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All properties in Krakow, Lesser Poland Voivodeship, Poland

Novotel Krakow City West

4-star hotel with indoor pool, near National Museum

  • Free WiFi
From
Rs3,684

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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Armii Krajowej 11, Krakow, 30-150, Lesser Poland, Poland
8.8.Fabulous.
  • Great Hotel - Modern, clean, and a fast check-in which really makes a difference to me.

    Nov 24, 2021

  • The hotel is very nice and conveniently located between airport and city. I liked…

    Oct 24, 2021

See all 111 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Transport options

The following facilities or services will be unavailable from December 5 2021 to December 21 2021 (dates subject to change):
  • Swimming pool
    • Free WiFi
    • Parking available
    • Pool
    • Bathtub
    • Non-smoking
    • Gym

    Property highlights

    Main amenities

    • 305 smoke-free guestrooms
    • Housekeeping (on request)
    • Restaurant and bar/lounge
    • 1 indoor pool
    • Breakfast available
    • Free children's club

    For families

    • Children's pool
    • Playground on site
    • Children's club (free)
    • Connecting/adjoining rooms available
    • Television
    • Free toiletries

    What’s around

    • Main Market Square - 40 min walk
    • Cloth Hall - 41 min walk
    • St. Mary's Basilica - 42 min walk
    • Krakow Barbican - 44 min walk
    • National Museum - 32 min walk
    • Dragon's Den - 2.5 mi / 3.9 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Superior Room, 1 Queen Bed with Sofa bed (Novation)
    • Superior Room, 2 Twin Beds (Novation)
    • Executive Room, 1 Queen Bed
    • Executive Twin Room, 2 Twin Beds
    • Executive Room, 2 Double Beds

    What’s around

    Landmarks

    • Main Market Square - 40 min walk
    • Cloth Hall - 41 min walk
    • St. Mary's Basilica - 42 min walk
    • Krakow Barbican - 44 min walk
    • National Museum - 32 min walk
    • Dragon's Den - 2.5 mi / 3.9 km
    • Wawel Castle - 2.6 mi / 4.2 km
    • ICE Krakow Congress Centre - 2.7 mi / 4.3 km
    • Oskar Schindler Factory - 5.1 mi / 8.2 km
    • Wieliczka Salt Mine - 10.2 mi / 16.5 km

    Getting around

    • John Paul II - Balice Airport (KRK) - 13 min drive
    • Krakow Lobzow Station - 4 min drive
    • Krakow Glowny Station - 7 min drive
    • Krakow Zakliki Station - 7 min drive
    • Free area shuttle
    map
    See on map
    Armii Krajowej 11, Krakow, 30-150, Lesser Poland, Poland

    At a glance

    Hotel size

    • This hotel has 305 rooms
    • This hotel is arranged over 11 floors

    Arriving/leaving

    • Check-in time 4:00 PM-2:00 AM
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club

    Pets

    • Pets allowed*
    • Food and water bowls available

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (PLN 45 per night)
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Taking the kids?

    • Children's club (free)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • Barbecue grills

    Things to do

    • Number of indoor pools - 1
    • Children's pool
    • Fitness facilities
    • Spa services on site
    • Free bicycles on site
    • Playground on site
    • Arcade/game room

    Working away

    • Business center
    • Number of meeting rooms - 5
    • Conference space
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Multilingual staff

    Facilities

    • Elevator
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    • Picnic area
    • Terrace
    • Library
    • Television in common areas

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to lift
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible pool
    • Wheelchair-accessible meeting spaces/business centre
    • Wheelchair-accessible on-site restaurant

    Languages Spoken

    • English
    • French
    • German
    • Italian
    • Polish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board (on request)

    Sleep well

    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Soundproofed rooms

    Things to enjoy

    • In-room massage available

    Freshen up

    • Deep soaking bathtub
    • Free toiletries
    • Hair dryer

    Be entertained

    • TV
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

    Dining

    Novo2 - This restaurant serves breakfast, lunch, and dinner.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Travel Pledge.

    Fees & policies

    Refundable depositPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Deposit: PLN 100 per night

    Optional extras

    • Buffet breakfast is offered for an extra charge of PLN 45 per person (approximately)

    PetsPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pets are allowed for an extra charge of PLN 40 per pet, per night
    • Service animals exempt from fees

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs PLN 45 per night

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Pool access available from 2:00 PM to 10:00 PM
    • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    Policies

    Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a smoke detector on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts debit cards, debit cards, debit cards, debit cards and debit cards.

    Also known as

    • Novotel Hotel Krakow City West
    • Novotel Krakow City West Krakow
    • Novotel Krakow Bronowice Hotel Krakow
    • Novotel Krakow City West Hotel Krakow
    • Novotel Krakow City West
    • Accor Krakow Bronowice
    • Novotel Krakow City West Hotel
    • Novotel Krakow Bronowice Hotel Krakow
    • Krakow Novotel
    • Krakow Novotel
    • Accor Krakow Bronowice
    • Novotel Krakow City West Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Novotel Krakow City West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs PLN 45 per night. Electric vehicle charging is available.
    • Yes, there's an indoor pool and a children's pool. Guests have pool access from 2:00 PM to 10:00 PM. The swimming pool will be unavailable from December 5 2021 to December 21 2021 (dates subject to change).
    • Yes, pets are welcome. There's a charge of PLN 40 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
    • You can check in from 4:00 PM - 2:00 AM. Check-out time is noon.
    • Yes, there's an onsite restaurant, Novo2. Nearby restaurants include Marco (10-min walk), Dolc&salato (12-min walk), and Yam Yam Thai Food (12-min walk).
    • Have fun during the warmer months with activities such as cycling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and spa services. Novotel Krakow City West also has an arcade and a picnic area, as well as a garden.
    8.8.Fabulous.
    • 6.0.Good

      Work men ruined my holiday

      Beds uncomfortable, work men defrosting cars and shouting at 5.20 every morning. People smoking in front of hotel, which drifted into our room. It was the first and last time I stay in a Novhotel.

