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Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

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Exterior
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi
In-room safe, desk, iron/ironing board, free WiFi

Overview of Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

3.5 star property
3.5-star hotel with outdoor pool, near Dallas World Aquarium

6.4/10 Good

1,000 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
1015 Elm St, Dallas, TX, 75202

Room options

About this area

What's nearby

  • In Downtown Dallas
  • Dallas World Aquarium - 4 min walk
  • Kay Bailey Hutchison Convention Center - 8 min walk
  • American Airlines Center - 17 min walk
  • Dallas Museum of Art - 4 min drive
  • Reunion Tower - 4 min drive
  • Dallas Market Center - 5 min drive
  • Dallas Zoo - 7 min drive
  • Fair Park - 14 min drive
  • Cotton Bowl - 20 min drive
  • Southern Methodist University - 13 min drive

Getting around

  • Love Field Airport (DAL) - 17 min drive
  • Dallas-Fort Worth Intl. Airport (DFW) - 23 min drive
  • Dallas Medical-Market Center Station - 8 min drive
  • Dallas Union Station - 10 min walk
  • West Irving Station - 17 min drive
  • Akard Station - 4 min walk
  • West End Station - 4 min walk
  • St Paul Station - 9 min walk

Restaurants

  • Commissary - 3 min walk
  • Original Italian - 4 min walk
  • Record Grill - 4 min walk
  • Which Wich - 5 min walk
  • Corner Bakery Cafe - 5 min walk

About this property

Crowne Plaza Hotel Dallas Downtown, an IHG Hotel

At Crowne Plaza Hotel Dallas Downtown, an IHG Hotel, you'll be just a 5-minute drive from Kay Bailey Hutchison Convention Center and Dallas Market Center. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at THRIVE Restaurant, which serves American cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a fitness center, and a terrace. The central location and local sightseeing get good marks from fellow travelers. The property is just a short walk to public transportation: Akard Station is 4 minutes and West End Station is 4 minutes.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 291 rooms
  • Arranged over 19 floors

Arriving/Leaving

  • Check-in time from 3 PM - 2 AM
  • Express check-in/out available
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 3 children (13 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (2 per room, up to 50 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (USD 18.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • 22 meeting rooms
  • Computer station
  • Conference center (27444 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Turndown service
  • Alarm clock
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

THRIVE Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Refundable deposits

  • Deposit: USD 75.00 per accommodation, per night
  • Cleaning deposit: USD 75.00 per night

Optional extras

  • Breakfast costs between USD 6 and USD 15 per person (approximately)
  • Late check-out can be arranged for an extra charge of USD 25.00 (subject to availability)

Pets

  • Service animals exempt from fees
  • Pet deposit: USD 40 per stay
  • Pets are allowed for an extra charge of USD 40.00 per pet, per day

Parking

  • Self parking costs USD 18.00 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Dallas Downtown
Crowne Plaza Hotel Dallas Downtown

Frequently asked questions

Does Crowne Plaza Hotel Dallas Downtown, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Hotel Dallas Downtown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes, pets are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 40.00 per pet, per day, and there's also a deposit of USD 40 per stay. Service animals are exempt from fees.
Is parking offered on site at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes. Self parking costs USD 18.00 per night.
What are the check-in and check-out times at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
You can check in from 3 PM - 2 AM. Check-out time is noon. Late check-out is available for a charge of USD 25.00 (subject to availability). Express check-in and check-out are available.
What is there to do at Crowne Plaza Hotel Dallas Downtown, an IHG Hotel and nearby?
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel has an outdoor pool and a fitness center.
Are there restaurants at or near Crowne Plaza Hotel Dallas Downtown, an IHG Hotel?
Yes, THRIVE Restaurant offers American cuisine. Nearby restaurants include Commissary (3-min walk), Original Italian (4-min walk), and Record Grill (4-min walk).
What's the area around Crowne Plaza Hotel Dallas Downtown, an IHG Hotel like?
Crowne Plaza Hotel Dallas Downtown, an IHG Hotel is in Downtown Dallas, a short 4-minute walk from Akard Station and 17 minutes' walk from American Airlines Center. The local area is considered central as well as being good for sightseeing.

Overall score and ratings

6.4

Good

6.5/10

Cleanliness

7.2/10

Staff & service

5.9/10

Amenities

6.1/10

Property conditions & facilities

6.2/10

Eco-friendliness

2/10 Poor

The public areas are not well-maintained, including fraying and un-vacuumed carpets as well as worn/damaged fixtures. My room was reasonably clean and in good condition, but my coworkers had a broken shower and one had a large infestation of cockroaches in their room - the roaches caused us all to immediately vacate and request refunds, which the hotel agreed to without argument. They did not seem surprised and were not apologetic, and no effort to make anything up to us was attempted. The on-site parking was incredibly narrow and tight (6'4" clearance!) and poorly lit/dingy, and we saw a van get stuck wedged in the low clearance (thankfully to one side so we were not trapped in the parking garage). I would highly recommend NOT staying here until major changes have been made - the location is good but this hotel is not in acceptable condition.
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Travis, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Ralph, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Tammy, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Falling apart!
Place is falling apart! Dings in the hallway, trim falling off doors and elevators. The ceiling vent fell in our room! The place is very dated. Smells like raw sewage in the hallways. Parking garage very dirty as well.
Curtis, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Good location but hotel suffers
This hotel suffers from lack of maintenance; a couple elevators were broken, dirty carpet everywhere and beer cans and dishes left in the passageways. The elevator wait time was too long so we opt'd to take the stairways down to the parking garage. There you'll find dried vomit, pee and beer cans. Tell me why the support staff cannot clean this are once a week...
Joel, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Chantill, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Robert, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The level is cleanliness was extremely poor. The floor was dirty, the sheets didn't appear to have been changed, the counters were sticky.
1-night business trip
Verified Hotels.com guest review