Hotel Gran Versalles, Madrid, Spain

Best thing about the hotel is the location..especially that its close to the Santiago Bernabue (two stations away only). And many shops and restaurants are nearby...fairly close to Gran Via (15 mins walk)..metro is 5 mins walk from hotel. Now worst thing is the sound proofing..you can hear everthing from the other rooms...there was also construction going on in the hotel which was noisy.

Not entirely sure why front desk staff find checking guests into the hotel such a hassle, but that was definitely the impression given by the staff at this hotel. Everything was just such a huge chore for them. Not a good start. Decor in the public areas seemed quite trendy, almost boutiquey, but in the room it was very tired, very old, and the room itself was somewhat cramped. There was a big problem with the room's heating/cooling function (the room was boiling hot and stuffy and the wall control had no effect whatsoever). Front desk's response to this when I complained was "open a window". No kidding Sherlock! That's not really the right response for a supposed 4-star hotel though, is it? The room was very clean though, and the bed was comfortable. Better soundproofing is definitely needed as regular conversations guests were having in adjacent rooms were clearly audible. All in all, not sure what this hotel has done for other guests to warrant its "fabulous" rating, but for me, it was merely "ok".

Excellent location. Beautiful city Bed extremely hard and uncomfortable. Once we contacted Hotels.com to try to change hotel they offered another room which was similar but without a view. No tea/coffee facilities in rooms and hard to get a drink from hotel. Went down about 5.30 in the morning because it was hard to sleep to try to get a hot drink to be advised that there were no staff until 7. Went down again just after 7 to be told we had to pay for a full breakfast to get a drink. Would visit Madrid again but wouldn’t stay at the same hotel

Very good location. Very clean. Beds and pillows super confort. Good service and very friendly staff.I will go back again.

Everything was great except the temperature controller I the room was not working. There was central heat which forced us to open the window which made it very noisy at night

Nice and clean but constantly disturbed by refurbishments. Rooms looking tired Very disappointed one of our rooms was poor quality even though we paid the same price for both rooms. Rooms too hot Housekeeping and front desk staff were very good.

Received warm welcome, helpful advice about restaurants and sites, of interest, and clean comfortable rooms as well as helpful assistance with taxis.

Very good overall but no coffee/tea-making facility in room.

1. Poor sound insulation. You can hear others in room when they move about. Floors are not carpeted so try to get a room on the top floor or hear everything that those above you. 2. If you are traveling alone the hotel management try to put you into the smallest room even if you have paid for a double room. 3. Breakfast is average with a limited range.