Sheraton Indianapolis Hotel at Keystone Crossing

Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

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Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
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Overview of Sheraton Indianapolis Hotel at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone Crossing

4.0 star property
4-star hotel with 1 outdoor pools, connected to a shopping center, near Fashion Mall at Keystone

8.0/10 Very good

2,323 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
Map
8787 Keystone Crossing, Indianapolis, IN, 46240
Main amenities
  • Housekeeping once per stay
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Valet parking
  • Self parking
  • Room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
For families
  • Children stay free
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Fashion Mall at Keystone - 3 min walk
  • Castleton Square - 11 min drive
  • Indianapolis Art Center - 8 min drive
  • Carmel Christkindlmarkt - 10 min drive
  • Center for the Performing Arts - 10 min drive
  • Holliday Park - 10 min drive
  • Carmel Visitor Center - 10 min drive
  • IU Health North Hospital - 10 min drive
  • Roche Diagnostics Corporation - 11 min drive
  • Community Hospital North - 13 min drive
  • Fort Harrison State Park - 11 min drive

Getting around

  • Indianapolis Intl. Airport (IND) - 38 min drive
  • Indianapolis Station - 33 min drive

About this property

Sheraton Indianapolis Hotel at Keystone Crossing

Sheraton Indianapolis Hotel at Keystone Crossing puts you 0.2 mi (0.3 km) from Fashion Mall at Keystone and 2.8 mi (4.6 km) from Castleton Square. Guests can take a dip in the outdoor pool or grab a bite to eat at Keystone Cafe, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a fitness center, and a snack bar/deli. The comfortable beds and helpful staff get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 395 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Onsite self parking (USD 15 per day)
  • Onsite valet parking (USD 22 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (7344 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Grab bar in bathtub
  • Lever door handles

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 37-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Housekeeping (once per stay)
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Recycling
  • LED light bulbs

Special features

Dining

Keystone Cafe - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 50 per stay

Optional extras

  • WiFi is available in guestrooms for USD 4.95 per night (rates may vary)
  • Full breakfast is offered for an extra charge of USD 18 per person (approximately)
  • Late check-out can be arranged for an extra charge of USD 75 (subject to availability)

Renovations and closures

The property will be renovating from June 29 2022 to July 21 2022 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 15 per day
  • Valet parking costs USD 22 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property uses a grey water recycling system.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Indianapolis Sheraton Keystone
Keystone Crossing Sheraton
Keystone Hotel Indianapolis
Keystone Sheraton Indianapolis
Sheraton Hotel Keystone Crossing
Sheraton Hotel Keystone Indianapolis
Sheraton Indianapolis Hotel Keystone Crossing
Sheraton Indianapolis Keystone
Sheraton Indianapolis Keystone Crossing
Sheraton Keystone Crossing
Indianapolis Sheraton
Sheraton Indianapolis Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Hotel
Sheraton Indianapolis Hotel at Keystone Crossing Indianapolis

Frequently asked questions

Overall score and ratings

8.0

Very good

8.3/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

8.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

4/10 Fair

Have stayed here before and nothing wrong with the place. On the other hand my wife used the downstairs bathroom and the water was extremely hot which when going to the restroom water shot up and burned her bottom area. She went to the front counter to explain what had happened. They gave her burn cream….. they did close off the bathroom. But all we got was free breakfast? Not to complain but this could have been a bad lawsuit for most people. Luckily we’re not those people. Hope this problem was solve. Thanks
Benjamin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

My new Indy home away from home
Very comfortable, clean hotel. Efficient but personal & knowledgeable staff attentive to detail. Adulting son in area, visited area multiple over last few years with stays in other area hotels that can begin to compare.
Mary, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Room smelled like mildew, there was a big stain on the floor… obviously some type of water damage going on. Front desk attendant was great at check-in, attendant at check out was rude and rushed us out.
Stephanie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Joseph, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

No hot water. Air conditioner didn’t get cold either
2-night family trip
Verified Hotels.com guest review

6/10 Good

Underwhelmed
The facility was clean but overall a bit shabby. The hotel itself was just old looking and in need of an update. Tried to get a drink at the bar where patrons were sitting and drinking, but stood there for 15 minutes with no service and no one behind the bar. Eventually I gave up. I was really disappointed after booking based on the high ratings.
Heather, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Dusty
The hotel was very nice, my only complaint was the layer of dust in the room.
Stephanie, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Hal, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Tim, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Meh.
The rooms are dated. Not what you think of when you hear Sheraton. Rusty bathroom fixtures, dated and dirty feeling bathrooms. Carpeting wasn’t vacuumed well and needed steam cleaned. Room smelled of mildew.
1-night trip
Verified Hotels.com guest review