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Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Photo gallery for Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers
Private beach, white sand, sun loungers, beach towels
Private beach, white sand, sun loungers, beach towels
Private beach, white sand, sun loungers, beach towels
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Overview of Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

4.0 star property
Costa Mujeres beachfront property with 5 restaurants and spa

8.2/10 Very good

1,049 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
Map
Lote 006, MZA 002, SM 006, Punta Sam, Zona Costera, Zona Continental, Costa Mujeres, QROO, 77400

Room options

About this area

What's nearby

  • On a private beach
  • Playa Mujeres Golf Club - 9 min drive
  • Ultramar Ferry Puerto Juárez - 21 min drive
  • Norte Beach - 94 min drive
  • Cancun Mall - 24 min drive
  • Puerto Cancun Marina Town Center - 24 min drive
  • Plaza Las Americas - 24 min drive
  • Playa Tortugas - 29 min drive
  • Langosta Beach - 31 min drive
  • Tortuga Beach - 32 min drive
  • Cancun Convention Center - 39 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 52 min drive

About this property

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive

Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive offers a private beach where you can relax in a sun lounger. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Dining choices include 5 restaurants and the 2 beach bars are great places to grab a cold drink. Other highlights at this upscale property include 2 swim-up bars, a free kid's club, and a poolside bar. Fellow travelers say good things about the helpful staff and beach location.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 496 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 7 bars/lounges
  • 2 beach bars
  • 2 swim-up bars
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground

What to do

  • On a private beach
  • Shopping

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2019
  • ATM/banking
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Designer stores on site
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Ceiling fan
  • Free stocked minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Alegria Spa. Services include massages. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Gran Caribe - Onsite buffet restaurant.
Tao Cat - This theme restaurant specializes in Asian cuisine. Open select days.
Siwichi - This theme restaurant specializes in vegetarian cuisine. Open select days.
Adelita - Onsite theme restaurant. Open select days.
BLoved - Onsite restaurant. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site. </p><p>This property accepts credit cards. Cash is not accepted.</p>

Frequently asked questions

Does Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon.
Is there an onsite casino at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
No, this property doesn't have a casino, but PlayCity Casino (17-min drive) and Royal Yak Casino and Sports Book (19-min drive) are both nearby.
What is there to do at Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive and nearby?
Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive has 2 swim-up bars, 2 outdoor pools, and a private beach, as well as a spa, a 24-hour fitness center, and an arcade.
Are there restaurants at or near Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive?
Yes, there are 5 onsite restaurants, featuring Asian cuisine. Nearby restaurants include Minino's (9.1 mi), La Catrina (9.1 mi), and Rolandi's (9.1 mi).
Does Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

8.2

Very good

9.0/10

Cleanliness

8.0/10

Staff & service

8.1/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Poor

Horrible customer service
The hotel itself was beautiful! Looked exactly like pictures and was clean. The service however was HORRIBLE!! We wanted our room decorated for a friends birthday and they said “oh yeah, yeah, whatever you want. we’ll get it all decorated and cleaned for the day” got back to the room hours later to find they still hadn’t even came to clean the room. Called the front desk and then they said “I’m sorry, we don’t offer that for decorations. It’s all extra and needs to be pre arranged” also that the room now “won’t be cleaned until the next day!!” I also read prior to booking about there being an issue reserving restaurants so I called when looking to book and they reassured me that there would be NO issue booking and there’s plenty of spots to eat. Once again got to the hotel and tried to book a reservation for a birthday dinner and there was NO available reservations for all the restaurants and that we’d have to go to the buffet. They told us it gets booked 2 days in advance. We finally got into a restaurant for dinner and the food was not good whatsoever. The breakfast buffet and casual lunch taco spots were the only good meal there. Day two had ANOTHER issue with them not cleaning our room for the day. Had to call and complain and finally got someone to come clean. Overall the customer service was the worst I’ve experienced in all my trips to Mexico. I’d never come back nor recommend to any friends.
Chelsie, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Elena, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is in the the Ones I best liked it. Installations are great, pools are amazing, variety of food at the buffet. In general is a great hotel to take a nice vacations.
Verified Expedia guest review

10/10 Exceptional

This resort was clean and very nice! The staff were great. The food and entertainment were top notch!
Britany Marie, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Austin Ogilvie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Rooms are excellent buildings for very very no The condition of the entire property at this point was very good
roland, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ashmy Ann, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel! Amazing staff and food! This was our second time there and we are already planning a third
Alexandr, 7-night family trip
Verified Expedia guest review

8/10 Very good

Great property. Would have liked more activities. A little too isolated from other places.
Delfina, 5-night family trip
Verified Expedia guest review

6/10 Good

The food is decent, service sucks. Overall clean hotel with good campsite. They really need to get better way of reserving the restaurants, with their platform in place it’s extremely difficult. I would never had gone here if I new how bad the service are.
David, 5-night family trip
Verified Orbitz guest review