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Lotte New York Palace - New York

4.5 stars4.5 stars
455 Madison AveNew YorkNY10022United States of America
Loved by guests
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Outstanding4.6 / 5
Location
Great location
Wellness Area
Great wellness & sports facilities
Comfort
Rather comfortable
WiFi
WiFi system needs upgrading
2218See all 2,218 Hotels.com reviews
From 3,183 reviewsTripAdvisor Traveller Rating

Lotte New York Palace - New York

from Rs21,107
  • Skyline King
  • Premier Room, 2 Double Beds, City View
  • Suite, 1 King Bed, Corner
  • Standard Room, 1 King Bed, Tower
  • Premier Room, 1 Double Bed
  • Suite, 1 Bedroom, Corner
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 1 King Bed
  • Junior Suite, 1 King Bed, Tower
  • Double Room, 2 Double Beds, View
  • Standard Room, 1 King Bed, Corner
  • Suite, 1 Bedroom, Tower
  • Superior Room, 2 Double Beds
  • Superior Room, One King Bed
  • Room, 2 Double Beds, View (Cathedral View)
  • Room, 1 King Bed, View (Cathedral View)
  • Superior Room, Two Double Beds
  • Superior Room, 1 King Bed
  • Suite, 1 King Bed, Corner (Towers Corner)
  • Tower Double 2 Queen Beds
  • Executive Suite, 1 King Bed, Tower
  • Premier Room, 2 Double Beds, View (Skyline View)
  • Premier Room, 1 King Bed, View (Skyline View)
  • Room, 1 King Bed, View, Corner (Cathedral View)
  • Luxury Room, 2 Queen Beds, Tower
  • Luxury Room, 1 King Bed, Tower
  • Standard Room, 1 King Bed, View
  • Tower King
  • Room, 1 Double Bed, Tower
  • Standard Room

At a glance

Key facts

Hotel size

  • This hotel has 909 rooms
  • This hotel is arranged over 55 floors

Arriving/leaving

  • Check-in time 3 PM-2 AM
  • Check-out time is noon
  • Express check-out

Required at check in

  • Minimum check-in age is 21

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets stay free (dogs only)

Internet

  • WiFi and wired Internet access in public areas *

  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50.0 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 3 bars/lounges
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Steam room
Working away
  • Business center
  • Number of meeting rooms - 20
  • Conference space
  • Meeting rooms 30
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built 1981
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Tavern on 51 - Onsite bar. Open select days.

Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

Troubles Trust - Onsite cocktail bar.

Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Lotte New York Palace - New York’s small print

Also known as

  • New York Palace
  • Lotte New York Palace
  • Lotte Palace
  • New York Palace Hotel
  • Palace Hotel
  • Palace New York
  • New York City Palace Hotel
  • Palace Hotel New York
  • Palace Hotel Nyc
  • Lotte New York Palace Hotel
  • Lotte Palace Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 18 years old are not allowed in the fitness facility without adult supervision.

Optional extras

Valet parking costs USD 80 per night

Rollaway beds are available for USD 50.0 per night

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.6 /5 from 2218 reviews

Lotte New York Palace - New York
Good3.0 / 5
Underwhelmed
The Tower room was not as upgraded as past rooms (in the other part of the hotel) that I've stayed in before. At check-in they offered to send up an amenity to add to our celebration. When the amenity never came we even called down to the desk to check on it and were told they would look into it. Never heard anything back and never received it. Would not have been a big deal but the fact that they offered it set the expectation. At check out I made them aware and they said they'd credit the room. In addition it took over an hour to get a bucket of ice and wine glasses delivered to the room and the AC was not working, even after they sent someone up to take a look at it.
1 night trip with friends
Lotte New York Palace - New York
Outstanding5.0 / 5
The Ultimate Midtown HQ for Comfort and Service
Booked 2 rooms at Lotte NY Palace last weekend when my family and I attended my niece's graduation. It was a seamless experience from the moment I checked in till the day of checkout. It's a beautiful property that boasts great design, comfort, amenities and mostly - service! I'm a frequent traveler because of my work and have stayed from boutiques to 5stars, and i have to say that service sometimes becomes robotic. Not with Lotte, Noureddine at the Concierge team exemplified what great and genuine service is all about. I've inquired about possible vendors to reach out for a transport chair rental for my elderly aunt and not only he took over the whole thing by setting it up and having it delivered to the premises within an hour. Sadly, 2 wheels of the chair came off just after 2 blocks of usage and we had to carry the broken chair around while walking and my aunt was forced to walk. I've returned the chair the next day with a report of what happened and concern that I'll get charged for the repair, Noureddine was so involved and attentive about the whole thing and became our champion for the rental co. He was able to resolve the issue and told me that no extra charges will made. And he was constantly making sure my aunt was doing well that whole time, I appreciated that. The management team at Lotte are very lucky to have a such warm person who is innately driven to assist and care for every single guest. Thank you Noureddine for making mother's day weekend perfect!
1 night family trip
Lotte New York Palace - New York
Excellent4.0 / 5
Ive stayed at this hotel before and I really enjoy it. On this ocassion my bed had a big sink hole and it was very uncomfortable. Not good for a 4 star hotel!
2 night trip with friends
Lotte New York Palace - New York
Outstanding5.0 / 5
Great Hotel Terrible Parking Establishment
The trip was wonderful! The only complaint is the garage attached to the hotel was over priced. The online cost was not what they charged me even though it was discussed.
1 night family trip
Lotte New York Palace - New York
Outstanding5.0 / 5
The stay here was amazing. They accommodated a last minute birthday request, provided excellent customer service, even umbrellas for the rain that lasted all day and night. This will definitely be my go to hotel from now on.
2 night romance trip

See all reviews

Lotte New York Palace - New York

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