Comfort Suites Innsbrook - Short Pump

Photo gallery for Comfort Suites Innsbrook - Short Pump

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Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Indoor pool, open 10:00 AM to 10:00 PM, sun loungers
Suite, 2 Double Beds, Non Smoking | Premium bedding, pillowtop beds, desk, blackout drapes

Overview of Comfort Suites Innsbrook - Short Pump

Comfort Suites Innsbrook - Short Pump

2.5 star property
Suburban Glen Allen hotel with indoor pool

7.8/10 Good

940 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
The price is ₹6,522
Price available on 04/10/2022
Map
4051 Innslake Dr, Glen Allen, VA, 23060
Main amenities
  • Daily housekeeping
  • Indoor pool
  • Fitness center
  • 24-hour business center
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Lobby fireplace
  • Communal living room
  • Vending machine
  • Water dispenser
  • Self-serve laundry
For families
  • Children stay free
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area

Choose dates to view prices

About this area

What's nearby

  • Short Pump Town Center - 8 min drive
  • University of Richmond - 15 min drive
  • Broad Street - 16 min drive
  • Greater Richmond Convention Center - 17 min drive
  • Virginia Commonwealth University - 20 min drive
  • Richmond Raceway - 19 min drive

Getting around

  • Richmond Intl. Airport (RIC) - 28 min drive
  • Richmond Staples Mill Road Station - 15 min drive
  • Richmond Main Street Station - 17 min drive
  • Ashland Station - 23 min drive

About this property

Comfort Suites Innsbrook - Short Pump

Hotel in the business district
At Comfort Suites Innsbrook - Short Pump, you can look forward to a free breakfast buffet, laundry facilities, and a fireplace in the lobby. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
Other perks include:
  • Swimming pool with sun loungers
  • Free self parking
  • RV/bus/truck parking, an indoor pool, and smoke-free premises
  • Multilingual staff, a vending machine, and a 24-hour front desk
  • Guest reviews speak well of the breakfast, helpful staff, and overall condition
Room features
All 125 rooms offer comforts such as premium bedding and pillow menus, as well as perks like air conditioning and separate sitting areas. Guests reviews give good marks for the spacious rooms at the property.
Extra amenities include:
  • Pillowtop mattresses, sofa beds, and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch flat-screen TVs with premium channels
  • Separate sitting areas, refrigerators, and microwaves

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 125 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - 7 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 5 children (21 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Specific rooms only*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6 AM–9 AM
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free

What to do

  • Access to nearby indoor pool
  • Access to nearby health club
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Segway rentals/tours nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (1640 square feet)

Services

  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby
  • Multilingual staff
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1999
  • Fireplace in lobby
  • Television in common areas
  • Communal living room
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 37-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Twin sofa bed
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 20.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 10:00 AM to 10:00 PM
  • Children under 16 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Comfort Suites Innsbrook
Comfort Suites Innsbrook Glen Allen
Comfort Suites Innsbrook Hotel
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites
Comfort Suites Innsbrook
Comfort Suites Innsbrook - Short Pump Hotel
Comfort Suites Innsbrook - Short Pump Glen Allen
Comfort Suites Innsbrook - Short Pump Hotel Glen Allen

Frequently asked questions

Does Comfort Suites Innsbrook - Short Pump offer free cancellation for a full refund?
Yes, Comfort Suites Innsbrook - Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Comfort Suites Innsbrook - Short Pump?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Comfort Suites Innsbrook - Short Pump?
Yes, there's an indoor pool. Guests have pool access from 10:00 AM to 10:00 PM.
Are pets allowed at Comfort Suites Innsbrook - Short Pump?
Yes, pets are welcome. There's a charge of USD 20.00 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Comfort Suites Innsbrook - Short Pump?
Yes, there's free self parking. RV/bus/truck parking is available.
What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?
You can check in from 3 PM - 7 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Comfort Suites Innsbrook - Short Pump and nearby?
Have fun with nearby activities such as hiking and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center and access to a nearby health club.
Are there restaurants at or near Comfort Suites Innsbrook - Short Pump?
Yes. Nearby restaurants include Hondos (4-min walk), Capital Ale House (4-min walk), and Innsbrook Shoppes (5-min walk).

Overall score and ratings

7.8

Good

7.9/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.7/10

Property conditions & facilities

7.9/10

Eco-friendliness

4/10 Fair

Stephanie, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Do not stay here
I arrived on Saturday afternoon, I stood in line for 25 minuted to check in as there was only one person working at the front desk. We finally got to our room and when I opened the door I was accosted by the smell of vomit. I walked into the room and the couch was filthy with multiple stains, there was a big yellow stain on the carpet near the refrigerator and there were fluid stains all over the bed skirt. It was awful. I went back to the front desk and waited in line for another 20 minutes. I was switched to another room which was remarkably better although I could not get the smell of vomit out of my mind. The pool was broken and the lobby and hallways clearly had not been vacuumed. The only thing nice I can say is that the poor woman working at the front desk was trying really hard but she was ALL ALONE. There are plenty of other hotels in this area- go elsewhere.
Sheilia, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Jennifer, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Lavanya, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Syed, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Traci Richardson, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Lauren, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Phillmore, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Susan, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Chuanxi, 2-night trip
Verified Expedia guest review