Hotel Chicamocha

Photo gallery for Hotel Chicamocha

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Premium bedding, minibar, desk, laptop workspace

Overview of Hotel Chicamocha

Hotel Chicamocha

4.0 star property
4-star hotel with 3 restaurants, near Megamall Shopping Center

8.5/10 Very good

229 verified Hotels.com guest reviews

Guests rated location

  • Convenient12 positive mentions

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is Rs 60
Price available on 01/06/2022
Map
Calle 34 No 31-24, Bucaramanga, Santander, 680002
Main amenities
  • 160 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Room service
  • 2 coffee shops/cafes
  • Spa services
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • Refrigerator
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Canaveral Mall - 5 min drive
  • Plaza de Mercado San Francisco - 7 min drive
  • Universidad Industrial de Santander - 13 min drive
  • Cacique Shopping Mall - 14 min drive
  • Parque Caracolí Shopping Center - 18 min drive
  • Clínica Foscal Internacional - 18 min drive

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 66 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Hotel Chicamocha

Hotel Chicamocha offers an airport shuttle (available on request). You can indulge in massages, facials, or mani/pedis, and Piscina, one of 3 restaurants, serves international cuisine. 3 bars/lounges and an indoor pool are other highlights at this upscale hotel, and rooms offer up nice touches like premium bedding and pillow menus. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 160 rooms
  • Arranged over 10 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only*
  • 2 per room (up to 18 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle from 6:00 AM to 10:00 PM*

Offsite

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free English breakfast each morning 6:30 AM–9:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • 2 coffee shops
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Playground

What to do

  • Pool table

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1982
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Spa services
  • Sauna
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Raised toilet seat
  • Low-height counter/sink
  • Grab bar near toilet

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include facials, body scrubs, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Dining

Piscina - This restaurant specializes in international cuisine.
Zaborarte - Onsite restaurant. Guests can enjoy drinks at the bar.
El Ancla - This restaurant specializes in sushi.
Candelazo - Onsite café.
Hueco Karaoke Bar - Onsite karaoke bar.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: COP 9.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 35000 per vehicle
  • Area shuttle service is offered for an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for COP 50000.0 per night
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pet deposit: COP 150000 per stay
  • Pets are allowed for an extra charge of COP 50000 per pet, per day

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Facility access costs COP 9450 per person, per night
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

This property accepts credit cards and cash.

Also known as

Chicamocha Bucaramanga
Hotel Chicamocha by Sercotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel
Hotel Chicamocha Bucaramanga
Hotel Chicamocha Hotel Bucaramanga

Frequently asked questions

Overall score and ratings

8.5

Very good

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

Well Pleased American
Older, well kept hotel. Pool was huge and immaculately kept. Rooms older but very clean. Staff was very helpful. Breakfast was ample. Coffee was excellent. Neighborhood was safe but very active and noisy at night. Ask for a quiet room.
Don, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Chica mocha with kids
Thé hotel is well located, clean and staff very gently. The restaurant is good and pool is well maintained, there are activities organized for the kids. I used the spa too, a good service. Nice point, there is a spa for girls, that my girls enjoyed a lot.
mario, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!
Daniela, 1-night trip
Verified Expedia guest review

10/10 Exceptional

What was unique about the property is that the front lobby was entirely open to the fresh air and so was the restaurant. I liked the relaxed, friendly and helpful staff. The food was healthy and delicious. The music in the restaurant was soft and relaxing. The room was spacious, clean with laundry service and bar fridge available. I have been very happy here.
Janine, 28-night trip
Verified Expedia guest review

10/10 Exceptional

MERVELL, 1-night trip
Verified Travelocity guest review

6/10 Good

The beds were not comfortable
Clara, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Para trabajo está bien
Buena ubicación, acorde al precio. La opción del desayuno puede mejorar en la oferta de productos teniendo en cuenta el buffet. Personal cálido, comprometido y muy entusiasta.
Ivan, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Diego, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

5-night trip with friends
Verified Hotels.com guest review

2/10 Poor

This hotel is not five-star hotel inside room last problem. Safe box don’t have
6-night trip
Verified Travelocity guest review