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Hakuba Kokoro hotel

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View from room
Memory foam beds, in-room safe, individually decorated

Overview of Hakuba Kokoro hotel

Hakuba Kokoro hotel

3.0 star property
3-star ski hotel with free ski shuttle, near Hakuba Valley Ski Area

8.4/10 Very good

23 verified guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning
  • Bathtub
  • Ski facilities
  • Restaurant
5246 Hokujo Happo, Hakuba, Nagano, 399-9301

Room options

About this area

Getting around

  • Chikuni Station - 16 min drive
  • Nakatsuchi Station - 22 min drive
  • Hakuba Station - 24 min walk
  • Free ski shuttle


  • Ohyokkuri - 3 min walk
  • Maeda - 5 min walk
  • Unjaune - 11 min walk
  • Nonjae - 12 min walk
  • Izakaya Kaz - 14 min walk

About this property

Hakuba Kokoro hotel

Located 0.4 mi (0.7 km) from Hakuba Happo-One Ski Area, Hakuba Kokoro hotel features a free ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests looking for a bite to eat can check out 居酒屋ぱいかじ, which serves Japanese cuisine and is open for breakfast and dinner. Other features include a rooftop terrace and a terrace. Ski passes and storage are also available.


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 27 rooms


  • Check-in time from 3:00 PM - 10:00 PM
  • Minimum check-in age - 20
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:30 PM - 10:00 PM
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 20


  • Up to 4 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking


  • Free ski shuttle

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Japanese breakfast (surcharge) each morning 6:30 AM–8:00 AM
  • Restaurant
  • Coffee/tea in a common area
  • Shared microwave
  • Water dispenser

Traveling with children

  • Children stay free (see details)

What to do

  • Free ski shuttle
  • Ski passes
  • Sledding nearby
  • Hot springs nearby


  • Front desk (limited hours)
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Ski storage


  • Rooftop terrace


  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance


  • English
  • Japanese


  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snowboarding nearby
  • Ski rental shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Electric kettle
  • Slippers
  • Children's slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Memory foam mattress
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone
  • Electrical adapters/chargers


  • Housekeeping (on request)
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features


居酒屋ぱいかじ - This restaurant specializes in Japanese cuisine and serves breakfast and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

Optional extras

  • Japanese breakfast is offered for an extra charge of JPY 1000 for adults and JPY 700 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards and cash.

Property Registration Number 長野県大町保健所指令1大保第919-31

Also known as

Hakuba Kokoro hotel Hotel
Hakuba Kokoro hotel Hakuba
Hakuba Kokoro hotel Hotel Hakuba

Frequently asked questions

Does Hakuba Kokoro hotel offer free cancellation for a full refund?
Yes, Hakuba Kokoro hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hakuba Kokoro hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hakuba Kokoro hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hakuba Kokoro hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Hakuba Kokoro hotel?
You can check in from 3:00 PM - 10:00 PM. Check-out time is 10:00 AM.
What is there to do at Hakuba Kokoro hotel and nearby?
Have fun with nearby winter activities like cross-country skiing, snowboarding, and sledding. Additional recreation nearby includes hot springs.
Are there restaurants at or near Hakuba Kokoro hotel?
Yes, 居酒屋ぱいかじ offers Japanese cuisine. Nearby restaurants include Maeda (5-min walk), Unjaune (11-min walk), and Nonjae (12-min walk).
What's the area around Hakuba Kokoro hotel like?
Hakuba Kokoro hotel is in the heart of Hakuba, a short 9-minute walk from Hakuba Happo-One Ski Area and 11 minutes' walk from Happo-one Adam Gondola.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

yoshihiko, 1-night trip
Verified guest review

6/10 Good

It’s ok but wouldn’t go back
Rooms are very basic but comfortable. Hotel and rooms had a very strange smell. Not a good one. There are loud drinkers at the bar at night and the noise goes all through the hotel. If you’re a light sleeper this place isn’t for you. Breakfast cuts off early at 830 and is really not very good food. Onsen is so hot you literally can’t get in for more than 60 seconds.
4-night family trip
Verified guest review

10/10 Exceptional

It feels like we are part of their family. Everyone is so friendly and accommodating. The view from our room and from the roof top is breath taking. I’m sure gonna miss this experience. Forever in my ❤️.
Rina, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Visited with my wife, stayed there 4 nights. Service, was fantastic. Breakfast was amazing, in house onzen too Location is great. We really enjoyed our day there, look forward to visit next winter,
David, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel has a really good cost/benefit. The rooms were clean, there is a fairly good breakfast and the view was exactly as the website. It is well located, within steps from a wide variety of local restaurants and shops. Happo-One resort lifts 3A and 3B, gondola and ski jumping are about 500m from the hotel.
Gustavo, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Great hotel in a great location
Kokoro was a great hotel - really friendly staff, clean and comfortable with beautiful views of the Alps. It’s a few hundred meters - mostly flat and easily walkable, even in ski boots / from both the main Gondola and the Nakiyama Chairlift (opposite directions). The room we had was a twin/double - the space was big, but we still had a bit of trouble navigating four large suitcases (our fault for having so much luggage). We also put the beds together to form a massive bed. Breakfast was good and hearty - Australian travelers take note though: don’t expect an Australian hotel style buffet breakfast. It’s more like a European continental buffet, but with sausages instead of cold meats; and amazing Japanese green tea/mango roll cake instead of pastries.
1-night trip
Verified guest review

8/10 Very good

7-night trip
Verified Expedia guest review

8/10 Very good

Miki, 1-night trip
Verified guest review

10/10 Exceptional

Yoshie, 2-night romance trip
Verified Expedia guest review

6/10 Good

XIAOJUN, 2-night family trip
Verified guest review