Guests
All properties in Dorking, England, United Kingdom

Mercure Box Hill Burford Bridge Hotel

4-star hotel with restaurant, near Surrey Hills

  • Free WiFi
From
Rs6,814

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Classic Double Room, 1 Double Bed - Garden View
  • Property Grounds
  • Outdoor Pool
Outdoor Pool. Image 1 of 40.
1 / 40Outdoor Pool
At the Foot of Box Hill, Dorking, RH5 6BX, England, United Kingdom
7.6.Good.
  • Staff friendly .main issue was that what was one of the coldest times of year the fire…

    Jan 14, 2022

  • Very good hotel, never stayed in a better hotel!

    Dec 11, 2021

See all 144 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Easy parking
Convenient
Walkable
Safe

The following facilities or services will be unavailable from September 14 2021 to April 30 2022 (dates subject to change):
  • Swimming pool
    • Free WiFi
    • Parking available
    • Pool
    • Bathtub
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 57 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Breakfast available
    • Seasonal outdoor pool
    • Self parking

    For families

    • Free cribs/infant beds
    • Refrigerator
    • Connecting/adjoining rooms available
    • Private bathroom
    • Free toiletries
    • Garden

    What’s around

    • Surrey Hills - 14 min walk
    • Box Hill - 1 min walk
    • Denbies Wine Estate - 17 min walk
    • Polesden Lacey - 2.7 mi / 4.4 km
    • Leatherhead Museum - 2.8 mi / 4.6 km
    • Bocketts Farm Park - 2.9 mi / 4.7 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Classic Double Room, 1 Double Bed
    • Superior Double Room, 1 Double Bed
    • Classic Twin Room, 2 Twin Beds
    • Privilege, Double Room, 1 Double Bed

    What’s around

    Landmarks

    • Surrey Hills - 14 min walk
    • Box Hill - 1 min walk
    • Denbies Wine Estate - 17 min walk
    • Polesden Lacey - 2.7 mi / 4.4 km
    • Leatherhead Museum - 2.8 mi / 4.6 km
    • Bocketts Farm Park - 2.9 mi / 4.7 km
    • Chessington World of Adventures - 7.9 mi / 12.7 km
    • Epsom Downs Racecourse - 8.8 mi / 14.2 km
    • Effingham Golf Club - 5.6 mi / 9 km
    • Pfizer UK - 5.7 mi / 9.1 km
    • Walton Heath Golf Club - 6.6 mi / 10.7 km

    Getting around

    • Gatwick Airport (LGW) - 23 min drive
    • Heathrow Airport (LHR) - 32 min drive
    • London City Airport (LCY) - 59 min drive
    • Box Hill & Westhumble Station - 8 min walk
    • Dorking Station - 22 min walk
    • Dorking Deepdene Station - 24 min walk
    map
    See on map
    At the Foot of Box Hill, Dorking, RH5 6BX, England, United Kingdom

    At a glance

    Hotel size

    • This hotel has 57 rooms
    • This hotel is arranged over 2 floors

    Arriving/leaving

    • Check-in time 2:00 PM-anytime
    • Check-out time is noon
    • Express check-out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Pets

    • Pets not allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Onsite self parking (GBP 10 per night)
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • English breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Snack bar/deli
    • 24-hour room service
    • Coffee/tea in a common area
    • Barbecue grills

    Things to do

    • Outdoor seasonal pool

    Working away

    • Business center
    • Conference space
    • Meeting rooms

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage

    Facilities

    • Number of buildings/towers - 1
    • Safe-deposit box at front desk
    • Garden
    • Picnic area
    • Terrace

    Accessibility

    • In-room accessibility
    • Wheelchair accessible
    • Wheelchair-accessible parking
    • Grab bar - near toilet
    • Bathroom emergency pull cord

    Languages Spoken

    • English
    • French
    • German
    • Romanian
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Pay movies
    • Satellite TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Refrigerator

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Dining

    Emlyn Restaurant - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

    Awards and affiliations

    This property has signed the UNESCO Sustainable Travel Pledge.

    Fees & policies

    Optional extras

    • English breakfast is offered for an extra charge of GBP 10 per person (approximately)

    ParkingPay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • Self parking costs GBP 10 per night

    Pool, spa & gym (if applicable)Pay at property

    You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
    • The seasonal pool is open from April to September

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    This property does not have elevators.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards, debit cards and cash.

