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Hotel with indoor pool, near Nickelodeon Universe
Our family attempted to stay here and unfortunately the conditions were not great and we…
Apr 8, 2021
Room had left over streamers from the ceiling. Didn’t know what the wifi was. The…
Apr 2, 2021
This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.
Extended parking is available for an extra charge
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Pool access available from 8:00 AM to 10:00 PM.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.
Individually-wrapped food options are available for breakfast.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Fun family weekend. The pool is a kid-magnet.
Beverly, 2 night family trip, Apr 2, 2021
Verified Hotels.com guest review
Room was nice, clean, and beds were comfortable. No one regulates pool occupancy or the amount of noise after 10-11 at night. Grab and go breakfasts were barely a breakfast (small granola bar, small muffin, small water and an apple sauce).
2 night family trip, Apr 2, 2021
Verified Hotels.com guest review
It was a good stay. The pool is great and the beds are comfortable. But the attention to detail needs to be improved. The room need cleaner and some items need to be repaired or replaced: lamps had issues and the shower handle was leaking pretty good. Also, there was no shampoo, only two conditioners.
1 night family trip, Mar 28, 2021
Verified Hotels.com guest review
We stayed in a king executive room as it was the cheapest option that included pool passes. It was a fun pool, but was not worth having to pay extra for an upgraded room compared to many hotels we’ve stayed at with similar or better pool areas. I wouldn’t stay here again unless the price was substantially lower but the short drive from the mall of America was a huge plus. Overall it was a nice hotel but over our typical hotel budget.
1 night family trip, Feb 3, 2021
Verified Hotels.com guest review
Walls were dirty, carpet was dirty/not vacuumed, and there was a really gross spill down the side of the bed. It was not a stain but something that the bedding should have been removed and washed.
Renne, 1 night family trip, Dec 26, 2020
Verified Hotels.com guest review
The only positive thing about this hotel was the kiddy pool... super uncomfortable beds, terrible shower/bathroom no water pressure, fan didn’t work in the bathroom, the toilet didn’t even flush the toilet paper down and was dirty when we arrived. You can hear every little noise and kids running in the hallways all night, there was construction right by the hotel being extra noisy in the morning...the connected restaurant sucked too :/ won’t be staying here again!
Kristal, 1 night family trip, Oct 15, 2020
Verified Hotels.com guest review
The property needs a good cleaning and painting. There were food crumbs big enough to SEE in various places on the carpet and carpet stains. One of the pillow cases had what we hope was food smeared on it (not a washed and leftover stain, this had texture). The paint in various places was peeling pretty badly. It just needs some TLC. The restaurant was overwhelmed w/ only two staff and made NUMEROUS mistakes but the worst was that they used OLD food (the buns were hockey puck hard). Again, just some attention, some one pay attention to what folks order, pay attention to the bread. There were no towels at the pool and no mention of that at check in. When someone told me to go ask at front desk, the person seemed very put out and I tried to explain. One front desk person was AWESOME, super kind and helpful.
ELFelts, 2 night family trip, Oct 14, 2020
Verified Expedia guest review
It was amazing at least for my wife and I.
Joseph, 4 night trip, Oct 2, 2020
Verified Hotels.com guest review
I had my child’s 2nd birthday party here to celebrate. We had some people over that were not staying the night and 2 other people with hotel rooms as well. We came to the room quickly to happy birthday and give away cake and next thing we know hotel staff busts in and tells everyone to leave and we were being evicted from the property. Of course we were upset and no one cared to listen. They started yelling about covid even though they were wearing their masks down on there face or not at all. Everyone was wrapping up to leave to go back to their own rooms anyway or back home so everything they did was unnecessary. The even called the cops and 6 showed up. Of course being black this was terrifying and we could have lost our lives over a birthday party.Management was nowhere to be found when the cops showed up the room was cleared so they had to take out word for what happened. I was not evicted from the property thank goodness because I was not prepared to wrap things up and leave so I would have been stranded. The hotel also had a pullout couch with only a BARE mattress that had the previous occupants face mask still there meaning they didn’t even sanitize or open it after they left. I had to go down to the front desk to ask for linen and they made it clear I was only going to receive one pillow,1 sheet and blanket. They also expected us to use the same pool towels for showering. I am disgusted and will be disputing this stay with my credit card company.
LatriceHarvey, 1 night family trip, Sep 26, 2020
Verified Expedia guest review
I like the location shopping and mash momLike Transportation airport
LueYang, 1 night trip with friends, Sep 23, 2020
Verified Expedia guest review