We found lice on the pillow, we left the hotel at 2:00 am, due to lack of hygiene in the rooms, we had to pay Sheraton Pentágono, and these thieves refuse to refund what we paid when we were only in the room for 2 hours, in addition Hotels.com is Agree with them and tell us that they can't do anything, don't use hotels.com to book because they don't have customer service, we pay for the stay at Hotels.com and customer service tells us that. or you can do nothing, but I will proceed legally not for the money, for the attitude of the hotel and Hotels.com