Best Western Plus The Charles Hotel

Photo gallery for Best Western Plus The Charles Hotel

Primary image
Indoor pool
Indoor pool
Premium bedding, pillowtop beds, in-room safe, desk
In-room dining

Overview of Best Western Plus The Charles Hotel

Best Western Plus The Charles Hotel

3.0 star property
Riverfront St. Charles hotel with indoor pool

7.8/10 Good

1,000 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
1425 South 5th Street, St. Charles, MO, 63301
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Free area shuttle
  • Fitness center
  • Business center
  • Casino shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Lobby fireplace
  • Vending machine
For families
  • Rollaway/extra beds
  • Microwave
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Ameristar Casino St. Charles - 2 min drive
  • Hollywood Casino Amphitheatre - 4 min drive
  • Hollywood Casino - 7 min drive
  • Westport Plaza - 12 min drive
  • Mississippi River - 43 min drive

Getting around

  • St. Louis Lambert Intl. Airport (STL) - 11 min drive
  • St. Louis, MO (SUS-Spirit of St. Louis) - 21 min drive
  • Kirkwood Station - 22 min drive
  • Free area shuttle
  • Casino shuttle (surcharge)

About this property

Best Western Plus The Charles Hotel

Located near a train station, Best Western Plus The Charles Hotel is a great choice for a stay in St. Charles. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Dennys, which serves American cuisine and is open for breakfast, lunch, and dinner. A fitness center and a terrace are offered, and in-room conveniences include refrigerators and microwaves. The nearby shopping and spacious guestrooms get great marks from fellow travelers.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 133 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - 3:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Offsite

  • Free area shuttle
  • Casino shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Coffee/tea in a common area
  • Barbecue grills

Traveling with children

  • Free local shuttle

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Visual alarms in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Dennys - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Casino shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Plus Charles
Best Western Plus Charles Hotel
Best Western Plus The Charles
Best Western Plus The Charles Hotel Hotel
Best Western Plus The Charles Hotel St. Charles
Best Western Plus The Charles Hotel Hotel St. Charles

Frequently asked questions

Overall score and ratings

7.8

Good

7.9/10

Cleanliness

8.4/10

Staff & service

7.9/10

Amenities

7.7/10

Property conditions & facilities

7.7/10

Eco-friendliness

6/10 Good

Look elsewhere
Hotel is being rehabbed. Toilet was very low to the floor, water ran well from shower head but not tub faucet, ac couldnt keep up with the heat and made the room feel damp, closet had a rod less than 5 ft from the floor so my wedding dress bunched up on the floor. Had i visited beforehand i would have not chosen this hotel.
Melanie, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Steve, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good breakfast.
Galen, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good for the price
Definitely an outdated hotel, but for the price it is what I expected. The drain in the shower didnt drain very well. The A/C unit didn't work all that well and made the air in the room very muggy. Breakfast was delicious. Linens and towels were clean.
2-night family trip
Verified Hotels.com guest review

6/10 Good

Lack of follow through
The hotel is older and clearly is based on the condition of the inside. The drain in my tub is slow so I brought it to the attention of the hotel. By the time I got back from my meetings the issue was resolved. I was staying five nights and did not require daily room cleaning but asked the desk clerk to have housekeeping clean the room. It was acknowledged but not done. The next day I made the same request pointing out that it had not been done before and the front desk clerk told me they would take care of it. When I returned from my meetings that day I found that no one had touched my room.
Joseph, 5-night business trip
Verified Hotels.com guest review

8/10 Very good

Good business trip
The staff was very friendly and helpful. My only complaint is that the lighting in the room was not very good.
Georgianne, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Disappointing
For $200 a night, it was very disappointing. The shower did not drain, so we had to have maintenance come. The TV was small and did not have streaming options. Breakfast was ok. The bed was hard but comfortable. The jacuzzi tub worked. The pool area was clean. Definitely NOT worth the price, though.
Rhonda, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Jeremy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would stay again
Room was clean, sheets smelled good. Room was clean, bathroom was clean exept one spot under the toilet where eurine had dripped and was not mopped up. Other then that everything was good. Good breakfast quite a good variety, from cereals to hot food.
Anita, 1-night trip
Verified Hotels.com guest review