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Amerald Resort Hotel Desaru

Photo gallery for Amerald Resort Hotel Desaru

Exterior
Private beach, beach volleyball
Outdoor pool
Balcony
Balcony

Overview of Amerald Resort Hotel Desaru

Amerald Resort Hotel Desaru

3.5 star property
Bandar Penawar beachfront hotel with 2 restaurants and outdoor pool

8.0/10 Very good

108 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600

Guests rated this location 7.8/10 - Good

Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Fitness center
  • Children's pool
  • Waterslide
  • Room service
  • Children's club
  • 6 meeting rooms
  • Airport shuttle
  • Theme park shuttle
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • On a private beach
  • Desaru Coast Adventure Waterpark - 17 min drive
  • Desaru Beach - 17 min drive

Getting around

  • Senai International Airport (JHB) - 70 min drive
  • Singapore Changi Airport (SIN) - 97 min drive
  • Seletar Airport (XSP) - 108 min drive
  • Batam Batu Besar (BTH-Hang Nadim) - 22.3 miles/35.9 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • KFC - 10 min drive
  • Super Lobster Restaurant 龍皇海鮮樓 - 10 min drive
  • ZUS Coffee Sungai Rengit - 11 min drive
  • Mak Wok Village - 10 min drive
  • Warung Lobster Tepian Pantai Sungai Rengit - 10 min drive
Map

About this property

Amerald Resort Hotel Desaru

Amerald Resort Hotel Desaru offers a private beach where you can play volleyball. The outdoor pool provides fun for everyone, and guests can also take advantage of a fitness center. Ruby Coffee House, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. A bar/lounge, a children's pool, and a snack bar/deli are other highlights. Fellow travelers say good things about the pool and helpful staff.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 251 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 6:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Deposit is payable by bank transfer and is due within 7 days of booking the reservation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Children's club*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Ferry terminal shuttle*

Offsite

  • Theme park shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast each morning 7:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Waterslide
  • Playground
  • Children's games
  • Toys

What to do

  • On a private beach
  • Beach volleyball
  • Archery
  • Hiking/biking trails
  • Rock climbing
  • Rope course
  • Ziplining

Working away

  • 6 meeting rooms
  • Conference space (11840 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Fitness center
  • An outdoor pool
  • Arcade/game room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 42-inch LED TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Hydromassage showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Ruby Coffee House - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Amerald SeafoodRestaurant - This family restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.
Friendship Bar - This bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open select days.

Fees & policies

Refundable deposits

  • Cash deposit: MYR 100.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge of MYR 300 per vehicle (one-way)
  • Ferry terminal shuttle service is offered for an extra charge
  • Theme park shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Cribs/infant beds are available for MYR 100.0 per night
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 11 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Only registered guests are allowed in the guestrooms. </p> <p>Parties and events are allowed on site. </p><p>Guests can rest easy knowing there's a smoke detector on site. </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards and cash.</p>

Also known as

amerald resort hotel Bandar Penawar
amerald Bandar Penawar
amerald
Amerald Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel
Amerald Resort Hotel Desaru Bandar Penawar
Amerald Resort Hotel Desaru Hotel Bandar Penawar

Frequently asked questions

Does Amerald Resort Hotel Desaru offer free cancellation for a full refund?
Yes, Amerald Resort Hotel Desaru does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Amerald Resort Hotel Desaru?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Amerald Resort Hotel Desaru?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Amerald Resort Hotel Desaru?
Sorry, pets aren't allowed.
Is parking offered on site at Amerald Resort Hotel Desaru?
Yes, there's free self parking.
Is airport shuttle service offered by Amerald Resort Hotel Desaru?
Yes, an airport shuttle is available. The charge is MYR 300 per vehicle one-way.
What are the check-in and check-out times at Amerald Resort Hotel Desaru?
You can check in from 3:00 PM - 6:00 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Amerald Resort Hotel Desaru and nearby?
Have fun with onsite activities like archery, volleyball, and rock climbing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and a waterslide. Amerald Resort Hotel Desaru also has a fitness center and an arcade.
Are there restaurants at or near Amerald Resort Hotel Desaru?
Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views.
Does Amerald Resort Hotel Desaru have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Amerald Resort Hotel Desaru like?
Amerald Resort Hotel Desaru is located on the Strip. Popular attractions include Desaru Beach, which is 17 minutes away by car. Travelers say this hotel is in a good location.

Reviews

8.0

Very good

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.3/10

Eco-friendliness

Reviews

10/10 Exceptional

Beng Loong, 1-night trip
Verified Expedia guest review

8/10 Very good

Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak
Andy, 2-night family trip
Verified Expedia guest review

6/10 Good

Rahilah, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Kah Kok, 2-night trip
Verified Hotels.com guest review

6/10 Good

Chuan Swee, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better.
Ummi, 1-night family trip
Verified Expedia guest review

6/10 Good

Nik, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christmas holiday
2-night family trip
Verified Hotels.com guest review

6/10 Good

Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok.
Visvanathan, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Stay in 3Days2Night
Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon.
NOR FAIZAH, 2-night family trip
Verified Hotels.com guest review