Hilton Guatemala City

Photo gallery for Hilton Guatemala City

Primary image
Outdoor pool
Outdoor pool
Egyptian cotton sheets, hypo-allergenic bedding, down comforters
Egyptian cotton sheets, hypo-allergenic bedding, down comforters

Overview of Hilton Guatemala City

Hilton Guatemala City

4.5 star property
Luxury hotel in Santa Catarina Pinula with outdoor pool and restaurant

8.6/10 Fabulous

530 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Pet-friendly
  • Gym
  • Air conditioning
Map
Prolongacion Boulevard Los Proceres, KM 9, Zona 15, Santa Catarina Pinula, 01001
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Fitness center
  • Sauna
  • Valet parking
  • 24-hour room service
  • In-room childcare
  • Business center
For families
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Private bathroom
  • Separate sitting area
  • Garden
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Oakland Mall - 14 min drive
  • Paseo Cayala - 12 min drive
  • Embassy of Mexico in Guatemala - 14 min drive
  • El Obelisco - 14 min drive
  • U.S. Embassy in Guatemala - 16 min drive
  • Avenida La Reforma - 14 min drive
  • Estadio Nacional Mateo Flores - 15 min drive
  • Torre del Reformador - 18 min drive
  • Teatro Nacional - 20 min drive
  • Guatemala City Hall - 19 min drive
  • La Aurora Zoo - 22 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 25 min drive

About this property

Hilton Guatemala City

At Hilton Guatemala City, you'll be 4 mi (6.4 km) from Paseo Cayala and 4.5 mi (7.2 km) from U.S. Embassy in Guatemala. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Las Ventanas, which serves breakfast, lunch, and dinner. This luxurious hotel also features a bar/lounge, a fitness center, and a sauna. The helpful staff and nice bathrooms get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3 PM - 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 20 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • Free onsite self parking
  • Onsite valet parking (USD 10 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Childcare in room (surcharge)

Working away

  • Business center
  • 12 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • Built in 1995
  • ATM/banking
  • Garden
  • Piano
  • Fitness center
  • An outdoor pool
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Memory foam mattress
  • Free extra futon
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Yard
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurante Las Ventanas - This restaurant serves breakfast, brunch, lunch, and dinner.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 10 per night (rates may vary)
  • WiFi is available in public areas for USD 10 per day (rates may vary)
  • Wired Internet access is available in guestrooms for USD 10 per day (rates may vary)
  • Wired Internet access is available in public areas for USD 10 per day (rates may vary)
  • Breakfast costs between USD 10 and USD 17 for adults, and USD 10 and USD 17 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 25 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Valet parking costs USD 10 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

Long-term renters welcome.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Guatemala Hotel Vista Real
Guatemala Vista Real
Guatemala Vista Real Hotel
Hotel Real Guatemala
Hotel Vista Real
Hotel Vista Real Guatemala
Vista Guatemala
Vista Real
Vista Real Guatemala
Vista Real Hotel
Hotel Vista Real Guatemala City
Hotel Vista Real Guatemala Guatemala City
Hilton Guatemala City Hotel
Hilton Guatemala City
Hilton Guatemala City Hotel
Hilton Guatemala City Santa Catarina Pinula
Hilton Guatemala City Hotel Santa Catarina Pinula

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.1/10

Cleanliness

8.7/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

James, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Almost everything was perfect; however, reception was extremely slow. Personnel at the desk was not well trained.
Alejandro, 6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Julie, 1-night trip
Verified Expedia guest review

8/10 Very good

No room service (for food) after 9 pm? Really? Breakfast only buffet no a la carta. The staff at Front Desk did an awesome job! I suppose that the breakfast was included, but it wasn't...I tell them I will return to pay the bill, because my wallet was on my room.. two minutes later, they were chasing me at my room to pay! So disgusting!
Milton, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous property with great style
Wonderful staff, beautiful property. The only drawback is it can be loud because it's right off a highway. I initially had room 311, which was gorgeous, but I couldn't sleep! I requested a new room and got 416, which was MUCH better! It was over floor up and more "inside," the hotel than the odd numbered rooms that hovered above the street. The restaurant was great and again, all staff were friendly. You will need a car or Uber ride to get off and on the property unless you want to walk next to a highway. Odd city design.
Cheril, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Milton, 1-night trip
Verified Expedia guest review

6/10 Good

This property was in a nice area...close to where I needed to be. The property is nice overall just a little bit dated. The restaurant just ok.
carmen, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

It has that Spanish feel which made it very enjoyable
Steven, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

I enjoyed my stay as they made me feel welcomed.
Sarah, 1-night romance trip
Verified Orbitz guest review

8/10 Very good

Edgar, 1-night trip
Verified Expedia guest review