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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

The Westin Resort & Spa Cancun

4-star4 stars
Great for families

Good to know

  • Children's pool
  • On beach
  • Free WiFi
  • Dry cleaning/laundry service
Boulevard Kukulcan Km 20, Cancun, QROO, 77500, Mexico

4-star beachfront resort with spa, near El Rey Ruins
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • On beach
    • Free WiFi
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • El drenaje de la regadera estaba tapado y la cama hacía un ruido muy molesto como si…May 1, 2021
  • If you want to get away from the crowds, this is the place to stay! Best beach in Cancun,…Apr 29, 2021

The Westin Resort & Spa Cancun

from Rs9,336
  • Studio, 1 King Bed, Balcony, Lagoon View
  • Villa, 2 Bedrooms, Balcony, Lagoon View
  • Studio, 1 King Bed, Balcony, Ocean View
  • Villa, 2 Bedrooms, Balcony, Ocean View
  • Room, 1 King Bed, Non Smoking, Lagoon View
  • Room, 2 Double Beds, Non Smoking, Lagoon View
  • Room, 1 King Bed, Non Smoking, Ocean View
  • Room, 2 Double Beds, Non Smoking, Ocean View
  • Room, 1 King Bed, Balcony, Lagoon View
  • Room, 2 Double Beds, Balcony, Lagoon View
  • Room, 1 King Bed, Balcony, Ocean View
  • Room, 2 Double Beds, Balcony, Ocean View
  • Royal Room, 1 King Bed, Balcony, Lagoon View
  • Royal Room, 2 Double Beds, Balcony, Lagoon View
  • Royal Room, 1 King Bed, Balcony, Ocean View
  • Royal Room, 2 Double Beds, Balcony, Ocean View

What’s around The Westin Resort & Spa Cancun

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 26 min walk
  • Delfines Beach - 27 min walk
  • Aquaworld - 3.7 mi / 6 km
  • Cancun Interactive Aquarium - 5.7 mi / 9.2 km
  • La Isla Shopping Mall - 6.8 mi / 10.9 km
  • Cancun Convention Center - 7.1 mi / 11.5 km
  • Tortuga Beach - 9 mi / 14.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

At a glance

Key facts

Hotel size

  • This hotel has 379 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 10 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 (rapid antigen screening) onsite for a surcharge. Reservations for health screenings are required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

*See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered locks/deadbolt
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Westin Resort & Spa, Cancun has couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily.

Dining

Sea & Stones Restaurant - Onsite restaurant.

Arena Sports Bar - Onsite restaurant. Open daily.

Sabor Casual Kitchen - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Playground on site
  • Volleyball on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

The Westin Resort & Spa Cancun’s small print

Also known as

  • Cancun Westin Resort
  • The Westin & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort
  • The Westin Resort & Spa Cancun Cancun
  • The Westin Resort & Spa Cancun Resort Cancun
  • Westin Cancun
  • Westin Resort Cancun
  • Cancun Westin
  • The Westin Resort Spa Cancun
  • Westin Hotel Cancun
  • Westin Resort & Spa Cancun Hotel Cancun
  • Westin Resort And Spa Cancun
  • Westin Resort

Policies

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Breakfast costs between MXN 346 and MXN 390 for adults, and MXN 176 and MXN 346 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Westin Resort & Spa Cancun

  • Does The Westin Resort & Spa Cancun offer free cancellation for a full refund?
    Yes, The Westin Resort & Spa Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Westin Resort & Spa Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Westin Resort & Spa Cancun?
    Yes, there's free self and valet parking.
  • Is there a pool at The Westin Resort & Spa Cancun?
    Yes, there are 6 outdoor pools and a children's pool.
  • Are pets allowed at The Westin Resort & Spa Cancun?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at The Westin Resort & Spa Cancun?
    You can check in from 4:00 PM - anytime. Check-out time is 10 AM. Express check-in and check-out and contactless check-out are available.
  • Are there restaurants at or near The Westin Resort & Spa Cancun?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Navios (7-min walk), El Conquistador (2.3 mi), and Captain's Cove (2.6 mi).
  • Is there an onsite casino at The Westin Resort & Spa Cancun?
    No, this resort doesn't have a casino, but Dubai Palace Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
  • What is there to do at The Westin Resort & Spa Cancun and nearby?
    Practice your swing on the tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. The Westin Resort & Spa Cancun also has a sauna and a steam room, as well as a garden.

Recent reviews

Very good 8.0 From 1,433 reviews

Very good 8.0
The room was gorgeous and it was very romantic. The service at the beach was extremely slow and often times I’d have to go to the bar myself in order to order because they would just forget about me. The line to check out was also insanely long.
us4 night trip
Good 6.0
It’s just ok but I wouldn’t recommend it.
Our stay was ok. The room was outdated overall. The bathtub looked very old. The shower was tiny and there was mold on the silicon caulking. The housekeepers could do a better job cleaning, there were some glass shelfs in the bathroom that were very dusty. The mirror in the bathroom was very old and not very clean. The beds were very comfortable. One thing that I was very disappointed with was that I requested ocean view and I assumed it would have a balcony but it didn’t. Also the beach it’s not the best. Our whole stay they had red flags which means you can’t get in the water and I think it’s always like that because of the way the beach is right there. We had to walk a couple properties down where there was a nice little area of beach where it looked nice and safe but since we weren’t guests at that hotel, we were not able to use their chairs and had to leave our stuff on the sand.
Maria, us3 night family trip
Exceptional 10.0
Excellent & Beautiful Hotel
EXCELLENT, my room was great . Ocean view nice size room , big bathroom with separate shower and tub , two big queen size beds and still ample space so we all weren’t on top of each other in the room. Excellent customer service and amenities . I look forward to staying here in the future !
Desiree, us1 night trip with friends
Good 6.0
Very unsatisfactory, will not stay again
The room i was granted is in urgent need of updates. It’s like I was transported to a room in the 80s. Old florring, stucko on the walls, art deco colors etc. the concept doesnt match at all the hotels image, lobby and price
mx2 night business trip
Very good 8.0
OK Resort
The resort is far from the hotel zone so you will need a car, or depend on taxis or Uber. The room is older and the pillows were pretty bad. The location is OK if you’re looking to hang by the pool and not go in the ocean. The entire week I was there, they had red flags out all along the stretch of beach by the hotel; so no swimming or entering the ocean.
Dimas, us4 night trip with friends
Exceptional 10.0
Everything was perfect! Location, view and service
Erika, us1 night trip with friends
Exceptional 10.0
Everything was perfect!
Erika, us1 night trip with friends
Good 6.0
Rooms are too old
us1 night trip
Very good 8.0
Nice and clean room and bed, beautiful view, but door been forced and cracked, no ceiling light, really cold floor, heavy curtains, hot shower was almost warm but still a bit cold. Could have more power plugs available.
us1 night trip with friends
Good 6.0
Ok stay
Location is nice, check out is very early at 10am - very clean.
alicia, us1 night family trip

The Westin Resort & Spa Cancun