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1 room, 2 adults

Embassy Suites Austin-Arboretum, Austin, United States of America

3.5-star3.5 stars
9505 Stonelake Boulevard, Austin, TX, 78759, United States of America

Suburban hotel with indoor pool, near Arboretum at Great Hills Mall
  • Free cooked-to-order breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Amazing stay. Will stay here again.Sep 9, 2020
  • Always love Embassy Suites! Bathroom could have been cleaner and toilet seat needs to be…Sep 8, 2020

Embassy Suites Austin-Arboretum, Austin, United States of America

from Rs6,806
  • Suite, 1 King Bed with Sofa bed (2 Rooms)
  • Suite, 2 Double Beds (2 Rooms)
  • Premium Suite, 1 King Bed (2 Rooms)
  • Premium Suite, 2 Double Beds (2 Rooms)
  • Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)
  • Suite, 1 Bedroom, Accessible, Bathtub (Mobility)
  • Suite, 1 King Bed, Allergy Friendly (Pure)
  • Suite, 1 Bedroom, Corner
  • Suite, 2 Double Beds, Accessible, Corner (Bathtub)
  • Premium Suite, 1 King Bed, Corner
  • Premium Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)
  • Room, 1 King Bed, Non Smoking

What’s around Embassy Suites Austin-Arboretum, Austin, United States of America

Landmarks

  • In Gateway
  • The Domain - 40 min walk
  • Arboretum at Great Hills Mall - 18 min walk
  • J. J. Pickle Research Campus - 34 min walk
  • University of Texas at Austin - 8.7 mi / 14.1 km
  • Texas State Capitol - 9.1 mi / 14.6 km
  • Zilker Park - 10 mi / 16.1 km
  • Lake Travis - 11.8 mi / 19 km

Getting around

  • Austin-Bergstrom Intl. Airport (AUS) - 22 min drive
  • Austin Station - 11 min drive
  • Free area shuttle

At a glance

Key facts

Hotel size

  • This hotel has 150 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in/out
Guests will receive key retrieval information.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 3 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

  • Free RV/bus/truck parking

Offsite

  • Free area shuttle within 3 mi

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Beach towels
  • Indoor pool
  • Pool sun loungers
  • Fitness facilities
  • Spa tub
  • Hiking/biking trails nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 1958
  • Conference space size (meters) - 182
  • Computer station
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1998
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Braille signage
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Sofa bed
  • Sofa bed size double
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms 1
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

DJs American Grill - This restaurant serves breakfast and dinner.

Embassy Suites Austin-Arboretum, Austin, United States of America’s small print

Also known as

  • Austin-Arboretum Embassy Suites
  • Embassy Suites Austin-Arboretum Austin
  • Embassy Suites Austin-Arboretum Hotel Austin
  • Embassy Suites Austin-Arboretum
  • Embassy Suites Hotel Austin-Arboretum
  • Arboretum Austin Embassy Suites
  • Austin Embassy Suites
  • Embassy Suites Austin
  • Embassy Suites Hotel Austin
  • Embassy Suites Austin-Arboretum Hotel
  • Embassy Suites Austin-Arboretum Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:00 AM to midnight.
  • Children under 16 years old are not allowed in the swimming pool without adult supervision.

    Guests under 18 years old are not allowed in the fitness facility.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast.

    The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

    The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Early check-in can be arranged for an extra charge of USD 25.00 (subject to availability)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Embassy Suites Austin-Arboretum, Austin, United States of America

    • Does Embassy Suites Austin-Arboretum offer free cancellation for a full refund?
      Yes, Embassy Suites Austin-Arboretum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Embassy Suites Austin-Arboretum?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Embassy Suites Austin-Arboretum?
      Yes, there's free self parking.
    • Is there a pool at Embassy Suites Austin-Arboretum?
      Yes, there's an indoor pool. Guests have pool access from 6:00 AM to midnight.
    • Are pets allowed at Embassy Suites Austin-Arboretum?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Embassy Suites Austin-Arboretum?
      You can check in from 3:00 PM to noon. There's a charge of USD 25.00 for early check-in (subject to availability). Check-out time is noon.
    • Are there restaurants at or near Embassy Suites Austin-Arboretum?
      Yes, there's an onsite restaurant. Nearby restaurants include NXNW (10-min walk), Gloria's (2.1 mi), and California Pizza Kitchen (2.2 mi).
    • What is there to do near Embassy Suites Austin-Arboretum?
      Recommended spots to visit include Arboretum at Great Hills Mall (0.9 mi) and J. J. Pickle Research Campus (1.8 mi), along with The Domain (2.1 mi) and University of Texas at Austin (8.7 mi).

