2/10 Poor
14 February 2023
SHOCKING AND SHAMEFUL HOMOPHOBIC TREATMENT
We had the worst experience ever at check in at this hotel!
Stuff was very rude, homophobic, unprofessional and was lying to us about room we booked- saying they don't have anything available with King bed until next day!!!!!
We came at 9:20 am and they said our room will be ready at 4 pm!!! (check in is at 3 pm)
We waited all day and they gave us room with 2 beds!
We had to come back again to reception to change it and they let us wait for another almost 2 hours.
Never ever I would recommend this hotel.
Stuff didn't say anything about facilities, where to eat, what's in Resort.. We were so disappointed with all this experience.
Same treatment was everywhere in this resort when we wanted to order drinks. Stuff was dismissive and lying, constantly we had to ask for managers!
Just a scoop of our stay. Never ever we would recommend this to travelers.
Ivana
Ivana, 1-night trip
Verified Hotels.com guest review