6/10 Good
21 April 2022
Electricity outage no power for 3/4 of the stay
Unfortunately whilst we stayed at this hotel the power went out. We were informed by other guests however all lifts, lights, electricity and ability to go down stairs to our cars caused a chaotic night for us. No word from management.
With a 8 mth old baby on our return from dinner, next door, which had electricity, we had to carry our pram up the 3 flights of stairs. We had no direction or help from the reception staff. There was one torch provided to ALL guests. We had no belongings as they were down stairs in the car park. We acknowledge that the power went out however how can a new building not have a back up generator? After being provided entry into the garage by the receptionist we were able to get a few things. Enough for the baby, however us as adults could not get clothes, phone chargers or toiletries.
The next morning we asked for an 11am check out considering the time we had no power and our phones went flat. The receptions spun a story regarding the entire street being out of electricity which as educated individuals we found this extremely hard to believe considering the Tatts pub next door and petrol station over the road had full power. I’d suggest just being honest regarding the lack of emergency power and emergency plans that your business had.
The place was clean, and new. We were happy with the bedding and size of the rooms.
Paul, 1-night family trip
Verified Hotels.com guest review