All properties in Cartagena, Bolivar, Colombia

ZiOne Luxury Hotel Cartagena

3.5-star hotel with spa, near Bocagrande Beach

  • Free buffet breakfast, free WiFi, and free parking

Image gallery

  • ZiOne Luxury Hotel Cartagena
  • ZiOne Luxury Hotel Cartagena
  • Rooftop Pool
  • Pool
  • ZiOne Luxury Hotel Cartagena
ZiOne Luxury Hotel Cartagena. Image 1 of 41.
1 / 41ZiOne Luxury Hotel Cartagena
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001, Colombia
  • No hot water, small TV When arrived in the towels Towels frayed...over used...…

    Apr 10, 2021

  • Me parecio muy bien la estadia

    Apr 8, 2021

See all 213 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 39 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Hair dryer

What’s around

  • In Bocagrande
  • Clock Tower - 41 min walk
  • Bocagrande Beach - 3 min walk
  • Cartagena de Indias Convention Center - 43 min walk
  • Rio Cartagena Casino - 3 min walk
  • Castillo Grande Beach - 6 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 Double Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Hot Tub
  • Superior Suite, 1 King Bed, Jetted Tub


Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001, Colombia
  • In Bocagrande
  • Clock Tower - 41 min walk
  • Bocagrande Beach - 3 min walk

What’s around


  • In Bocagrande
  • Clock Tower - 41 min walk
  • Bocagrande Beach - 3 min walk
  • Cartagena de Indias Convention Center - 43 min walk
  • Rio Cartagena Casino - 3 min walk
  • Castillo Grande Beach - 6 min walk
  • Castillo Grande Beach Plaza - 9 min walk
  • El Laguito Beach - 11 min walk
  • Plaza Bocagrande Commercial Center - 23 min walk
  • Hospital Naval de Cartagena - 29 min walk
  • Naval Museum Cartagena - 38 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 23 min drive
  • Airport shuttle

At a glance

Hotel size

  • This hotel has 39 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Full-service spa

Working away

  • Meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage


  • Elevator
  • Rooftop terrace
  • Terrace
  • Television in common areas


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Closed captioned TV

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 51-inch flat-screen TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, ZIOne Spa. Services include massages.

The spa is open daily.

Small print

Also known as

  • ZiOne Luxury Cartagena
  • Zione Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel
  • ZiOne Luxury Hotel Cartagena Cartagena
  • ZiOne Luxury Hotel Cartagena Hotel Cartagena

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

There is an administrative fee of COP 9500 per night


State tax ID - 900904020-2

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

This property is licensed under an applicable law.Property Registration Number RNT 60221

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, ZiOne Luxury Hotel Cartagena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 1:00 PM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Pizzas Piccolo Cartagena (3-min walk), Piola (3-min walk), and Vai Piano (4-min walk).
  • No, this hotel doesn't have a casino, but Rio Cartagena Casino (3-min walk) is nearby.
  • ZiOne Luxury Hotel Cartagena has a spa and an outdoor pool.
  • 6.0.Good

    The ac didnt work in the room.. but it was a nice hotel

    2 night trip, Apr 7, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional


    3 night family trip, Apr 2, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a Beautiful hotel in a perfect location of downtown. The staff is very helpful and polite. The best part about the hotel is the spa. Best massage and environment I’ve ever been in. Must stay spot.

    1 night trip with friends, Mar 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Great,, nice

    Jairo, 1 night family trip, Mar 13, 2021

    Verified guest review

  • 8.0.Very good

    Great Staff, Great location & Place, No Hot Water

    The place is great, good location, great staff, there were only 2 things that I didn't like, the biggest problem was that they don't have any hot water. So if you want to take a shower or use the hot tub (cold tub) it has to be in cold water only. I found it very odd that a luxury hotel, which is is, doesn't have hot water. The pool is small, if there's 4 to 5 people in the pool there is no social distance, same for the hot tub, again no hot water so (cold tub). The other thing that stood out was that their breakfast was bland, not very much to be desired. But again, the place is great, near everything, the staff is super, so you can eat anywhere else that wouldn't be a problem, the hot water on the other hand could be, but again, the staff is super good.

    4 night trip, Feb 7, 2021

    Verified guest review

  • 10.0.Exceptional

    Súper clean, location. amazing atmosphere, friendly staff.

    Juan, 4 night family trip, Jan 20, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Was good breakfast was a little average but very good overall

    3 night trip, Mar 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Before booking this hotel, i looked at a lot of reviews. Everyone complained about the hot water. But i didnt experience this,me anmy sister just let the water run for 15 minbefore we got in the shower. We talk alot so it wasn't a problem for us. The one thing that was annoying was the key card. If you were out for most of the day. When you come back before you went up stairs you should react9the key because it wouldnt work. We only ate breakfast there once. We enkoued breakfast at ELY its a 3 min walk form the hotel. The neighborhood is safe. Just use common sense when going out dont flash your money kine you Bill Gates and you will be just fine. The walled city is a 8 min drive and should cost 8 to 10 million pesos.which is cheap but always confim prices with the driver. AND DONT DRINK TAP WATER.

    8 night family trip, Feb 18, 2020

    Verified CheapTickets guest review

  • 2.0.Poor

    Chaos in Cartagena

    Lost my plastic key the 1st evening of my 4 night stay. The hotel didn't have an extra key so i spent the 1st night with no electricity in the room. Checked out the morning of my second day and forfeited 3 days remaining, The lady at the front desk on the night shift was apathetic, totally indifferent to my needs. I would never stay there, ever! It is a hyped up hotel, very disappointing comparing what was written vs the actual hotel.

    Eddie, 4 night trip, Jan 25, 2020

    Verified guest review

  • 10.0.Exceptional

    The staff was really helpful and educated! Amazing service. The suites are beyond amazing! It has everything you’ll want in a hotel

    4 night romance trip, Jan 10, 2020

    Verified Expedia guest review

See all 213 reviews