Shangri-La Surabaya

Photo gallery for Shangri-La Surabaya

Primary image
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Overview of Shangri-La Surabaya

Shangri-La Surabaya

5.0 star property
Luxury hotel in Surabaya with 5 restaurants and spa

8.8/10 Fabulous

185 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Nightclub
  • Breakfast available
  • Free children's club
  • Free area shuttle
  • 3 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
For families
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Rollaway/extra beds
  • Refrigerator
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

Getting around

  • Surabaya (SUB-Juanda) - 39 min drive
  • Surabaya Gubeng Station - 21 min drive
  • Surabaya Pasar Turi Station - 21 min drive
  • Free area shuttle

About this property

Shangri-La Surabaya

5-star luxury hotel in the business district
You can look forward to a nightclub, a poolside bar, and a terrace at Shangri-La Surabaya. Treat yourself to a massage, a manicure/pedicure, or reflexology at the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with a waterslide, free cabanas, and sun loungers
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), a free area shuttle, and 3 outdoor tennis courts
  • Limo/town car service, an area shuttle, and coffee/tea in the lobby
  • Guest reviews speak highly of the location
Room features
All guestrooms at Shangri-La Surabaya have comforts such as 24-hour room service and air conditioning, as well as amenities like late night room service and free WiFi.
Other amenities include:
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with bidets and free toiletries
  • 49-inch Smart TVs with premium channels
  • Refrigerators, free tea bags/instant coffee, and electric kettles

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 368 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The check-in location differs from the property location; to check in, go to Horizon Lounge for Horizon Guests
  • Front desk staff will greet guests on arrival
  • Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (USD 5 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:00 AM–10:00 AM
  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Waterslide
  • Free local shuttle
  • Playground
  • Children's games
  • Outlet covers
  • Lifeguard on site

What to do

  • Tennis
  • Yoga classes
  • Golfing nearby

Working away

  • Business center
  • 14 meeting rooms
  • Conference center (17255 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Health club
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Spa tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Wheelchair-width doorways
  • Well-lit path to entrance

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

JAMOO - This restaurant serves breakfast, lunch, and dinner.
Nishimura - This restaurant serves lunch and dinner. Open daily.
Sapore Osteria - This restaurant serves dinner only. Open daily.
Shang Palace - This restaurant serves lunch and dinner. Open daily.
Desperados Bar & Grill - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 24.63 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 61.0 per night

Parking

  • Valet parking costs USD 5 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, a security system, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

The listed child breakfast fee applies to guests age 11 and younger.

Also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya offer free cancellation for a full refund?
Yes, Shangri-La Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Shangri-La Surabaya?
As of 3 October 2022, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on 7 October 2022 start from ₹5,395, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Shangri-La Surabaya?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Shangri-La Surabaya?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
Are pets allowed at Shangri-La Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Surabaya?
Yes, there's free self parking. Parking spots may be limited.
What are the check-in and check-out times at Shangri-La Surabaya?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Shangri-La Surabaya and nearby?
Practice your swing on the tennis courts. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Shangri-La Surabaya also has a nightclub, a waterslide, and a sauna, as well as a steam room, a picnic area, and a garden.
Are there restaurants at or near Shangri-La Surabaya?
Yes, there are 5 onsite restaurants. Nearby restaurants include Bakerzin (6-min walk), Dewa ~ndaru (7-min walk), and Bakwan Kapasari (7-min walk).
What's the area around Shangri-La Surabaya like?
Shangri-La Surabaya is located a short 7-minute walk from Ciputra World Mall. Travelers love the hotel's prime location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Ramasamy, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Rohit, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elaine, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Terry, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Heesung, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Excellent
Amazing staff! Lovely hotel, will come back for sure!
Julian, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Just ok
Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable stay
We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.
Meghan, 17-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Bima, 1-night trip
Verified Expedia guest review

8/10 Very good

Great hotel near Ciputra World Surabaya
The hotel was great, the only complaint was that the pool was closed.
1-night trip
Verified Hotels.com guest review