Four Points by Sheraton Surabaya, Pakuwon Indah

Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Lobby
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas
Premium bedding, down comforters, minibar, in-room safe

Overview of Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
4-star hotel with 3 outdoor pools, connected to the convention center, near Pakuwon Mall

9.2/10 Superb

37 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 3 outdoor pools
  • Breakfast available
  • Valet parking
  • Children's pool
  • 24-hour business center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
For families
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • Pakuwon Mall - 1 min drive
  • Ciputra Waterpark - 17 min drive
  • Surabaya Town Square - 21 min drive
  • Surabaya Zoo - 30 min drive
  • BG Junction - 31 min drive
  • Tunjungan Plaza - 33 min drive
  • Submarine Monument (Monumen Kapal Selam) - 37 min drive
  • Surabaya Plaza Shopping Mall - 34 min drive
  • Grand City Surabaya - 36 min drive
  • Heroic Monument - 30 min drive
  • Galaxy Mall - 45 min drive

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Surabaya Pasar Turi Station - 33 min drive
  • Surabaya Gubeng Station - 36 min drive
  • Airport shuttle (surcharge)

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah offers an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. After taking a dip in one of the 3 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 317 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • Bar/lounge

Taking the kids

  • Children's pool

What to do

  • Shopping
  • Access to nearby outdoor pool

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 3 outdoor pools
  • Shopping mall on site
  • 24-hour pool access

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Grab bar near toilet
  • Wheelchair-width doorways

Languages spoken

  • English
  • Indonesian

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 288000 for adults and IDR 144000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Laundry facilities are available for an extra charge of IDR 100000 per day

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for IDR 380000.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Overall score and ratings

9.2

Superb

9.6/10

Cleanliness

9.5/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Above and Beyond
Customer service exceeded expectations at every level. The room was very comfortable and clean. Our housekeeping services were very attentive to our needs and did an excellent job. Every member of the breakfast buffet team did a fine job including Chef Hidayat who went out of his way to speak to us and inquire as to our needs. We loved our stay at Sheraton 4 Points, Pakuwon Mall!
Cheryl, 13-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The location is very convenient and I got a free room upgrade.
Kelvin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Sufan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Delfin, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

One of the best hotel in Surabaya!!
Hotel yang sangat istimewa..view terbaik dan staffny juga the best..Mr Yoga yg ramah dan membantu.. terima kasih bnyak juga utk housekeeping Mr Anam yang mempersiapkan dan memberikan note+beruang handuk yg menjadikan hari kita semakin menyenangkan di hotel🙏 Hal yg simple tp membuat kita senang sekali😘 Bakalan stay lagi ke hotel ini👍👍
Novi, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1st time staying at the Four Points Pakuwon, felt like a new hotel (which i think it was) and staff are all very friendly and attentive. The Junior suite room was nice and I really recommend it because it has more area for my 1 year old daughter to play around and the bed is spacious for all 3 of us together. Tried the pool and its suitable for kids, but i would say its too windy at the time. Maybe they need to provide an FB service at the pool to serve hot drinks and meal. Breakfast was nice with options of various traditional Indonesian food which is tasty (close to the authentic downtown taste). Overall stay is very good.
1-night family trip
Verified Expedia guest review

8/10 Very good

ALEX MENG JYE, 1-night trip
Verified Hotels.com guest review