2/10 Poor
26 March 2023
Stay somewhere else
When I booked through hotels.com it specifically said the only additional fees was the tourism fee. When I got to the hotel they charged me an additional $140 to park. There was wires sticking out of the bed, the hot tub was roped off and broken, none of the electrical outlets on the lamps had enough power to actually charge my phone. I had to use the front of the microwave. There was no do not disturb sign to put on my door so house keeping came and tried to clean up the room we left in a mess which was nice and appreciated since lots of other hotels won't clean your room due to covid. The hotel staff were rude and demanding even told me that they other staff didn't know what they were doing and would be charging my credit card again even though I did not authorize them to or sign for it. Breakfast is very promptly whisked away at 8:59:59 so make sure that you plan accordingly. Won't be staying here when we come again in May.
Elizabeth
Elizabeth, 3-night family trip
Verified Hotels.com guest review