This hotel needs to be knocked down and remodeled. It’s just blah! It was awesome years back, but if you’re wondering why the room rates are low, you’re going to find out.
Toilet was too low to the ground, no bars to help pull yourself up, beds too low to the ground. Furniture in room very uncomfortable, we were in the east tower, got into our room quickly because we had received an email telling us to download the App. (Which we did) to get into the elevator and our room digitally( sounds good huh? It wasn’t !). the system didn’t work, nor did our TV, asked for help, it took forever for service to come.
Finally asked for a room change, they accommodated us which was nice, security gave us a $50.00 comp. Which we used at Tenders Steak House downstairs, which was the only place in the entire facility where someone smiled, although I’m sure that’s because of the huge tip you leave them based on the prices. The food was very good though, worth every cent.
People working in this hotel, in all parts, never smile, although this could be because they seem to be seriously understaffed, which I’m guessing is by design after the Pandemic. In the food court area, I’m never going to pay $26.00 for a grilled chicken salad, which results in something that looks as if it came from an elementary school cafeteria, and a plastic bottled water.
My partner had a single piece of pizza and the same plastic bottled water for $17.00
We did love the Titanic and Bodies exhibit.