Hotel Atlantic Hamburg, Autograph Collection

Photo gallery for Hotel Atlantic Hamburg, Autograph Collection

Primary image
Indoor pool
Terrace/patio
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Hotel Atlantic Hamburg, Autograph Collection

Hotel Atlantic Hamburg, Autograph Collection

5.0 star property
Waterfront hotel with spa, near Inner Alster Lake

8.8/10 Fabulous

995 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
An der Alster 72-79, Hamburg, 20099
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Self parking
  • Coffee shop/cafe
  • Massage/treatment rooms
  • 13 meeting rooms
  • Airport shuttle
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Hamburg City Center
  • Inner Alster Lake - 5 min walk
  • Hamburg City Hall - 14 min walk
  • Hamburg Dungeon - 26 min walk
  • Miniatur Wunderland - 26 min walk
  • Hamburger Dom - 27 min walk
  • St. Michaelis Church - 27 min walk
  • Reeperbahn - 33 min walk
  • Hamburg Cruise Center - 35 min walk
  • Elbe Philharmonic Hall - 36 min walk
  • St. Pauli Piers - 36 min walk

Getting around

  • Hamburg Airport (HAM) - 24 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 8 min walk
  • Hamburg Central Station - 8 min walk
  • Hamburg Dammtor Station - 15 min walk
  • North Central U-Bahn - 8 min walk
  • Hamburg Central Station S-Bahn - 8 min walk
  • South Central U-Bahn - 10 min walk
  • Airport shuttle (surcharge)

About this property

Hotel Atlantic Hamburg, Autograph Collection

Placing you within a 15-minute drive of Hamburg City Hall and Hamburg Dungeon, Hotel Atlantic Hamburg, Autograph Collection offers an airport shuttle (available 24 hours) for EUR 150 per vehicle. Guests can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with massages, body wraps, or facials. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers like the helpful staff and central location. Public transportation is just a short walk: North Central U-Bahn is 8 minutes and Hamburg Central Station S-Bahn is 8 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 221 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 37 per day)
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 8:00 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Taking the kids

  • Children stay free

What to do

  • Golfing nearby
  • Sailing nearby

Working away

  • 13 meeting rooms
  • Conference space (4078 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1909
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in lobby
  • Piano
  • Fitness center
  • An indoor pool
  • Art gallery on site
  • Shopping mall on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar near toilet

Languages spoken

  • Danish
  • Dutch
  • English
  • French
  • German

Room amenities

Be entertained

  • IPod docking station
  • LED television
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Energy Clinic has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification, and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 37 for adults and EUR 18.50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 150 per vehicle (roundtrip)

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:
  • Restaurant

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for EUR 80.0 per day
  • Airport shuttle service for children costs EUR 150 (roundtrip)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 39 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 37 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Children under 13 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Atlantic Hotel Kempinski
Atlantic Kempinski
Atlantic Kempinski Hamburg
Hamburg Kempinski Hotel Atlantic
Hotel Atlantic Hamburg
Hotel Atlantic Kempinski
Hotel Atlantic Kempinski Hamburg
Hotel Hamburg Atlantic Kempinski
Kempinski Atlantic
Kempinski Hotel Hamburg Atlantic
Kempinski Atlantic Hotel Hamburg
Hamburg Kempinski Atlantic Hotel
Hotel Atlantic Hamburg
Hotel Atlantic Kempinski Hamburg
Hotel Atlantic Hamburg, Autograph Collection Hotel
Hotel Atlantic Hamburg, Autograph Collection Hamburg
Hotel Atlantic Hamburg, Autograph Collection Hotel Hamburg

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.3/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Very good

Ruediger, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Alla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

All excelent
claudio, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Anders, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

nice old school hotel in a perfect location, unfortunately as many others mentioned already the beds are rather on the very soft side, aircon wasnt working, blankets been rather hot too, so not a vey comfy sleep at all, no bathroom ameneties like tooth brush, very limited minibar without any snacks or chocolates.
dierk, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The Hotel has been beautifully renovated. The finishes are stunning. Everything is just beautiful-lobby, room, bathroom, bar, you name it. Very friendly staff. Great breakfast. We can’t wait to stay here again!
Klaus, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Nicklas, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not safe, rude staff on a personal level.
One of the worst stays I have ever had. Seems like all the odds were against us. 5* hotels are chosen for service quality, comfort and safety. Seems like this hotel does not do any of those standards: -our orders to a room had to be repeated multiple times and still came in wrong; -bathroom amenities were not replenished; -absolute miscommunication among the staff- we got back to hotel for a lunch and were told by reception staff they do not serve any food during the day, while the lounge bar 10 meters away has service for hot and cold food during the day. We had to eat our own snacks in the room and wait for a dinner time outside the hotel; -Covid 19 guidelines are not followed- due to in room orders mistakes- staff was knocking at the door several times instead of just collecting all orders and deliver once. Some of the staff came without the mask; -hotel offers open breakfast buffet and supposed to offer gloves to avoid multiple people touching same tools. Not in this hotel!; -and the worst and dangerous experience- allergies. A guest was mislead about the food by one of the chefs which almost ended in calling up the ambulance due to possible sharp reaction. To add more- after we have asked chefs name, instead of calling a manager - he started stalking us and asking questions on a personal level which was very disturbing and felt like a threat. It is hard to imagine this all happened at Kempinski and the whole trip was just destroyed. This will be reported further
Andrejus, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nikola, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review