Hotel Ma'xanab

Photo gallery for Hotel Ma'xanab

Primary image
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Overview of Hotel Ma'xanab

Hotel Ma'xanab

4.0 star property
Adults-only beachfront hotel with spa, near Tulum Beach

0 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
Map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Fitness center
  • Beach umbrellas
  • Beach towels
  • Beach bar
  • Room service
  • Terrace
  • Air conditioning
For families
  • Private bathroom
  • Separate dining area
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Tulum National Park - 8 min drive
  • Sian Ka'an Biosphere Reserve - 14 min drive
  • Playa Paraiso - 14 min drive
  • Tulum Mayan Ruins - 20 min drive
  • Gran Cenote - 22 min drive
  • Soliman Bay - 36 min drive
  • Dos Ojos Cenote - 50 min drive

About this property

Hotel Ma'xanab

At Hotel Ma'xanab, you can spend time at the beach enjoying beach umbrellas, beach massages, and beachside drinks, plus you'll be just steps from Tulum Beach. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages at the spa. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this upscale hotel include a fitness center, a terrace, and a garden. Fellow travelers say great things about the helpful staff.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:00 PM
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Beach bar
  • Room service (late night)

What to do

  • On the beach
  • Access to nearby outdoor pool

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Multilingual staff
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • Furnished balcony/patio
  • Individually furnished and decorated
  • Separate dining area

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa Ma'xanab. Massages are available on the beach and in the spa; other services include deep-tissue massages and sports massages.

The spa is open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

Overall score and ratings

10/10 Exceptional

gilberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marlon, 4-night trip
Verified Hotels.com guest review

6/10 Good

Nora, 3-night trip
Verified Expedia guest review

10/10 Exceptional

This is a beautiful hotel! Everyone on staff is wonderful. It’s cozy and romantic and very clean.
Elizabeth, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

My boyfriend and I went for a long weekend getaway trip and it was the PERFECT place! The hotel was stunning and very clean and the staff was extremely friendly and helpful. The food was also 10/10 - highly recommend and will definitely be back!
Olivia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Restaurant was exceptional! Staff very helpful and friendly - always available and quick to respond to any question or request. Facilities very modern and clean. Atmosphere very relaxing and peaceful. Definitely recommend and will come back.
Zoia, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ojay, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Bryan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We just returned from our stay at Ma'xanab and had a wonderful stay! The property is lovely but even better are the staff. I can't say enough great things about the front desk concierge team and the restaurant/bar staff-- they were always available and remembered our favorite orders. One morning we had to leave early for cenote expedition which meant we would miss the window for the lovely complimentary breakfast. We happened to mention it to the front desk and in the morning, breakfast arrived at our door complete with our coffee order which the staff remembered from the morning before! Wow! They all go above and beyond. Another thing to note, the hotel chef is amazing! Taste and presentation looked like a 5 star restaurant, but all in the convenience of our boutique hotel. We will definitely be back to Hotel Ma'xanab!
Marc, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

All the staff were amazing and very welcoming during our 8 day stay! The staff at ma’xanab guided us through everything making our stay 100x less stressful (we were stress free even as super anxious people lol) They helped us find different restaurants, gave us bikes to use during our stay, recommend different activities, and they had the BEST complimentary breakfast! Mario’s service to us was incredibly - that will not be forgotten! Thanks Ma’xanab we had an even better experience than we could’ve imagined!!!
destinee, 8-night romance trip
Verified Expedia guest review