    Also known as

    • Burford Bridge
    • Mercure Box Hill Burford Bridge Hotel Dorking, Surrey, UK
    • Mercure Burford Bridge Boxhill Hotel Dorking
    • Mercure Box Hill Burford Bridge Hotel Hotel
    • Mercure Box Hill Burford Bridge Hotel Dorking
    • Mercure Box Hill Burford Bridge Hotel Hotel Dorking
    • Burford Bridge Hotel
    • Burford Hotel
    • Mercure Box Hill Burford Bridge
    • Mercure Box Hill Burford Bridge Dorking
    • Mercure Box Hill Burford Bridge Hotel
    • Mercure Box Hill Burford Bridge Hotel Dorking
    • Mercure Burford Bridge Hotel
    • Mercure Hotel Dorking

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Mercure Box Hill Burford Bridge Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes. Self parking costs GBP 10 per night.
    • Yes, there's a seasonal outdoor pool. The swimming pool will be unavailable from September 14 2021 to April 30 2022 (dates subject to change).
    • Sorry, pets aren't allowed.
    • You can check in from 2:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
    • Yes, Emlyn Restaurant offers international cuisine. Nearby restaurants include Rialto Lounge (2 mi), Kings Arms (2 mi), and The Fountain Garden (2 mi).
    • Mercure Box Hill Burford Bridge Hotel has a seasonal outdoor pool and a picnic area, as well as a garden.
    7.6.Good.
    • 6.0.Good

      Okay

      Dated hotel rooms, clean but dated. Creaky floors, felt bad for anyone beneath me when I was walking around. Air con was not good, room was boiling from radiators on full whack. Customer service was great, staff were great. TV didn’t work.

      2 night business trip, Nov 29, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Comfortable accommodation and very friendly staff.

      Bradley, 1 night family trip, Nov 20, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Excellent

      Cozy and personal

      4 night family trip, Nov 9, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      Nice hotel in picturesque surroundings

      The hotel itself was undergoing a face lift with decorators painting the outside. Inside the hotel has a fresh and modern feel although the the carpets could do with changing. The staff are incredibly friendly and helpful and the food in the restaurant for the evening meal and breakfast was excellent. My only complaint was with the location of the smoke detector in the room, which was right outside the bathroom something i only realised when i had a shower and it went off!! Otherwise would highly recommend

      J, 1 night business trip, Nov 9, 2021

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Hikers Delight!

      Based at the bottom of Box Hill. If you love hiking the you’re away in less than 5 minutes. The hotel exterior could do with a spruce up, however the reception and bar area are lovely and very comfortable . The room had a lovely king bed and great pillows. Good bathroom, with a bath. Breakfast was fine and at a decent cost. Really peaceful, especially bearing in mind there was a wedding and we stayed Friday and Saturday. Would I go back…..? Most certainly. Fully recommended?

      David, 2 night trip, Oct 22, 2021

      Verified Hotels.com guest review

    • 8.0.Very good

      South England overnight stay

      I had a late check-in. The Sofa bed did not have any linen prepared even though I had phoned and asked in advance. There was a wedding on, so they were busy. Friendly staff were quick to fix all issues. Nice bar and area to meet in. Good breakfast. Convenient location. We would stay there again for sure.

      Andrew, 1 night business trip, Oct 21, 2021

      Verified Hotels.com guest review

    • 2.0.Poor

      The rooms are shabby and in need of decoration!!!

      Suzie, 1 night business trip, Sep 24, 2021

      Verified Expedia guest review

    • 4.0.Fair

      Upstairs decorating & carpets in particular need attention

      Graham, 1 night trip with friends, Sep 20, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Disappointed

      Very disappointed in the overall condition of the hotel, not up to a 4 star in my opinion carpets dirty and worn all stairs covered in black tape. Reception staff friendly and helpful but previous contact was rude and unhelpful. Disappointed in the breakfast offer either low availability wet scrambled eggs no pastries but more cooked when brought to staff attention but would only have been enough for a couple of guest leaving others to ask or wait again. Understaffed leaving one to clean tables and manage the buffet which again needed restocking frequently. This one night was £164 which did not meet my expectations and would not stay again or recommend

      Brendan, 1 night trip, Sep 17, 2021

      Verified Hotels.com guest review

    • 4.0.Fair

      Rubbish hotel - buck up or shut down!

      Really disappointed by our stay at this hotel. I pre-paid for two nights when I checked in. Where do we start with the issues?! 1. I was informed that the restaurant was closed after we checked in - they should have pre-warned us as we had to go into Dorking to find somewhere to eat. Stepping Stones pub nearby is excellent by the way. Really good staff and great food. 2. In line with other reviews - the hotel is ‘tired’ in places - they’ve had an extended lockdown period to make the place look great - why didn’t they? 3. Parking - major gripe on this. The hotel isn’t in a town centre. I appreciate they need to charge non-guests for using the car park but asking guests to pay £10 per car per night is a total rip-off. 4. Pet friendly - another major issue for us. We booked the hotel because it was supposed to be pet-friendly. It really isn’t - so be aware if you want to take your furry friends away with you. Staff were confused amongst themselves as to which areas we could take the dogs into. I accept that the restaurant area should be off-limits - but the bar? We were asked to relocate to a solitary table with hard chairs. In short - towards the end of our first evening I told the manager at the front desk that we felt extremely unwelcome and would prefer to take our chances elsewhere. In fairness - the hotel respected this and refunded our payment for the 2nd night. We can thoroughly recommend the White Horse in Dorking - completely different experience!

      Andrew, 2 night trip, Sep 14, 2021

      Verified Hotels.com guest review

    See all 144 reviews