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All properties in Grand Rapids, Michigan, United States of America

Best Western Hospitality Hotel & Suites

Suburban Grand Rapids hotel with indoor pool

  • Free WiFi and free parking
From
Rs5,553

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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  • Pool
  • Pool
  • Pool
  • Exterior
  • Pool
Pool. Image 1 of 39.
1 / 39Pool
5500 28th Street SE, Grand Rapids, 49512, MI, United States of America
7.4.Good.
  • The hotel looked like it was recently remodeled. Okay place if you need to stay the night…

    Nov 6, 2021

  • There were dead bugs on the floor and bugs in the bed. The carpet was half ripped up on a…

    Oct 2, 2021

See all 400 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Dining options
Easy parking
Shopping
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 120 smoke-free guestrooms
  • Daily housekeeping
  • 1 indoor pool
  • 24-hour room service
  • Fitness center
  • 24-hour business center

For families

  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • MSA Fieldhouse - 9 min walk
  • Patterson Ice Center - 22 min walk
  • Woodland Mall - 2.8 mi / 4.6 km
  • Centerpointe Mall - 2.4 mi / 3.8 km
  • Watermark Country Club - 2.9 mi / 4.6 km
  • Calvin College - 4.2 mi / 6.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 1 Queen Bed, Accessible, Non Smoking
  • Standard Room, 1 Queen Bed, Accessible, Bathtub
  • Suite, 1 King Bed, Non Smoking, Kitchenette

What’s around

Landmarks

  • MSA Fieldhouse - 9 min walk
  • Patterson Ice Center - 22 min walk
  • Woodland Mall - 2.8 mi / 4.6 km
  • Centerpointe Mall - 2.4 mi / 3.8 km
  • Watermark Country Club - 2.9 mi / 4.6 km
  • Calvin College - 4.2 mi / 6.7 km
  • Frederik Meijer Gardens and Sculpture Park - 6.7 mi / 10.7 km
  • Decatur Vein Clinic - 3.8 mi / 6.1 km
  • Calvin College Ecosystem Preserve - 4 mi / 6.4 km
  • Forest Hills Fine Arts Center - 4.1 mi / 6.7 km
  • Amway World Headquarters - 5.5 mi / 8.8 km

Getting around

  • Gerald R. Ford International Airport (GRR) - 7 min drive
  • Grand Rapids Station - 12 min drive
map
See on map
5500 28th Street SE, Grand Rapids, 49512, MI, United States of America

At a glance

Hotel size

  • This hotel has 120 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-3:00 AM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • 2 per room (up to 40 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Number of indoor pools - 1
  • Fitness facilities
  • Number of spa tubs - 1

Working away

  • 24-hour business center
  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Year Built - 1970
  • Elevator
  • Safe-deposit box at front desk
  • Picnic area
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Closed captioned TV

Languages Spoken

  • Arabic
  • Bulgarian
  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Refundable depositPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 100.00 per accommodation, per stay

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Cribs/infant beds are available for USD 10.0 per night
  • Rollaway beds are available for USD 10.0 per night

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pet deposit: USD 10.00 per day
  • Pets are allowed for an extra charge of USD 10 per pet, per day (maximum USD 70.00 per stay)
  • Service animals exempt from fees

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit/debit cards. Cash is not accepted.

Also known as

  • Hospitality & Suites Rapids
  • Best Western Hospitality Hotel & Suites Hotel Grand Rapids
  • Best Western Hospitality Grand Rapids
  • Best Western Hospitality Hotel
  • Best Western Hospitality Hotel Grand Rapids
  • Best Western Hospitality Hotel And Suites
  • Best Western Grand Rapids
  • Grand Rapids Best Western
  • Best Western Hospitality Hotel & Suites Hotel
  • Best Western Hospitality Hotel & Suites Grand Rapids

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Best Western Hospitality Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool.
  • Yes, pets are welcome, with a limit of 2 per room and maximum weight of 40 lbs per pet. There's a charge of USD 10 per pet, per day, and there's also a deposit of USD 10.00 per day. Service animals are exempt from fees.
  • You can check in from 3 PM - 3:00 AM. Check-out time is 11 AM. Express check-out is available.
  • Yes. Nearby restaurants include Indian Masala (6-min walk), IHOP (10-min walk), and LongHorn Steakhouse (11-min walk).
  • Best Western Hospitality Hotel & Suites has an indoor pool and a spa tub, as well as a fitness center and a picnic area.
7.4.Good.
  • 6.0.Good

    Poor condition

    Hotel in poor condition Ben’s not comfortable

    Rebecca, 1 night trip, Sep 23, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Could use upgrading

    Great pool, although towels needed more frequent replenishment. Disappointed that many front desk personnel were not wearing masks. Advertised buffet breakfast was a slim continental offering, but understandable due to COVID. Advertised shuttle no longer available. Request ( on door) for room to be made up ( after 3 days into my stay) didn’t happen until I went directly to front desk. There was a plastic knife on my room floor from the day of arrival until I left 5 days later. Overall… you get what you pay for, and the rates were good. I think they might be short handed.

    Beverly, 4 night trip, Sep 23, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Use caution

    There was no hot breakfast as advertised, our rooms were tended by staff at all. We have to get our own towels and toiletries. There were frequently out of towel and toiletries. We never got blankets for our pull out. The jeys didnt work several times. Our room was upgraded after the door on our room took 30 plus minutes to get open. The night staff left the floor wet with no signs and i almost fell

    sharolyn, 4 night family trip, Sep 16, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Family trip

    It was a basic room. The HVAC system filters where completely plugged up so I had to pull them out to get any air flow. Beds where just basic beds. The pool and spa was fun and out main reason for going

    David, 1 night family trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Pay Extra and Stay Elsewhere

    Pictures on Website are deceiving. Hotel definitely run down. Some of the staff were friendly and helpful ,while others were less attentive. Breakfast was extremely basic as a result of Covid deapite the other hotels in area being back to full service. No cribs or pack in play offered so not entirely family friendly. Overall disappointed. Will not be booking this particular hotel again.

    Kelly, 1 night family trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Hotel shows wear. Needs updating. We told we needed our cleaned but it didn’t happen.

    Margaret, 4 night family trip, Sep 3, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    While i understand this wasn't a 5 star hotel, it was pretty disappointing. Our room never got cleaned, we never got fresh towels, the toilet seat was broken and at times our door wouldn't fully close because the latch was loose. The hall outside our room smelled strongly of weed at all times. Kids yelling and playing in the hall. The outside locked doors were always blocked open for anyone to walk in, posing security issues. Shady looking people walking around at night in the parking lot. Would not go back.

    James, 2 night romance trip, Aug 27, 2021

    Verified Travelocity guest review

  • 2.0.Poor

    Tired worn out property. Poorly maintained. Stayed 3 nights and the room was not serviced once. Would never go back or recommend.

    Gordon, 3 night trip, Aug 24, 2021

    Verified Travelocity guest review

  • 6.0.Good

    The bed was terribly uncomfortable and I ended up sleeping on the sofa. Our room was located at the farthest point away from the elevator and was very difficult for us seniors (81 yr old) to walk to so we stayed in our room rather than going places in the area. The staff was accommodating but not overly friendly. Our room was not serviced daily. Our garbage piled up and we had to ask for coffee. Not impressed at all.

    Patricia, 2 night romance trip, Aug 20, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    All clean!

    2 night business trip, Aug 18, 2021

    Verified Expedia guest review

See all 400 reviews