusion Express Playa del Carmen

Frequently asked questions

Does ILLUSION XPRESS Downtown Playa offer free cancellation for a full refund?

Yes, ILLUSION XPRESS Downtown Playa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at ILLUSION XPRESS Downtown Playa?

Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at ILLUSION XPRESS Downtown Playa?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at ILLUSION XPRESS Downtown Playa?

No, unfortunately, but there's street parking available.

What are the check-in and check-out times at ILLUSION XPRESS Downtown Playa?

Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at ILLUSION XPRESS Downtown Playa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min walk) is nearby.

What is there to do at ILLUSION XPRESS Downtown Playa and nearby?

ILLUSION XPRESS Downtown Playa has an outdoor pool and beach cabanas.

What's the area around ILLUSION XPRESS Downtown Playa like?

ILLUSION XPRESS Downtown Playa is in Downtown Playa del Carmen, a short 7-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida.

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Reviews

ILLUSION XPRESS Downtown Playa Reviews

7.8

Good

8.2

Cleanliness

9.8

Location

8.2

Staff & service

7.8

Property conditions & facilities

Popular mentions

Room
Service staff
Location
Water
Beach
Shower
Restaurant
Bed
Walking
Breakfast

Reviews

Verified review

10/10 Exceptional

Amazing trip! We enjoyed our stay, the hotel is near to everything that you can easily walk to. The staff were great! Very helpful. We would definitely recommend staying.
Verified review

8/10 Very good

Helpful staff and good location with access to the main tourist strip.
Verified review

6/10 Good

Clean, comfortable, and well-located—great for a short stay. The staff are friendly and welcoming. Downsides include very limited TV options and a below-average breakfast. Overall, a decent choice for a quick night.
Verified review

8/10 Very good

Great customer service and the room was very clean
Verified review

6/10 Good

We lost power a good few times and water as well it would sometimes co.e back in and be all redish brown the staff were nice the room got cleaned daily and breakfast is at 8:30 runs out quick and is limited its close to the beach and the tourist area of playa so everything its really easily accessible
Verified review

8/10 Very good

The room was basic but fine. Cleanliness was not great and you only get one towel for the stay. The area is quiet and the staff very friendly.
Verified review

10/10 Exceptional

Great place to stay, excellent location. Very clean, friendly staff. Will stay again
Verified review

10/10 Exceptional

The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.
Verified review

10/10 Exceptional

Friendly staff
Verified review

4/10 Fair

Although there was supposedly a breakfast nothing was provided. The room was relatively clean. Strangely there were no blankets. The location of the hotel was initially difficult to find as there was no signage. On the whole the location was not too bad only a couple of blocks from major roads and a local ‘restaurant’ to be able to get a breakfast! Didn’t spend a lot of time at hotel as it was more of ‘base’ room.
Verified review

10/10 Exceptional

This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.
Verified review

8/10 Very good

Property was conveniently located close to beach and walking distance to tourist attractions.
Verified review

8/10 Very good

Hotel has a convenient location
Verified review

8/10 Very good

Amazing location, its a decent room in the heart of the city. Small things were a bit off. My shower leaked a bit and somethings were a bit broken but staff was amazing, kind, and helpful. Happy to assist anyway they could
Verified review

10/10 Exceptional

Way nice area hotel and being on the top floor we had a great view of the ocean and the downtown area.
Verified review

4/10 Fair

Not experienced staff
Verified review

2/10 Poor

Room was on the roof. Pool was very dirty wifi and internet almost never worked .no hot water for days some of the staff were rude didn't care bed was so hard I developed a back ache horrible place
Verified review

8/10 Very good

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!
Verified review

10/10 Exceptional

Good hotel

It was amazing. Great location. Staff very kind. Erwin was amazing. The 10 to 6 am guy from Argentina was amazing as well. Ill stay there again
Verified review

8/10 Very good

Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.
Verified review

6/10 Good

Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.
Verified review

8/10 Very good

Nice and spacious. Tasty breakfast sandwiches . Only thing, the safe is not so safe. Technically anyone would be able to open it.
Verified review

10/10 Exceptional

Very Nice Room with Confort King bed! Very clean! I'm Coming Back for Sure. Hotel Stuff very helpful! Super Nice! Not too Far walk to the beach! Fantastico!
Verified review

6/10 Good

Shower was cold and ac didnt really work but it was clean and nice
Verified review

8/10 Very good

The location is amazing,2 blocks down is 5th avenue where you can never be bored. Beach is also a 2 min walk. My room was clean and comfortable with no issues besides the dead batteries in the television remote. I would stay here again with no hesitation.