    Recent reviews

    Very good 8.4 From 434 reviews

    Poor 2.0
    Never again
    Everything was not available when we arrived the description was false no hat breakfast no maid service no maintenance crew it seems as though hyatt used covod as an excuse to charge damn near full price for 25 percent of services even going as far as to having us the guest go downstairs to get fresh towels i wouldve not even xhecked in but based on the description i prepaid for one experience and received another
    Simon, us2 night trip
    Exceptional 10.0
    Great stay
    We felt very safe, everyone was social distancing. Breakfast was to-go. I highly appreciate the front desk guy. He was working when we checked in Saturday evening, and was there again when we went down to get breakfast. He said he got 1 hour of sleep between shifts, was handling the front desk by himself, the line of check in and outs, and serving breakfast all by himself. You truly never let any stress show on the outside. My family applauds yoir efforts 100x
    us1 night family trip
    Exceptional 10.0
    Great Stay
    Friendly staff. Great location. I miss being able to have the great breakfast that Embassy usually offers. However, it was certainly understandable given the recent pandemic. Would definitely stay there again.
    us2 night family trip
    Exceptional 10.0
    nice and clean
    It was a good stay
    Amjad, us3 night family trip
    Fair 4.0
    Very Uncomfortable Stay
    Personally I love Embassy Suites, however this was the worse stay I’ve ever had at Embassy Suites. My husband and our kids has stayed at Embassy Suites for the last 27 years. My stay at this hotel was terrible. Upon arrival to our room the refrigerator was unplugged and pulled out of the wall. The toilet would not flush. The bathtub, toilet and floor was filthy. There was a huge dead bug on the bedroom floor. We called the front desk and they did send someone to move the refrigerator into it’s rightful place and plug it in. He also fixed the toilet. The other problems were never taken care of. I had to remove the dead bug and I had to get cleaning stuff from the store to clean the bathroom. The air conditioner never cooled the room down and we had the temperature set as low as it could be set. We did arrive 2 hours before check in so I’m assuming that is why the room was not presented as clean. I would have rather the staff had told us that they did not have a room ready for us yet. 😡 I’m pretty sure that we will continue to use Embassy Suites as this is our first BAD experience in the 27 years that we have used them. We did have a break-in in our car which was not the hotel’s fault.
    Nancy, us2 night family trip
    Good 6.0
    Open. Nice Lobby, But Uncomfy Bed. Updates Needed!
    Understandably, everything was closed because of the Coronavirus. I mean everything. But there was no difference in price, which was unfortunate. At least they were open, right? The lobby seemingly had been newly renovated and looked nice. But the rooms left a lot to be desired. They are in major need of an update. The bed was very, very uncomfortable. The couches and chairs looked ratty, and the sliding door to the bathroom had at one time been bashed in and was hard to grab and close.
    us1 night trip
    Exceptional 10.0
    Great stay
    Embassy never disappoints The sack breakfast left lots to be desired though. All Carbs all sugars. Orange juice with and orange with a sugary pastry and sugary snack... Maybe hand out 5.00 gift card to a local place for breakfast?
    Kim, us2 night trip
    Very good 8.0
    Customer service was great, the gentlemen at the front desk was very nice and helpful! The only thing i did not like was that the elevator was not working but it was fixed. Also i didnt get trash bags in our room. Other than that everything was great. Happy hour was good!
    Mayte, us1 night family trip
    Good 6.0
    It's not the best of Embassy Suites.
    We had (3) different families come to this hotel. One room had mold in shower, one room the toilet wouldn't flush, the other had mold above the doorway. Maintenance did come up for the toilet, however, it was back to not flushing. Pool was green, one elevator was down. The breakfast made to order was possibly the worst hotel food I've had. The cook was very rude & kept yelling so loud that she was heard throughout the entire lobby area. This place really needs some work!
    Madison, us1 night trip with friends
    Exceptional 10.0
    Good job
    Good experience. My kids love the swans. Elevator's need a little work. Will be back.
    Shanon, us3 night family trip

    Embassy Suites Austin-Arboretum, Austin, United States of America

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