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All properties in Almaty, Almaty Province, Kazakhstan

Novotel Almaty City Center

4-star hotel with spa, near Colibri

  • Free WiFi and free parking
From
Rs5,268

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  • Spa
  • Spa
  • Bathroom
  • Minibar
  • Spa
Spa. Image 1 of 61.
1 / 61Spa
8.8.Fabulous.
  • Ok to stay for a short period.

    Sep 29, 2020

  • I only stayed 3 nights. Not 11 nights. I need my refund processed.

    Mar 15, 2020

See all 32 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 190 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace

What’s around

  • Heart of Almaty
  • Colibri - 5 min walk
  • Dostyk Plaza - 14 min walk
  • National Museum of Kazakhstan - 15 min walk
  • Almaty Opera House - 22 min walk
  • Zenkov Cathedral - 30 min walk
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Twin Beds
  • Superior Room, 1 Double Bed

Location

  • Heart of Almaty
  • Colibri - 5 min walk
  • Dostyk Plaza - 14 min walk

What’s around

Landmarks

  • Heart of Almaty
  • Colibri - 5 min walk
  • Dostyk Plaza - 14 min walk
  • National Museum of Kazakhstan - 15 min walk
  • Almaty Opera House - 22 min walk
  • Zenkov Cathedral - 30 min walk
  • Almaty Central Stadium - 39 min walk
  • Almaty Tower - 2.5 mi / 4 km
  • Medeu Stadium - 8.9 mi / 14.3 km
  • Shymbulak Ski Resort - 8.9 mi / 14.4 km

Getting around

  • Almaty (ALA-Almaty Intl.) - 30 min drive
  • Almaty Station - 19 min drive
  • Almaly - 24 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 190 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2:00 PM-11:30 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free (dogs and cats only)
  • Restrictions apply*
  • 1 per room

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Sauna
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Number of meeting rooms - 6
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop

Facilities

  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Terrace
  • Library

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Bathroom emergency pull cord

Languages Spoken

  • English
  • French
  • German
  • Russian
  • Turkish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, In Balance. Services include massages. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Le Resto - This restaurant specializes in local and international cuisine. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

Lobby Bar - This lobby lounge serves light fare only. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Almaty City Center Opening December 2018 Hotel
  • Novotel Almaty City Center (Opening December 2018)
  • Novotel Hotel
  • Novotel
  • Novotel Almaty City Center
  • Novotel Almaty City Center Hotel
  • Novotel Almaty City Center Almaty
  • Novotel Almaty City Center Hotel Almaty
  • Novotel Opening December 2018 Hotel
  • Novotel Almaty City Center Opening December 2018
  • Novotel Almaty City Center Hotel
  • Hotel Novotel Almaty City Center Almaty
  • Almaty Novotel Almaty City Center Hotel
  • Hotel Novotel Almaty City Center
  • Novotel Almaty City Center Almaty

Optional extras

Buffet breakfast is offered for an extra charge of KZT 4800 per person (approximately)

Airport shuttle service is offered for an extra charge

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Novotel Almaty City Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Yes, cats and dogs stay free, with a limit of 1 per room.
  • You can check in from 2:00 PM - 11:30 PM. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, Le Resto offers alfresco dining and local and international cuisine. Nearby restaurants include Noodles (3-min walk), Crudo (5-min walk), and Nedelka (6-min walk).
  • Yes, an airport shuttle is available.
  • No, this hotel doesn't have a casino, but Casino Zodiak (19-min drive) is nearby.
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Novotel Almaty City Center also has a 24-hour fitness center and a sauna.
8.8.Fabulous.
  • 10.0.Exceptional

    Novotel Hotel, Almaty, Kazakhstan March 2020

    The Novotel hotel, Almaty is modern and clean, and the staff were very professional, helpful and friendly. The hotel is within walking distance of a number of bars.

    David, 4 night trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    My regular Almaty hotel now

    My new regular hotel stay when in Almaty, consistent service n good amenities and food. Stable Net n friendly staff

    2 night business trip, Feb 5, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good choice for $100 per night. Breakfast is really impressive. Much better, than to stay for $65 at local no-brand.

    Sergey, 1 night business trip, Feb 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    My stay here was very comfortable - the staff at front desk were helpful, the hotel was clean, the rooms very nice and clean. The breakfast was impressive - loads to choose from - even vegan options (soya milk, and lots of fruits, good bread, olive oil etc). The only issue I had was with the spa - it was being cleaned for most of my visit, and when they opened the staff were not 100% helpful, I asked for a massage and they couldn't get hold of their staff to confirm, the staff member was around 10 min late etc. However when I actually had the massage, it was super.

    Meiju, 6 night business trip, Jan 11, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Awesome new hotel near city centre

    Location: perfect in City Centre with Dosyk Mall 15 mins walk Net: As a business traveller, I would rate as max 6.5/10 as did get lost connectivity quite a number of times, would be great if they can improve this Bfast: Apart from work station (egg) which does not have a hood to absorb ventilation, spread was generous and tasty but just an issue as biz traveler with clothes smelling before we start the day Room: Brilliant size, good movie channels, toilet well cleaned, pillows had two kind depending on preference Taxi: fairly affordable taxi service to aport at 5K Tenge one way and takes max 25 mins less there is traffic Definitely would stay again despite a couple of hiccups Just 20M away is Cable Car ride to a scenic view

    3 night business trip, Jan 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Truly customer centered

    The staff were absolutely wonderful. We had a very nice conversation with a number of the staff. They were always super helpful and seemed always willing to help and offer suggestions/help when needed.

    Joshua, 7 night trip with friends, Sep 28, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Good location. Room was good. Breakfast was good all self service.

    5 night trip, Aug 7, 2019

    Verified Ebookers guest review

  • 4.0.Fair

    The room allocated is not ideal.

    Room door was spoilt and aircon was not working.

    1 night trip with friends, Apr 25, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel's service is good

    Value for money. Had a comfortable room with good view. Staff was friendly.

    2 night trip with friends, Apr 18, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Value for money

    Initially was given a room very near the lift lobby hence requested for a change. Staff was kind enough to change it immediately. Room is new and clean. Hotel is near to many places of interests, restaurants and shopping malls.

    2 night trip with friends, Apr 14, 2019

    Verified Hotels.com guest review

See all 32 reviews