2/10 Poor
8 September 2023
Avoid at all costs. Stay somewhere else.
Terrible check in. The comfort room has an extremely noisy a/c. When I mentioned my concern, the woman at check in turned sour. She claimed all the a/c’s in every room were exactly the same. I asked to see another room (a standard room), and of course the a/c was extremely quiet. Her dishonesty and rudeness are unacceptable. The other woman at morning shift is unfriendly and everything you request such as ice or coffee is a huge inconvenience to her day. Unbelievable, this staff clearly needs a course in customer service. It is so difficult for these women to smile, greet you kindly and treat you by like a valued client. Very tiring to constantly be exposed to their nastiness. Breakfast was awful, the same every morning - rotten apples, unripe pears, stale toast, didn’t try the store bought croissants. This is not a 3 star hotel, barely 1 star - and the hallway smells like cigarettes, they try to camouflage with scented candles, not good. Stay at your own risk!!! They finally agreed to charge us the standard room rate - unbelievable since we stayed in a standard room, since they refused to have the a/c serviced in the more expensive room. So many other really lovely hotels in the area.
Robert
Robert, 4-night trip
Verified Hotels.com guest review