      Johanna, 7 night family trip, Oct 22, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Blisko do lotniska około 15 min. Bardzo szybki check in and out . Przyjechaliśmy wcześniej godzinę do hotelu i bez problemu pokój był już gotowy . Bardzo miła obsługa i bardzo dobre śniadania. Mieliśmy mała przygodę w pokoju gdy wychodziliśmy z pokoju spadł kawałek sufit w korytarzu bo coś przeciekało ale nikomu nic się nie stało . Pomimo to bardzo czysty i ładny hotel. Polecam

      Barbara Monika, 1 night family trip, Aug 21, 2021

      Verified Expedia guest review

    • 10.0.Exceptional

      Like this hotel

      Very nice hotel, not far from the airport. Parking is nearby. It is not free but not expensive. There are signs all around regarding wearing masks, but none of the guests does. Some of the stuff don't.

      Artur, 1 night family trip, Aug 19, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Nice hotel

      Hotel with average design but helpful staff and good food makes the stay nice. Due to pandemic gym and pool were closed. Tea and coffee in the room, good wifi, parking expensive.

      Artur, 2 night trip, May 7, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Covid safe, staff made it special

      A 4 part review: Let's start with the basics - clean, well maintained, warm, got all the stuff you need. Then let's talk covid measures - the hotel is well laid out, all the screens and social distancing is in place, lots of hand cleaner everywhere, and central services such as lobby toilets are closed at 10pm for safety. All good. Now the room itself - all clean and relatively well appointed, but the mattress was way too soft for my taste, as were the pillows, and the room (10th floor) was unbelievably hot. Fans are ok but it really needed some aircon to make it comfortable. Finally the best bit. The staff and service were fantastic. Particular mentions go to Ana at the bar, Agata who looked after us at dinner, Sebastien on reception and his female colleague who checked us in but i couldn't see her name. We were made to feel very welcome, always looked after, nothing was too much trouble for the staff and they seemed to treat us as individuals rather than "just another guest" Good service makes a massive difference wherever you stay. The hotel manager at Novotel West needs to pat themselves on the back, the staff here are brilliant and we had a great time because of them. Lucky, as it was our 32nd wedding anniversary!

      Gordon, 3 night trip with friends, Sep 24, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      The pool was not available to use on arrival due to a technical problem which was disappointing. Gym small but ok (2 treadmill, 1bike, 1 rowing machine, dumbbell 12 to 20kg, 1 skipping rope and a bench station with a good amount of weights). Rooms large and clean. Menu more like uk prices and a lot more expensive compared to prices available in the town centre. I would suggest using Uber to travel around. Airport taxis to the hotel is set at 89 and Uber 45 to 62 zlotys. Hotel to town centre between 20 and 35 and with Uber 17 to 25. Krakow is beautiful and the food is great and affordable.

      Ludovic, 3 night romance trip, Feb 23, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Left with a bad taste...

      Overall the hotel was good but there were a number of negatives that would prevent us from going back or referring it to others. 1 - The bathroom in our room smelled of urine/body odor. 2 - We had a 2 night stay and the pool was closed the 2nd day we were there (Saturday night). For maintenance, they should schedule this on a less-busy weekday. The pool was a selling feature for us with our kids. 3 - We prepaid for breakfast and the 2nd day there were no omelets (advertised on every poster in the hotel), no fresh juice and alot of the food wasn't put out. We had to request pancakes and honey, which they did bring to us but they were intended to be on the breakfast bar. The space was just empty. When we mentioned it to the front desk, they said we may have arrived too late for these items but we arrived at 7am (breakfast opens at 6:30). When I told the front desk this, they said 'maybe they hadn't finished setting up yet then'. Either way, it was unsatisfactory especially for the amount we were paying. 4 - The playstation wasn't working. Granted the front desk spent time fixing it, which we appreciated, but it was a good 30-45 minutes of just waiting. If that is a main staple in the lobby advertised for the kids they should ensure it is up and running. The potential is there and maybe we just hit it on a bad weekend but we were bummed with our experience.

      2 night family trip, Jan 17, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      This hotel was close to the airport, which is why I picked it. The staff was very friendly and helpful. The restaurant downstairs had good food, and the other amenities were nice as well.

      1 night trip, Jan 15, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Swimming pool was cold. Staff very good and friendly

      Neil, 3 night romance trip, Jan 4, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      Short family stay

      Rooms clean but average. Breakfast was delicious. Great lobby bar and entertainment.

      Aleksandra, 1 night family trip, Dec 19, 2019

      Verified Hotels.com guest review

    See all 111 reviews