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All properties in Genting Highlands, Pahang, Malaysia
1 room, 2 adults

Swiss-Garden Hotel & Residences, Genting Highlands

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Playground on site
  • Elevator
  • Free self parking
Windmill Upon Hills, Genting Permai, Genting Highlands, Pahang, 69000, Malaysia

Family-friendly hotel with outdoor pool, near Genting Strawberry Leisure Farm
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Playground on site
    • Elevator
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Reception was rude. hotel management agreed to do birthday setup, but on the day, hotel…Jul 3, 2020
  • Staffs in general, not too skillful. Not able to find out my booking with breakfast. Take…Feb 21, 2020

Swiss-Garden Hotel & Residences, Genting Highlands

from Rs3,276
  • Deluxe Twin Room
  • Executive 2-Bedroom Residence
  • Premier 2-Bedroom Residence
  • Suite, 1 Bedroom
  • Deluxe Double Room

What’s around Swiss-Garden Hotel & Residences, Genting Highlands

Landmarks

  • Genting Skyway - 37 min walk
  • Genting Strawberry Leisure Farm - 24 min walk
  • Genting Highlands Premium Outlets - 2.4 mi / 3.9 km
  • Chin Swee Cave Temple - 5.8 mi / 9.3 km
  • Genting Highlands Theme Park - 7.3 mi / 11.7 km
  • Skytropolis Indoor Theme Park - 7.4 mi / 11.8 km
  • SkyAvenue - 7.4 mi / 11.9 km
  • World of Phalanopsis Orchid Farm - 13.4 mi / 21.6 km

Getting around

  • Kuala Lumpur International Airport (KUL) - 80 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 56 min drive
  • Kuala Lumpur Gombak Station - 29 min drive
  • Rasa Station - 31 min drive
  • Batu Caves Station - 31 min drive

At a glance

Key facts

Hotel size

  • This hotel has 561 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free secured, covered onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Playground on site
  • Free pool cabanas
  • Pool sun loungers
  • Arcade/game room
Working away
  • Number of meeting rooms - 3
Services
  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Elevator
  • Garden
Accessibility
  • Braille or raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Malay

In the room

Home comforts
  • Air conditioning
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 40-inch Smart TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Garden Terrace - Onsite restaurant.

Swiss-Garden Hotel & Residences, Genting Highlands’s small print

Also known as

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Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 7:00 PM.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge of MYR 150 (subject to availability)

Rollaway beds are available for MYR 150.0 per night

Buffet breakfast is offered for an extra charge of MYR 36 for adults and MYR 18 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Swiss-Garden Hotel & Residences, Genting Highlands

  • Does Swiss-Garden Hotel & Residences, Genting Highlands offer free cancellation for a full refund?
    Yes, Swiss-Garden Hotel & Residences, Genting Highlands does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Swiss-Garden Hotel & Residences, Genting Highlands?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Swiss-Garden Hotel & Residences, Genting Highlands?
    Yes, there's free self parking.
  • Is there a pool at Swiss-Garden Hotel & Residences, Genting Highlands?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
  • Are pets allowed at Swiss-Garden Hotel & Residences, Genting Highlands?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Swiss-Garden Hotel & Residences, Genting Highlands?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge of MYR 150 (subject to availability).
  • Are there restaurants at or near Swiss-Garden Hotel & Residences, Genting Highlands?
    Yes, there's an onsite restaurant, Garden Terrace. The dining venue will be unavailable from March 1 2021 to June 1 2021 (dates subject to change). Nearby restaurants include Munakata Ramen (7.3 mi), E18hteen (7.4 mi), and Good Friends (7.4 mi).
  • What is there to do at Swiss-Garden Hotel & Residences, Genting Highlands and nearby?
    Swiss-Garden Hotel & Residences, Genting Highlands has an outdoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Recent reviews

Good 7.0 From 65 reviews

Very good 8.0
Poor car park signage
Overall stay was great except car park are a bit messy which lack of signage.
Junfook, my1 night family trip
Very good 8.0
Nice short gateway at Swiss Garden
Nice spacious room, clean and looks very new. The staff friendliness & politeness are commendable but, the only drawback is the breakfast quality, though it has a good spread but it was cold, tasteless & really need to hire a good chef.
MOHD FIKRE, my1 night trip
Poor 2.0
Swiss Garden Hotel Genting review
1. Room is not clean 2. Noise of renovation started at 8am in the morning. Even with complaints few times, the hotel took longtime to respond 3. The room’s deco is not up to hotel standard. 4. No hot water whole shower . 5. The staffs are not well trained.
sg1 night trip with friends
Good 6.0
Stay 3days 2 night but no housekeeping for next day.
Low, my2 night family trip
Good 6.0
Room comfortable and clean , good rooftop swimming pool.
my1 night family trip
Good 6.0
Housekeeping need to improve
Swimming pool is nice. Walking distance to restaurants and shops. However, housekeeping need to improve to keep the rooms, etc. clean and in good condition
gb1 night family trip
Fair 4.0
We booked for 3 people and they ended up giving us 2 twin beds in a room (best for 2 people). When asked for an extra bed they told me the charge is $150. They wouldn't even give us an extra bedsheet for the 3rd person. Rude staff and Terrible service. Wouldn't recommend at all.
us1 night trip
Exceptional 10.0
Good and nice
my1 night family trip
Exceptional 10.0
Staff is very friendly. I will be there next time ❤️
Wai, my1 night family trip
Good 6.0
Comically bad
Robert, us1 night trip

Swiss-Garden Hotel & Residences, Genting Highlands