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1 room, 2 adults
Aparthotel

La Capitana Old San Juan

3-star3 stars
412 Calle Norzagaray, San Juan, San Juan, 00901, Puerto Rico

3-star aparthotel, steps from Castillo de San Cristobal
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Our balcony view apartment was perfect for our stay in Old San Juan. Although the…Jul 10, 2020
  • first they try to put me in back apt. after i complain they gave me the apt i pay for -…Mar 17, 2020

La Capitana Old San Juan

  • Apartment, Balcony, Ocean View
  • Zen Atlantis Place

What’s around La Capitana Old San Juan

Landmarks

  • In Old San Juan
  • Port of San Juan - 9 min walk
  • San Juan Gate - 11 min walk
  • Condado Beach - 43 min walk
  • Castillo de San Cristobal - 6 min walk
  • San Juan Cathedral - 9 min walk
  • La Fortaleza - 12 min walk
  • Escambron Beach - 32 min walk

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 15 min drive
  • Ponce (PSE-Mercedita) - 84 min drive
  • Rafael Hernandez Airport (BQN) - 106 min drive
  • Mayaguez (MAZ-Eugenio Maria de Hostos) - 121 min drive

At a glance

Key facts

Size

  • 11 apartments

Arriving/leaving

  • Check-in time 3:00 PM-3:00 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
There is no front desk at this property. The check-in location differs from the property location. To check in, go to Calle Norzagaray 412 and Calle Sol 413 To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email with check-in instructions and key retrieval information prior to arrival. Guests can access their accommodation through a private entrance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

The manager

The manager

Speaks: English, Spanish.

At the aparthotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
Services
  • Dry cleaning/laundry service
Languages Spoken
  • English
  • Spanish

In the apartment

Home comforts
  • In-room climate control (air conditioning)
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Stay connected
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
More
  • Housekeeping - once per stay

La Capitana Old San Juan’s small print

Also known as

  • La Capitana Old Juan Juan
  • La Capitana Old San Juan San Juan
  • La Capitana Old San Juan Aparthotel
  • La Capitana Old San Juan Aparthotel San Juan

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

This property accepts credit cards. Cash is not accepted.

Optional extras

Breakfast costs between USD 15 and USD 25 for adults, and USD 10 and USD 20 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for La Capitana Old San Juan

  • Does La Capitana Old San Juan offer free cancellation for a full refund?
    Yes, La Capitana Old San Juan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at La Capitana Old San Juan?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at La Capitana Old San Juan?
    Sorry, there's no onsite parking at La Capitana Old San Juan.
  • Are pets allowed at La Capitana Old San Juan?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at La Capitana Old San Juan?
    You can check in from 3:00 PM - 3:00 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
  • Are there restaurants at or near La Capitana Old San Juan?
    Yes. Nearby restaurants include Cafe Berlin (3-min walk), Caficultura (3-min walk), and La Madre (3-min walk).

Recent reviews

Good 6.8 From 42 reviews

Good 6.0
Generally good overall
Generalyy good but when we had trouble getting in, there was no answer when I called and no return call when I left a msg. No wash cloths, were told we'd have to walk the 4 blocks to the "office" to get them. No sheets on the sleeper sofa. Were told we'd have to walk again to the office to get them, at 10:00 at night!! No hot water in one of the bathrooms. Really nice, though, to be able to leave our bags there after ckg out til we got a rental car and got back.
Lydia, us1 night family trip
Exceptional 10.0
The view from the “Balcony” room was incredible. The place was surprisingly big too which was nice. Can’t believe the price we paid. Definitely would have paid more for that room.
Justin, us1 night romance trip
Poor 2.0
Horrible manGement
This place is horrible. No hot water even after running it 30 minutes. TV was internet only but my Netflix would not work due to outdated software in TV/modem. Called to ask for help with issues and I was told no one was on duty or available that could discuss issues. Hotel/Expedia needs to remove this property from their listing.
lacy, us2 night trip
Exceptional 10.0
This a a beautiful property in an amazing location.
us1 night family trip
Fair 4.0
Wasn’t what we expected. No chest of drawers. TV was on a shelf that was falling off the wall. We had to ask for 2nd roll of toilet paper and more than two towels.
Trish, us4 night trip
Fair 4.0
The view and location was great. Other than that there was no hot water and the water pressure in the shower was a mere trickle. The towels were stained, ratty and looked liked rags I would clean my floors with. The wifi would not connect with our phones or devices. We called to the property management number for help and someone came over the first night and connected the tv to the wifi ...but only our Netflix account worked- no cable and still no wifi for our phones. After that they stopped answering our calls. The whole place was dirty.... countertops, walls, hair clumps on the shower walls, even the light switches were coated in dirt. Needs to be throughly wiped down, disinfected and floors bleached clean. No elevator. Very narrow staircase to carry luggage up if you are staying on the 2nd or 3rd floor. Still had an amazing time in Puerto Rico- wished I stayed somewhere else.
Nicole, ca4 night romance trip
Poor 2.0
This was a terrible place to stay. I didn't receive a code to get my key and had to call to get it. They didn't answer the phone so I had to walk a few blocks to the sister property to get it. An employee walked back with me to get me into my balcony room. It wasn't at all what I expected. Cleanliness was not a priority and the water was not hot. There were several other people that also had problems with codes and getting into their rooms. On the plus side was the view from my balcony and working air conditioning. There are definitely better places to stay in Old San Juan.
us1 night romance trip
Very good 8.0
La capitana and options
Good location but I would rather stay at main hotel. This building is 3 blocks away but near the fort and on ocean. The main building has pool and food. This unit was large and comfortable. No parking.
randy, us1 night trip
Good 6.0
Great view not so great air conditioning
I would give this property 3 out of 5 stars. It was a good location in Old San Juan and the room was huge. It had a full kitchen with utensils and dishes. However there was only 1 air condition unit for a 3 room apt and it was located in the bedroom, there was not a couch in the living room only a murphy bed. Our room was on the 3rd floor which proved to be difficult considering there was not a elevator. The room and the furnishings were a bit beat up, there was a coffee pot but no coffee... But it had a great view of the city and the ocean, with a balcony!!
christopher, us1 night trip
Exceptional 10.0
It was better than expected!!!
Nidia, us1 night family trip

La Capitana Old San Juan