10/10 Exceptional
23 July 2023
Nice hotel.Great location.Avoid Queen size beds
We reserved a Design Double room, which in Switzerland usually means a King size bed. We got a Queen size bed & had the worst night sleep not only on this trip, but the worst in over 15 years of overseas travel. The mattress was too thin for the slat mattress & the bed actually creaked. We asked to change rooms the next morning, to be told by a very unhelpful young man that “all the beds were the same, we probably weren’t use to that sort of bed, the hotel was booked out & we could get more pillows later” . That evening, we waited until he finished his shift & then got Melanie who actually spoke to the Manager Simon. She showed us 3 other rooms which we could choose from( so the hotel was NOT booked out) & helped us move rooms. We got a King size bed that is actually 2 single mattresses on a slat base,which was very comfortable & the norm for Switzerland. The rooms were very nice & our 2nd room had a lovely small balcony & there is a quaint roof top area where you can take your drinks. The hotel is in a great central location across from the main train station, but not too noisy. Thank you to Melonie for her excellent customer service & for listening to our concerns. However, the young man perhaps needs some feedback, regarding how to handle customer concerns, so they don’t become a complaint.
Georgina
Georgina, 2-night trip
Verified Hotels.com guest review
