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All properties in Playa del Carmen, Quintana Roo, Mexico

Palmaïa - The House of AïA Wellness Enclave All Inclusive

All-inclusive beachfront property with spa, near Playacar Golf Club

  • Free WiFi and free parking
From
Rs62,736

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  • Palmaïa - The House of AïA Wellness Enclave All Inclusive
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1 / 95Palmaïa - The House of AïA Wellness Enclave All Inclusive
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, 77710, QROO, Mexico
9.6.Exceptional.
  • Wow! What a relaxing heaven! We enjoyed our 2 days there and wished we had chose 4 days.…

    Nov 5, 2021

  • What an amazing resort.The service was impeccable - a true 5-star experience. The suites…

    Nov 4, 2021

See all 94 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Walkable
Convenient
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 234 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 4 outdoor pools

Feel at home

  • In-room childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Television
  • Free toiletries
  • Terrace

What’s around

  • In Playacar Zona Hotelera
  • Playa del Carmen Maritime Terminal - 44 min walk
  • Quinta Avenida - 2.3 mi / 3.8 km
  • Playacar Golf Club - 4 mi / 6.5 km
  • El Camaleon Mayakoba Golf Course - 8.3 mi / 13.4 km
  • Tres Rios Ecopark - 9.9 mi / 16 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Ocean Front King Suite with Bathtub
  • Ocean Front Queen Suite
  • Ocean Front Family King Suite
  • Ocean Front Family Master Suite
  • Swim Out King Suite with Bathtub
  • Swim Out Queen Suite
  • Ocean Front King Suite
  • Ocean Front King Suite with Bathtub - Adults Only Area
  • Ocean Front Queen Suite - Adults Only Area
  • Ocean Front Meditation Suite - Adults Only Area
  • Swim Out Meditation Suite - Adults Only Area
  • Swim Out King Suite with Bathtub - Adults Only Area
  • Swim Out Queen Suite - Adults Only Area

What’s around

Landmarks

  • In Playacar Zona Hotelera
  • Playa del Carmen Maritime Terminal - 44 min walk
  • Quinta Avenida - 2.3 mi / 3.8 km
  • Playacar Golf Club - 4 mi / 6.5 km
  • El Camaleon Mayakoba Golf Course - 8.3 mi / 13.4 km
  • Tres Rios Ecopark - 9.9 mi / 16 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
map
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Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, 77710, QROO, Mexico

At a glance

Size

  • 234 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • 24-hour room service

Things to do

  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Free pool cabanas
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Yoga classes/instruction on site
  • Beach umbrellas
  • Pool sun loungers
  • Health club
  • Beach towels
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 7
  • Year Built - 2019
  • Elevator
  • Terrace

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Stay connected

  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities
  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Atlantis has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

Dining

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.

LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.

Eolo Beach Club - This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

  • Sandos Palm Bay Playacar All Inclusive All-inclusive property
  • Palmaïa Riviera Maya - All Inclusive Playa del Carmen
  • Palmaïa Riviera Maya All Inclusive
  • Sandos Palm Bay Playacar All Inclusive
  • Palmaia Riviera Maya Inclusive
  • Sandos Palm All Inclusive All-inclusive property
  • Sandos Palm All Inclusive
  • The House of AïA
  • Palmaïa The House of AïA
  • Palmaïa Riviera Maya All Inclusive
  • Palmaïa The House of AïA Wellness Enclave All Inclusive
  • Palmaïa The House of AïA Wellness Ritual Resort All Inclusive
  • Palmaïa Riviera Maya All Inclusive All-inclusive property
  • Palmaïa Riviera Maya All Inclusive Playa del Carmen
  • All-inclusive property Palmaïa Riviera Maya - All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Palmaïa - The House of AïA Wellness Enclave All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Parking spots may be limited.
  • Yes, there are 4 outdoor pools.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views. Nearby restaurants include El Gran Taco (2.1 mi), Hot Casual Food (2.4 mi), and Doña Aurelia (2.5 mi).
  • Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Palmaïa - The House of AïA Wellness Enclave All Inclusive also has 2 poolside bars and 3 bars, as well as a 24-hour fitness center.
9.6.Exceptional.
  • 10.0.Exceptional

    Must stay here!

    Honestly, I never write reviews but this place was so incredible that I had to. I was really apprehensive to not book an adults only hotel as my husband and I have kids and did a kid free get away. However, it was not an issue at all. There was a super cute small kids pool near our room but I think I only saw one kid on it the entire time. There is a larger kids pool that looked fun on the other side of the resort that was the busy one. I believe was part of the shared grounds of the Sandos Resort so a pretty good distance away. The food, service and literally everything about this place was perfect. We are also not vegan and found the plant based menu was perfect and added on meat, eggs and cheese a few times, which was all delicious! All inclusive with no buffets, for the win! We will be back in January with kids!

    Sheri, 4 night trip, Oct 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Exelent the place is amazing I will go back, service , rooms everything was great

    Ilana, 3 night family trip, Oct 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent stay

    We visited Palmaia with our 2 year old son. this was by far the most relaxing and beautiful vacation we have ever had. Every person at Palmaia makes sure you have everything you need. The food is excellent, taste , presentation, quality - all superb. The rooms are beautiful and the view is breathtaking. The beach was amazing with very clear and turquoise waters and not crowded at all. If you are looking for a quiet and relaxing place - don’t look further, this is it!

