2/10 Poor
9 August 2022
Deliberate misguidance and disservice
Our stay was due to long stop over and so we took hotel to sleep as it was 12:30am when we landed, a total waste of money.
Onsite a free shuttle service was promised, none was available. No signs or instructions
In calling the hotel, not enough instructions were given. We were in a strange city in a different country after midnight with no one at airport to help. After walking around for 45 mins and going back and forth finally found how to get to hotel entrance. Couldn’t check in via laptop placed at front entrance, had to wait for someone to help us. When asked about when to get to airport next morning was told 3hrs before, when we mentioned we are transit passengers with boarding passes and no luggage was told airport security is under staffed and there are long lines. We arrived at airport there were 30 security agents and 3 passengers in line (us 3)
This is extremely poor service and even deliberate misguidance.
I will not use this service / hotel again
Will not recommend and even tell friends not to use
We got a total of 3 hrs to sleep in a 10 hr stopover after paying $217
Durriya, 1-night family trip
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