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All properties in Melbourne, Victoria, Australia

Mercure Welcome Melbourne

3.5-star hotel with bar/lounge, near Melbourne Central

  • Free WiFi

Restrictions related to your trip

  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Standard Room, 1 King Bed - Guest Room
  • Standard Room, 1 King Bed - Guest Room
  • Superior Room, 1 King Bed - Bathroom
  • Superior Room, 1 King Bed - Bathroom
  • Standard Room, 1 King Bed - Guest Room
Standard Room, 1 King Bed - Guest Room. Image 1 of 51.
1 / 51Standard Room, 1 King Bed - Guest Room
265 Little Bourke Street, Melbourne, 3000, VIC, Australia
7.6.Good.
  • We were upgraded to the 5* Pullman due to our medical visit being the virus and the…

    May 19, 2020

  • Friendly and helpful staff especially at the Louden

    Mar 15, 2020

See all 712 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels), COVID-19 Guidelines (CDC), and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Dining options
Transport options
  • Free WiFi
  • Parking available
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 330 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Valet parking
  • Airport shuttle

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In Melbourne Central Business District
  • Melbourne Central - 5 min walk
  • Princess Theatre - 10 min walk
  • Queen Victoria Market - 13 min walk
  • SEA LIFE Melbourne - 17 min walk
  • Melbourne Convention and Exhibition Centre - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Room, 1 King Bed
  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Twin Beds
  • Superior Room, 2 Twin Beds
  • Superior Family Room, 1 King Bed & 1 Twin Bed
  • Standard Room, 1 King Bed
  • Standard Room, 3 Twin Beds
  • Standard Room, 1 Queen Bed (Premium)
  • Superior Room, 2 Queen Beds
  • Privilege, Room, 1 King Bed

What’s around

Landmarks

  • In Melbourne Central Business District
  • Melbourne Central - 5 min walk
  • Princess Theatre - 10 min walk
  • Queen Victoria Market - 13 min walk
  • SEA LIFE Melbourne - 17 min walk
  • Melbourne Convention and Exhibition Centre - 22 min walk
  • Crown Casino and Entertainment Complex - 23 min walk
  • Marvel Stadium - 24 min walk
  • Melbourne Cricket Ground - 25 min walk
  • Rod Laver Arena - 27 min walk

Getting around

  • Melbourne Airport (MEL) - 19 min drive
  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Avalon Airport (AVV) - 42 min drive
  • Flinders Street Station - 9 min walk
  • Southern Cross Station - 15 min walk
  • Showgrounds Station - 8 min drive
  • Melbourne Central Station - 6 min walk
  • Parliament Station - 10 min walk
  • Flagstaff Station - 12 min walk
  • Airport shuttle (surcharge)
map
See on map
265 Little Bourke Street, Melbourne, 3000, VIC, Australia

At a glance

Hotel size

  • This hotel has 330 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite valet parking (AUD 60 per night)
  • Wheelchair-accessible parking on site
  • Offsite parking nearby (AUD 20 per night)

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Bar/lounge
  • Coffee shop/café
  • Room service

Things to do

  • Bicycle rentals nearby
  • Golfing nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Louden Kitchen Grill - This restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Soul Cafe - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Breakfast costs between AUD 15 and AUD 30 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 15 (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of AUD 1.3

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for AUD 40.0 per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs AUD 60 per night
  • Parking is available nearby and costs AUD 20 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

  • Melbourne Mercure
  • Welcome Mercure Melbourne
  • Accor Welcome Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Hotel
  • Mercure Welcome Melbourne Melbourne
  • Mercure Welcome Melbourne Hotel Melbourne
  • Melbourne Welcome
  • Melbourne Welcome Mercure
  • Mercure Melbourne
  • Mercure Welcome
  • Mercure Welcome Hotel
  • Mercure Welcome Hotel Melbourne
  • Mercure Welcome Melbourne
  • Welcome Mercure

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Mercure Welcome Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs AUD 60 per night.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, an airport shuttle is available. The charge is AUD 15 one-way.
  • No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (4-min drive) is nearby.
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course.
7.6.Good.
  • 10.0.Exceptional

    Close to everything in the CBD, but room was nice & quiet

    1 night business trip, Mar 13, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Very small room for price and all facilities tired, marked and no pride in appearance.

    1 night romance trip, Mar 13, 2020

    Verified Wotif guest review

  • 8.0.Very good

    This property was perfectly situated, great location.

    1 night trip with friends, Mar 13, 2020

    Verified Wotif guest review

  • 4.0.Fair

    We stayed two nights and got allotted three rooms. First night could not get in to our room, reception said some one had changed the lock and never notified them. Given another room and too noisy all night no sleep due to loud rumbling noise nonstop. Next morning found our head board was up against the lift walls hence the noise. There was poo from someone’s finger on the bathroom switch’s cleaner did not do a good job. We complained and given another room. This was a better bed and decent pillows so got a good sleep. However other guests don’t think when yelling, giggling in the corridors at 2 am in the morning. Staff were good but would think twice booking in again as rooms to small. On leaving they refused to give us a printed out receipt for us to hand in because we had booked on line.

    1 night romance trip, Mar 11, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Good location. Very near to many trams stop, shopping malls and food outlets.

    4 night trip, Mar 8, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    The staff were rude and unprofessional. Specifically referring to the manager. The room was a terrible set-up. TV hidden in the corner and almost impossible to watch. Small and no view.

    2 night trip, Mar 6, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Well I wouldn’t really class this as a Mercure. It’s actually a really old a poorly appointed Ibis. Be prepared for a saggy bed and an aircon system that sounds like a train. Definitely not worth more than $120 a night. Having said that it was clean and the staff were friendly and reasonably efficient.

    1 night business trip, Mar 3, 2020

    Verified Wotif guest review

  • 8.0.Very good

    Value for Money

    Checking in was a tad painful but after that we were pleasantly surprised--great price for very comfortable accommodation

    N, 2 night trip, Mar 1, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Great location, easily accessible to shopping and eating out. Room was spacious and clean. Check out at 11am was great. Only problem was when we tried to check in we were told our booking had been cancelled, which we couldn't understand as we had only booked the night before online. We were told it had been cancelled and there were no rooms left in the same price range. We showed our bank statement saying that the room had already come out of our account and that we definitely hadn't cancelled. We got sent around to the café with a coffee voucher and told to come back in half an hour. It was an inconvenience as my husband had come straight from work and needed to shower so we could meet friends in the city. We went back and they had a room for us. The lady was very apologetic, but it was a bit frustrating for this to have happened and pushed our plans out.

    1 night family trip, Feb 28, 2020

    Verified Lastminute guest review

  • 8.0.Very good

    Everything was good other than that room was bit smaller then what I though and different the one on the in website pictures.

    1 night family trip, Feb 28, 2020

    Verified Expedia guest review

See all 712 reviews