In the heart of Aalborg, Helnan Phønix Hotel offers a sophisticated retreat. Relax on the charming terrace, stay active in the gym, or connect with colleagues in conference space. With helpful staff and convenient amenities like luggage storage and coffee/tea in the lobby.
Located near a train station, Helnan Phønix Hotel is a great choice for a stay in Aalborg. Guests can enjoy the fitness center, and buffet breakfast is available daily. Fellow travelers love the helpful staff.
Languages
Danish, English
At a glance
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Hotel size
224 rooms
Arranged over 5 floors
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Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
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Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
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Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
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Pets
Pets allowed (dogs only, 1 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Uncovered on-site self-parking (DKK 100 per day)
On-site parking is limited
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Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
Coffee/tea in a common area
Room service (limited hours)
Water dispenser
What to do
Golfing nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
3 buildings/towers
Terrace
Television in common areas
Fitness center
Banquet hall
Accessibility
Elevator
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Heating
Sleep well
Hypo-allergenic bedding
Bed sheets provided
Freshen up
Private bathroom
Bathtub or shower
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Connecting/adjoining rooms available
Guidebooks/recommendations
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately DKK 150 for adults and DKK 150 for children
Credit card charges are subject to an extra charge
Children & extra beds
Cribs/infant beds are available for DKK 100.0 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of DKK 200 per pet (may vary based on length of stay)
Parking
Uncovered self parking costs DKK 100 per day
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a smoke detector and a security system on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, Eurocard
Also known as
Helnan Phoenix
Helnan Phoenix Aalborg
Helnan Phoenix Hotel
Helnan Phoenix Hotel Aalborg
Phønix Hotel Aalborg
Phønix Aalborg
Phønix
Helnan Phønix Hotel Aalborg
Helnan Phønix Aalborg
Helnan Phønix
Helnan Phønix Hotel Hotel
Helnan Phønix Hotel Aalborg
Helnan Phønix Hotel Hotel Aalborg
Frequently asked questions
Does Helnan Phønix Hotel offer free cancellation for a full refund?
Yes, Helnan Phønix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Helnan Phønix Hotel?
Yes, dogs are welcome, with a limit of 1 total. There's a charge of DKK 200 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Helnan Phønix Hotel?
Yes. Self parking costs DKK 100 per day. Parking spots may be limited.
What are the check-in and check-out times at Helnan Phønix Hotel?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Helnan Phønix Hotel and nearby?
Maintain your daily exercise routine at the gym.
What's the area around Helnan Phønix Hotel like?
Helnan Phønix Hotel is in Aalborg Centrum, a short 9-minute walk from Aalborg Station and 3 minutes' walk from Aalborg Monastery.
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Helnan Phønix Hotel Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.8/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.8/10
Eco-friendliness
Popular mentions
Room
Breakfast
Location
Service staff
Parking
Bathroom
Shower
Cities
Water
What guests liked
Breakfast was good with a variety of options and a smooth service. (11 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
13 May 2025
Great stay
Great stay in the cantral part of Aalborg... It was a perfect stay
Jakob
Jakob, 1-night trip
10/10 Exceptional
5 April 2025
Overall a nice old but clean room
Stayed one night, the room is old, but clean the breakfast was fine overall a nice stay.
Lise
Lise, 1-night trip
8/10 Very good
31 December 2024
Nice hotel
Great location, friendly staff, nice rooms - but bathrooms needs renovation.
Louise
Louise, 1-night trip
6/10 Good
19 March 2025
Over all - to the price - nice and cozy
Really great breakfast buffet.
The hotel is old and a bit rusty 😉 but cozy.
I had a nice room, spacious and nice beds.
The bathroom was rusty, the drain was broken, so both mornings- the water from the shower, came up from the drain.
The cleaning lacked a bit.
Gitte
Gitte, 2-night trip
10/10 Exceptional
26 December 2024
Excellent
Kamil
Kamil, 2-night trip
8/10 Very good
29 December 2024
Nice hotel in the midle of Aalborg
Very nice place i the midle of Aalborg been there before always enjoyed it but this time the bath was poorly no hot water and no waterpresure but we still enjoyed our stay and we will visit again
Lars
Lars, 2-night trip
10/10 Exceptional
5 January 2025
Super
Anders
Anders, 1-night trip
8/10 Very good
22 April 2025
Didn't get our room cleaned very often
Verified traveller
5-night trip
6/10 Good
22 January 2025
Dated feel
Quite a dated hotel. Room was fine in size, but ridiculously cold, acceptable for sleep but uncomfortable for working. Bathroom was very dated, small shower with quite cold water. It was relatively cheap but still disappointing as a whole.
Verified traveller
2-night trip
6/10 Good
14 May 2025
Menetteli
Henkilökunta ystävällistä, hotellin sijainti hyvä, maukas aamiainen ja sängyt ihan hyvät. Huone kaipaa päivitystä/remonttia. Lattiamatto ei ole tätä päivää. Vessan lattialämmitys todella kuuma ja tämä teki koko huoneen ilmasta liian lämpimän sekä tunkkaisen.
Anu
Anu, 2-night trip
10/10 Exceptional
14 May 2025
Nicola
Nicola, 1-night trip
8/10 Very good
13 May 2025
Claus
Claus, 1-night trip
8/10 Very good
12 May 2025
Peder
Peder, 1-night trip
8/10 Very good
9 May 2025
God hotel
Søde og venlige medarbejdere samt nydelig værelset til mor,far og lille barn
Farhat ali
Farhat ali, 1-night trip
4/10 Fair
9 May 2025
Lone Kirstine
Lone Kirstine, 1-night trip
6/10 Good
8 May 2025
Et bra hotell men veldig slit dårlig vedlikehold, trenger sårt et ansiksløft, møter tett toalett, det tetteres hele tiden. Flott frokostbuffet, hyggelige folk som jobber der .
Kjetil
Kjetil, 2-night trip
6/10 Good
6 May 2025
Torben
Torben, 1-night trip
10/10 Exceptional
3 May 2025
Tobias
Tobias, 1-night trip
10/10 Exceptional
29 April 2025
Rolf Trygve
Rolf Trygve, 1-night trip
6/10 Good
28 April 2025
Der var meget støj på vores værelse fra vejen udenfor.
Man kan godt se at hotellet ikke er nyt.
Peter Lund
Peter Lund, 1-night trip
8/10 Very good
28 April 2025
Helnan Phønix Aalborg
Hotellet ligger godt midt i byen, men det er slidt. Det ser ud som om man er i gang med en trinvis opgradering. Der var nye senge og nye møbler nogle steder. Og trænger rengøring til lidt hjælp. Der var temmelig snavset på værelset.
Verified traveller
2-night trip
4/10 Fair
24 April 2025
Fick betala extra för tidig incheckning trots att rummet var klart redan. Usel servicekänsla av personalen när det återstod lite tid innan normal incheckning.
Verified traveller
1-night trip
10/10 Exceptional
24 April 2025
Hanne
Hanne, 1-night trip
10/10 Exceptional
22 April 2025
Gerd
Gerd, 3-night trip
8/10 Very good
22 April 2025
Super läge
Trevligt hotell med bra läge bra frukost och trevlig personal
Rummet behöver uppdateras badrummet lite ofräscht vattnet rann inte undan i duschen inget städ på 3 nätter
Bra med parkering