Kimpton Hotel Vintage Portland, Portland, United States of America

We thoroughly enjoyed our stay over the holiday weekend. The moment we arrived we noticed the service was exceptional. Each employee was beyond nice and very helpful. We stayed on the tenth floor in a loft and have nothing but positive feelings about our stay accept for room service. Let’s please take into consideration that the restaurant is under renovation so they are making due with what they have. But we ordered room service and the lines were not connecting to the kitchen to place an order. The front desk kindly took out information then had them call us. When the woman called you could tell she was annoyed, understandably with a hectic Sunday morning, but none the less she was rude. I would ask to order something and she would just respond were out of that. We’re out of that too. Eventually I found something they weren’t out of we requested to changes to the order and she stated it will be up in 30 minutes. I thanked her and she just hung up. An hour later our food arrived cold and incorrect. We didn’t bring it up because it wasn’t worth the wait and we were starving. So out recommendation is don’t order room service here, but do stay! I would have given them 5 stars for sure if the woman hadn’t been rude I could have looked past the bad cold food. We would stay here again.

AMAZING SERVICE AND GREAT LOCATION. ROOM WAS VERY NICE TOO!

Great spot. Super friendly staff

A step above the typical hotel.

My only criticism was the level of city noise. I’m not sure the hotel could do much to buffer it but we were kept awake by the garbage truck and perhaps a street cleaner in the wee hours of the night. We are parents of young children and were really looking forward to uninterrupted sleep.