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The Cascades Hotel at Sun City Resort

5.0 star property
Luxury hotel in Moses Kotane with 2 restaurants and 3 bars/lounges

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The Cascades Hotel at Sun City Resort

Photo gallery for The Cascades Hotel at Sun City Resort

Outdoor pool, pool umbrellas, pool loungers
Front of property
Minibar, in-room safe, desk, soundproofing
3 bars/lounges, lobby lounge
Reception

Overview of The Cascades Hotel at Sun City Resort

7.6

Good

Property highlights

  • Pool
  • Electric vehicle charging point
  • Free parking
  • Casino
  • Spa
  • Gym
Map
R556, Moses Kotane, North West, 0316
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • 2 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Nightclub
  • Free area shuttle
  • Free casino shuttle
  • 2 outdoor tennis courts
  • Fitness center
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)

Room options

View all photos for Paraplegic Room

Minibar, in-room safe, desk, soundproofing

Paraplegic Room

  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Twin Room

Minibar, in-room safe, desk, soundproofing

Luxury Twin Room

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Family Room

Minibar, in-room safe, desk, soundproofing

Luxury Family Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Luxury Family Room

Minibar, in-room safe, desk, soundproofing

Superior Luxury Family Room

  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Luxury Room

Minibar, in-room safe, desk, soundproofing

Superior Luxury Room

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

TV, pay films

Luxury Suite

  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Luxury Room with Balcony

Minibar, in-room safe, desk, soundproofing

Superior Luxury Room with Balcony

  • 44 sq m
  • Sleeps 3
  • 1 King Bed

About this area

Getting around

  • Free area shuttle
  • Free casino shuttle

Restaurants

  • Cabanas Pool Bar - 5 min walk
  • Mohican Spur Steak Ranch - 4 min drive
  • Acacia Terrace Cafe - 9 min drive
  • Shebeen - 11 min walk
  • Luma Bar & Lounge - 4 min walk
Map

About this property

The Cascades Hotel at Sun City Resort

The Cascades Hotel at Sun City Resort features a golf course and a casino. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy, or mani/pedis, and Peninsula, one of 2 restaurants, serves international cuisine and is open for breakfast. Other highlights at this luxurious hotel include 3 bars/lounges, a free water park, and an outdoor pool.

Languages

Afrikaans, English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 243 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-out available
  • Minimum check-in age: 16
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Offsite

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Racquetball/squash
  • Archery
  • Mini golf
  • Hiking/biking trails
  • Safari
  • Segway rentals/tours
  • Parasailing
  • Boat tours
  • Water skiing
  • Ziplining
  • Shopping
  • Access to nearby health club
  • Golfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Segway rentals/tours

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • An outdoor pool
  • Free water park
  • Arcade/game room
  • Casino
  • Full-service spa
  • Lazy river
  • Nightclub
  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Gary Player Health Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Peninsula - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast only.
Bocado - This poolside restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
The Grill Room - Overlooking the garden, this fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Legends - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Luma Bar & Lounge - This lobby lounge specializes in local cuisine and serves light fare only. Open daily.

Fees & policies

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 15 to June 23:
  • Water park

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Cascades Hotel
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades
Hotel Cascades Sun City
Cascades Hotel Sun City Resort
Cascades Hotel Resort
The Cascades Hotel
The Cascades At Sun City
The Cascades Hotel at Sun City Resort Hotel
The Cascades Hotel at Sun City Resort Moses Kotane
The Cascades Hotel at Sun City Resort Hotel Moses Kotane

Frequently asked questions

Does The Cascades Hotel at Sun City Resort offer free cancellation for a full refund?
Yes, The Cascades Hotel at Sun City Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Cascades Hotel at Sun City Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Cascades Hotel at Sun City Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Cascades Hotel at Sun City Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Cascades Hotel at Sun City Resort?
Yes, there's free self and valet parking. Electric vehicle charging is available.
What are the check-in and check-out times at The Cascades Hotel at Sun City Resort?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Express check-out is available.
Is there an onsite casino at The Cascades Hotel at Sun City Resort?
Yes, there's a casino, featuring 700 slot machines and 51 gaming tables.
What is there to do at The Cascades Hotel at Sun City Resort and nearby?
Have fun with onsite activities like mountain biking, parasailing, and water skiing, and practice your swing at the golf course. Additional recreation onsite includes racquetball/squash, segway rentals, and game viewing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Cascades Hotel at Sun City Resort also has 3 bars, a casino, and a nightclub, as well as a lazy river, a sauna, and a steam room.
Are there restaurants at or near The Cascades Hotel at Sun City Resort?
Yes, there are 2 onsite restaurants, featuring international cuisine, garden views, and poolside dining.
What's the area around The Cascades Hotel at Sun City Resort like?
The Cascades Hotel at Sun City Resort is a short 2-minute walk from Sun City Casino and 7 minutes' walk from The Valley of Waves.

Reviews

7.6

Good

7.8/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Fair

Stephen, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel is ok, but service levels are lousy. In particular, my experience at the Luma Bar was atrociously bad. After waiting for 20 minutes for any kind of service, I got fed up and ordered a drink from the bar. Then after they brought me the (correct) order, a few minutes later another waiter came over and asked me if I’d started drinking it, in a weirdly accusing way. I don’t know if he thought I’d been given someone else’s drink, or if there was something else going on. In hindsight, the vibe was such that someone could even have contaminated the drink (seriously - it was weird - I should have walked out). Then there was a stupid debate about the bill. I’ve never been in an alleged 5-star hotel where you couldn’t just charge it to the room. The guy could have just checked, but instead he started arguing about it. And in the end I charged it to the room anyway. So I’ll never return, and my recommendation would be you don’t go either.
Jonathan, 3-night trip
Verified Expedia guest review

8/10 Very good

Excellent stay with friendly staff except that next morning my room was not cleaned till 4.00 pm. I had to call the reception to complain and they fixed. Other than that everything was perfect
Raouf, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karin, 4-night trip
Verified Expedia guest review

8/10 Very good

Loved the surroundings, the gardens, the activities and how close it is to Pilanesberg. Breakfast was amazing. Well worth it. Grill room at the palace. Amazing food. Disliked the Greek restaurant. Food was not up to standard.
Johanna, 2-night family trip
Verified Expedia guest review

6/10 Good

We had a dreadful check in, my worst check in ever. Upon arrival the reception notified us that the System cancelled our booking, after travelling for more than 10 hours, being tired already, this was not good news. The manager was called, no sympathy, not re-assurance, the were just busy on the phone and on the system the whole time, we showed them our confirmed and paid booking and we also show our bank statement where the money was deducted. After an hour of standing around, not knowing what is happening, they finally gave us a room. No compensation, no sympathy, nothing. Room was very nice, large, great bathroom, but the bathroom is just a bit smelly, we did report it. Nice TV with various channels. Breakfast was amazing, but all staff at the Cascades are unfriendly, which was not nice. Would rather stay at one of the other places in future.
Anita, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The stay was good but the rooms are becoming dated and old. Some items were slightly damaged and some of the pool side day beds were really old. The place needs a revamp. Doubt I would book the Cascades again.
Shaun, 2-night family trip
Verified Expedia guest review

6/10 Good

It’s ok . Very dated and probably worth spending the extra to go to the Palace hotel up the hill.
JASON, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Meshack, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very much enjoyed the property. Great golf course and good food. Very relaxing vacation.
Verified Expedia guest review