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All properties in Cairns, Cairns, Queensland, Australia
1 room, 2 adults

Shangri-La Hotel, The Marina

5-star5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
Pierpoint Road, Cairns, QLD, 4870, Australia

Luxury hotel with outdoor pool, connected to a shopping center, near Reef Fleet Terminal
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Check in was slow. Our room was spacious and wonderful bathroom products Lo Octaine.…Apr 8, 2021
  • Cannot fault this hotel at all. Temperatures taken at check in, plus masks and sanitizers…Mar 26, 2021

Shangri-La Hotel, The Marina

from Rs13,914
  • Deluxe Room, 1 King Bed, Sea View
  • Deluxe Room, Sea View
  • Executive Room, 1 King Bed, Marina View
  • Executive Suite, 1 King Bed, Marina View
  • Executive Twin Room, 2 Queen Beds, Marina View
  • Horizon, Room, 1 King Bed, Marina View
  • Suite, 1 King Bed
  • Horizon Club, Club Suite, Marina View
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Executive Suite
  • Suite, 1 Bedroom

What’s around Shangri-La Hotel, The Marina

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 9 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Convention Centre - 11 min walk
  • Mount Whitfield Conservation Park - 2.8 mi / 4.5 km
  • Centenary Lakes Botanic Gardens - 2.9 mi / 4.6 km
  • Skyrail Rainforest Cableway - 9.9 mi / 15.9 km
  • Crystal Cascades - 12.8 mi / 20.7 km

Getting around

  • Cairns Intl. Airport (CNS) - 13 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 18 min drive
  • Redlynch Station - 20 min drive

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite self parking (AUD 20.00 per day)

  • Onsite valet parking (AUD 25.00 per day)

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 18
  • Conference space
  • Conference space size (feet) - 4456
  • Conference space size (meters) - 414
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby

Shangri-La Hotel, The Marina’s small print

Also known as

  • Shangri-La Hotel Marina
  • Shangri-La Hotel Marina Cairns
  • Shangri La Hotel, The Marina
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel, The Marina Hotel
  • Shangri-La Hotel, The Marina Cairns
  • Shangri-La Hotel, The Marina Hotel Cairns

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:00 AM to 7:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: AUD 100 per night

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Late check-out can be arranged for an extra charge of AUD 65 (subject to availability)

Self parking costs AUD 20.00 per day

Valet parking costs AUD 25.00 per day

Rollaway beds are available for AUD 60.0 per night

Cooked-to-order breakfast is offered for an extra charge of AUD 21 for adults and AUD 10.00 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel, The Marina

  • Does Shangri-La Hotel, The Marina offer free cancellation for a full refund?
    Yes, Shangri-La Hotel, The Marina does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Shangri-La Hotel, The Marina?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri-La Hotel, The Marina?
    Yes. Self parking costs AUD 20.00 per day. Valet parking costs AUD 25.00 per day.
  • Is there a pool at Shangri-La Hotel, The Marina?
    Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
  • Are pets allowed at Shangri-La Hotel, The Marina?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Shangri-La Hotel, The Marina?
    You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 65 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Shangri-La Hotel, The Marina?
    Yes, The Backyard offers alfresco dining, international cuisine, and ocean views. Nearby restaurants include Prawn Star (4-min walk), Salt House (4-min walk), and Tha Fish (4-min walk).
  • Is there an onsite casino at Shangri-La Hotel, The Marina?
    No, this hotel doesn't have a casino, but Reef Hotel Casino (5-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • What is there to do at Shangri-La Hotel, The Marina and nearby?
    Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Shangri-La Hotel, The Marina also has a picnic area and a garden.

Recent reviews

Fabulous 8.8 From 837 reviews

Exceptional 10.0
Relaxing and enjoyable stay
Lovely view of the marina and very comfortable room. Staff were very friendly. Hotel location is great, walking distance to shops and restaurants.
Wei Soung, au1 night trip
Exceptional 10.0
A great escape
We loved our 2-night stay at Shangri-La, The Marina. The hotel is in a great location, right on the boardwalk so we enjoyed lovely strolls each morning. Our room overlooked the marina which was perfect for aperitivo drinks on the balcony. Loved spending a whole day poolside, loved everything about our 2 night stay actually.
Bridget, au2 night trip
Exceptional 10.0
Was a beautiful weekend spent there. Only problem i had was trying to go for a swim in the pool but was not able due to being uncomfortable as couples were in the pool half naked gyrat
au3 night trip
Exceptional 10.0
Beautiful hotel, in a fantastic location. A fabulous stay overall, a couple of minor issues which were quickly addressed. If ever there was an opportunity, would definitely stay again.
Jenni, au6 night trip
Exceptional 10.0
Positioning of the room with seaviews...😍 Customer service ..outstanding
au1 night romance trip
Very good 8.0
location was great. Modernized room ok . pool area fun
au4 night romance trip
Exceptional 10.0
Great place to stay. Staff all very helpful. Rooms are lovely & great location. Will definitely be back 😎
Julie, au1 night family trip
Very good 8.0
I had mixed feelings about this hotel. Rooms are spacious, comfortable and clean. Staff were helpful and hotel is in a great location. However, there were some little things that i found annoying. Room service is an extra $6 to bring the food to your room. Free if you pick up yourself ftom the restaurant. For roughly $450 a night i feel this is just a money grab. Also we payed for breakfast as part of room. The breakfast was delicious however you have to pay for extras. Order fried eggs on toast, add bacon thats $5 please. Again serms like a money grab when we have paid for smorgasbord. Pool area was lovely but not enough pool loungers and coctail list is very limited. Mojito, sorry, no can do. Not quite the luxury i expected from the Shangri La.
au5 night romance trip
Fair 4.0
The property location is superb with views overlooking the marina. The property is quite dated and needs an urgent upgrade especially with so many new kids on the block. The froont desk service was pretty mediocre. Brekky was a turnoff with all our basic orders gone wrong. The beds were constantly moving each time one turned or made the slightest movement. The overall experience just left a bitter taste in my mouth and I will certainly not be returning there in a rush.
Sharon, au5 night family trip
Very good 8.0
Clean,comfortable,close to everything.Kids love the free paddle pops at the pool
au5 night family trip

Shangri-La Hotel, The Marina