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All properties in Monterrey, Nuevo Leon, Mexico

Sheraton Ambassador Hotel

4-star hotel with restaurant, near Macroplaza

  • Free WiFi in lobby
From
Rs3,667

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8.2.Very good.
  • Nice place, excellent location, nice service, clean and comfortable

    Apr 2, 2021

  • Definitively a 5 or 6 star locations where you can walk everywhere safely, especially…

    Mar 4, 2021

See all 868 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Transport options
  • Free WiFi
  • Parking available
  • Non-smoking

Property highlights

Main amenities

  • 229 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Self parking
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Monterrey Centro
  • Macroplaza - 8 min walk
  • Barrio Antiguo - 8 min walk
  • Santa Lucia Riverwalk - 13 min walk
  • Alameda - 24 min walk
  • Monterrey Institute of Technology - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Room, 2 Double Beds, Non Smoking
  • Classic Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 Double Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking

Location

  • In Monterrey Centro
  • Macroplaza - 8 min walk
  • Barrio Antiguo - 8 min walk

What’s around

Landmarks

  • In Monterrey Centro
  • Macroplaza - 8 min walk
  • Barrio Antiguo - 8 min walk
  • Santa Lucia Riverwalk - 13 min walk
  • Alameda - 24 min walk
  • Monterrey Institute of Technology - 37 min walk
  • Museo del Obispado - 43 min walk
  • Cintermex - 45 min walk
  • Plaza Mexico - 3 min walk
  • Auditorium Pabellón M - 5 min walk
  • Museo Metropolitano de la Ciudad de Monterrey - 5 min walk

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 26 min drive
  • Padre Mier Station - 6 min walk
  • General I. Zaragoza Station - 6 min walk
  • Fundadores Station - 15 min walk

At a glance

Hotel size

  • This hotel has 229 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 1 per room (up to 44 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (MXN 110 per night; includes in/out privileges)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)

Working away

  • 24-hour business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 9688
  • Conference space size (meters) - 900
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Grab bar - near toilet
  • Visual fire alarm
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Small print

Also known as

  • Hotel Ambassador Monterrey
  • Sheraton Hotel Monterrey
  • Sheraton Ambassador Hotel Monterrey
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel Hotel
  • Sheraton Ambassador Hotel Monterrey
  • Sheraton Ambassador Hotel Hotel Monterrey
  • Hotel Sheraton Ambassador Monterrey
  • Monterrey Sheraton
  • Monterrey Sheraton Ambassador
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel
  • Sheraton Ambassador Monterrey
  • Sheraton Ambassador Monterrey Hotel
  • Sheraton Monterrey

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MXN 110 per night with in/out privileges

Full breakfast is offered for an extra charge of MXN 300 for adults and MXN 150 for children (approximately)

Pets are allowed for an extra charge of MXN 1150 per pet, per stay, plus a one-time cleaning fee of MXN 1330

Policies

Breakfast rate categories do not include breakfast for children. A separate breakfast fee may apply to extra persons below 18 years and is payable onsite.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Ambassador Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 110 per night. Parking spots may be limited.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 1150 per pet, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include El Nuevo Mundo (3-min walk), Asador La Vaca Argentina (5-min walk), and Las Alitas (5-min walk).
  • No, this hotel doesn't have a casino, but Casino Monterrey (6-min walk) and Casino Jubilee (7-min drive) are both nearby.
8.2.Very good.
  • 10.0.Exceptional

    Great place to stay close to everything

    Olivia, 2 night trip, Feb 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Wonderfull

    Jessica M, 1 night trip with friends, Feb 13, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    I chose 2 beds and the gave me a king size and portable bed

    GERARDO, 1 night trip, Jan 1, 2021

    Verified Orbitz guest review

  • 6.0.Good

    Overall good bathroom is small though

    Eric Ariel, 1 night trip, Dec 28, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Not Sheraton quality

    The service, personnel, and general installations were very good, except that I noticed a decline in quality, that is, no toiletries in the bathroom, very few towels. That is not the Sheraton quality anymore.

    JOSE, 3 night family trip, Dec 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Sheraton

    it was very fast & easy, but only one elevator was working & the buttons were broken so besides that everything else was great!

    Jose Miguel, 1 night trip, Nov 14, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    They moved to a better room because I wasn’t satisfied near the elevator. In the other room every time I would shower there was a leak in the bathroom And water everywhere, I made a complaint and cleaned it myself I decided to check out a day earlier and got no refund.

    Pamela, 2 night family trip, Sep 30, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent stay

    The hotel was excellent and the staff was very helpful

    federico, 3 night family trip, Sep 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Great stay!!!

    I had a very easy check in and out. Staff was very helpful and polite. I used late the check out and it went really well. Breakfast was included and it was very delicious. Jaime, the server, was very nice and attentive. Also, the other server at the time and the hostess. Location is great. I will keep coming in the future.

    Ruth, 1 night trip, Sep 8, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Considering the brand name, we were a bit disappointed with the room. It was a dark, interior room in a fairly old building. Service was good. Because of pandemic, not many guests. Couldn’t we have gotten a better room then? Breakfast was included and decent.

    Erik, 1 night romance trip, Aug 19, 2020

    Verified Expedia guest review

See all 868 reviews