    7 night family trip, Oct 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    An amazing resort for wellness with outstanding customer service. If you are looking for a party vibe this isn't the place. But if you are looking for a relaxing vacation focused on wellness and recharging than I highly suggest it. This resort is clean, modern, rustic, and chic. The staff are exceptional in their energy and customer service. I celebrated my birthday there and they went above and beyond to make me feel special. The staff were always around to provide anything you needed, even before you could ask many times. With such an amazing staff I still have to give extra credit to Francisco at the beach, Tristan and Edgar the managers at Su Casa restaurant and the manager for the dinner restaurants, Enrique, for giving me a memorable birthday. The plant based menu is well done and the chefs are open for suggestions and meat/fish protein replacements.

    Nathifa, 3 night trip with friends, Oct 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved all the ceremonies that were included in the stay. Truly a beautiful experiance

    Tatyana, 4 night trip, Sep 28, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We chose this hotel because of it's dedication to sustainability and the environment. As one of the newest properties in Playa Del Carmen, Palmaïa offers some of the finest quality foods, comfortable and modern rooms (with bluetooth speakers built in the ceiling!), and every room has an ocean front view. The staff was attentive and service was top shelf. My favorite part was the daily yoga/meditation/sound rituals to start off the day on a relaxing note. Not really built for kids, but they do have a small pool area for them and a daycare room too. The spa was so cool and we had some outstanding massages too. If you want more of a traditional Mexican resort feel, you also have access to Sandos next door. Most foods are plant-based, but you can still order fish/chicken/beef if needed.

    Michael, 7 night romance trip, Sep 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    We absolutely loved it here. When you arrive, they say “Welcome home.” And it truly feels like you are one of the family. The service was outstanding — honestly the best we have ever had. Your Nomadic Guide shows you around your room and takes care of every need. Everything was amazingly beautiful here. Peaceful and quiet, with a focus on well-being. The grounds are lush and beautifully lit at night — feels magical. You can find beautiful spots to relax everywhere. Even a lovely fire pit in the evenings. Room: Gorgeous and clean. Turn-down service at night. Bluetooth sound system. We had room 563 (adults-only building) with a bathtub and incredible ocean view. Beach: Beautiful and quiet, with plant life and relaxing cabanas. (We practically lived in ours!) They work hard to clear away the seaweed on the beach each day. Food: Vegan and healthy, but delicious. Options to add meat, fish or dairy. Beautifully presented. Drinks: Creative cocktails with fresh juices and syrups. Enjoyed the special flavored waters each day. Loved the spa & morning yoga class. Impeccable service all around. Many thanks to our Nomadic Guide, Beto; kind manager Julien; Efrain at the swim-up pool bar; our servers Kennedy, Cloudy, Adrian & Diego; Filipe and the amazing people who took of us at the beach cabanas; Edgar & Abraham at Su Casa for a lovely evening; Ruben & Norma at the spa; and our cheerful driver Mateo; and everyone else who worked so hard to make our stay wonderful.

    Rebekah, 4 night romance trip, Sep 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Traveled 30+ countries and this is the BEST!!

    We booked a 6 night stay at Palmaia and it was NOT ENOUGH. We don't have a SINGLE complaint about our stay. The photos online REALLY don't do the grounds justice. The beach and view completely surpassed our expectations. Palmaia is perfect for a honeymoon, a family vaca, friends trip, destination wedding, really ANYTHING! They have something for everyone!! Palmaia's neighbor Sandos Hotel has tennis courts, hobie-cats, paddleboards, and kayaks that you can use!! Plant Based menu? FABULOUS!! The 4 restaurants + Taco Truck were so varied that you can stay for a month and still not order every item on each menu. The staff were so helpful and accommodating. Everyone at Palmaia just wants to make your stay as enjoyable and relaxing as possible! The rooms were immaculate and the cleaning staff left yummy treats in your room each day! Usually All-Inclusive hotels are a bust and you eat salty, overly oiled food the entire time - THAT WAS NOT THIS HOTEL! I cannot stress enough that this was the best plant-based dining I've ever had and I've traveled 5 continents and eaten at over 200+ vegan/vegan-friendly cafes worldwide. If you are not plant based, they can add dairy cheese, eggs, meat, or fish to most dishes. The menus have something for everyone! Very gluten-free friendly!! Seriously, I cannot rave enough about our stay at Palmaia - we are already planning our next trip for the spring of '22 to bring 3x as many people. WE WILL BE BACK AND BACK AND BACK!

    Catherine, 6 night trip with friends, Sep 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Where to start. Wonderful experience. Great staff and the grounds are amazing. They care about the experience and the experience is worth the price of admission. The whole resort is without a doubt geared towards customer service and guest well-being. The food is amazingly prepared and delicious. The rooms are spacious and meticulously kept with obvious attention taken to ensure the smallest details are perfect. You truly would not be disappointed. We never stay at the same place or resort twice but for Palmaia we are going to make an exception. When you are at Palmaia, you feel like you are part of the driving idea behind the resort itself, well-being, focus on one's inner self, health, and overall spiritual relaxation. We could not recommend this resort highly enough. By the way, the children's accommodations, learning areas, and host-led activities are the best we have ever seen. 5 Stars all day long. The food, without a doubt, would make a carnivore rethink their eating habits. From breakfast to dinner, our palates experienced the freshest, locally grown flavorful fruits, vegetables, whole grains, legumes and the resort even made-in-house tofu. The presentation was flawless. The best ingredients combined with fresh herbs and spices was a culinary delight. This all-inclusive resort was a huge step away from your typical buffet-style, all-inclusive, salt/sugar/fat-saturated standard American diet. This is nearly Michelin star dining without the pretenses.

    Cody, 5 night family trip, Sep 3, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Beautiful off the beaten path resort. Great rooms, staff, restaurants, and the service was superior. My family and I can't wait to return.

    Christie J, 3 night romance trip, Aug 28, 2021

    Verified Expedia guest review

See all 94 reviews